Audi Pacific - Service Center

Great service adviser Oscar Barrientos has been great! Gets it done quick, friendly and is very thorough with explanations. I'm sure the others are good too but so far Osca Oscar Barrientos has been great! Gets it done quick, friendly and is very thorough with explanations. I'm sure the others are good too but so far Oscar has not disappointed. More

Good customer support Anel is very friendly and gave us proper explanations. I was very satisfied with her support and put faith in her great work. Thank you, Anel!!! Anel is very friendly and gave us proper explanations. I was very satisfied with her support and put faith in her great work. Thank you, Anel!!! More

Great customer service! I stopped by for checking my tires as a warning message showed up. Despite of walking on without an appointment, Oscar took care of my car right away I stopped by for checking my tires as a warning message showed up. Despite of walking on without an appointment, Oscar took care of my car right away. He also kindly answered to my question and explained about the functions. Waiting area is always comfortable and clean. The service was done within 15min. Thank you very much. More

Thanks Oscar! Oscar was great accommodating my schedule and getting the car done quickly. In general however I find the two week wait to get a service appointment Oscar was great accommodating my schedule and getting the car done quickly. In general however I find the two week wait to get a service appointment and the lack of loaner cars to be s concern. Not the special service that I’ve come to expect from my Audi dealer. More

Very people friendly environment I have been a client of Pacific Audi for over 10 years. In this time, customer service has continually improved. The service department is very capa I have been a client of Pacific Audi for over 10 years. In this time, customer service has continually improved. The service department is very capable, and the vehicle advisors are knowledgeable and accomodating. I will continue to be a client of Pacific Audi, and reccommend this dealership to other Audi owners. More

Already submitted I already submitted a review. All good with Pacific Audi. I don’t need another email asking for another review though. 5 star, service, follow up... I already submitted a review. All good with Pacific Audi. I don’t need another email asking for another review though. 5 star, service, follow up....thank you More

Maintenance and recall I was able to drop off my Audi A5 without an appointment and service was done in a timely manner. The service took longer than expected, I was able t I was able to drop off my Audi A5 without an appointment and service was done in a timely manner. The service took longer than expected, I was able to keep the loaner car overnight with no problem. I was able to pay my invoice online so pick-up was very quick. More

Excellent Customer Experience I visited Audi Pacific for my Q5’s 45,000 mile check up. I showed up for my appointment and was warmly greeted by the staff. They showed me to my Ser I visited Audi Pacific for my Q5’s 45,000 mile check up. I showed up for my appointment and was warmly greeted by the staff. They showed me to my Service Consultant, Anel, who had my paperwork ready. I then was shuttled to Enterprise a short 2 blocks away for my loaner car. I appreciate that Audi Pacific had informed me via text the previous night that they would be paying for the Enterprise rental. Anel gave me updates via text regarding my car’s progress. Luckily everything was covered under my maintenance contract so I had zero cost! My car was ready for pick up when I arrived and it was shiny and clean! Thank you Everyone! More

Brake service on my A6 I had great service from Anel, the service writer. Their video camera inspection makes everything quick and efficient. They also provided me wit I had great service from Anel, the service writer. Their video camera inspection makes everything quick and efficient. They also provided me with a loaner car and got the work on my car done same day. Overall excellent experience. More

Good customer service Not happy about the issues with the car, as it’s become a recurring problem, but the customer service and help from my customer rep was outstanding. Not happy about the issues with the car, as it’s become a recurring problem, but the customer service and help from my customer rep was outstanding. More