Audi Pacific - Service Center

Michael Harris is very disrespectful mean guy. Michael Harris should be fired from his job immediately after his rude and racist behavior with me I went to just check out the car at this dealership Michael Harris should be fired from his job immediately after his rude and racist behavior with me I went to just check out the car at this dealership while he was just sitting in his chair eating a tray load of cookies in front of him and one of the guys told me Michael can help you with something with my car and he just got all crazy and loud wasted all my time and I just came back home picked up my car from their driveway and left their dealership very angrily I don't know who the manager is at their location but he should definitely fire him for the extensive rude behavior and racist comments on me I should definitely report him... More

Excellent service advisor Michael Harris provided me the excellent service that exceeds my expectation. He was always trying to find a good way for me without any up sales. Michael Harris provided me the excellent service that exceeds my expectation. He was always trying to find a good way for me without any up sales. More

Recall repair review I have had my Q5 for 13 months. I always randomly heard a “click click” or “tap tap” begins the accelerator I thought it was a quirk of the car. I hav I have had my Q5 for 13 months. I always randomly heard a “click click” or “tap tap” begins the accelerator I thought it was a quirk of the car. I have learned if a mechanic does not hear what I hear repair is out of the question. The recall Letter came. My Q5 came in for repair and the “click click or tap tap” went away. I presume the noise I heard & felt at accelerator was what needed repairing. More

Recall Servicing The service I received for a recall was excellent. I especially liked the Service Video that was provided for my car as an update while the car was s The service I received for a recall was excellent. I especially liked the Service Video that was provided for my car as an update while the car was still in the process of being serviced. Another great convenience was the availability of a Courtesy Vehicle as soon as Audi realized the servicing may take a little longer than expected due to another recall for a minor window matter that hadn't been completed previously. More

Fantastic service Everything about my experience at Pacific Audi went smoothly yesterday. There were no long waits, lots of great communication and easy access to ride Everything about my experience at Pacific Audi went smoothly yesterday. There were no long waits, lots of great communication and easy access to rides in both directions. Great experience! More

Panoramic Roof Issue The service dept was able to determine why my roof wasn’t retracting and ordered a new motor. This was done in under an hour. The service dept was able to determine why my roof wasn’t retracting and ordered a new motor. This was done in under an hour. More

Excellent service experience Natalie was great to work with. She kept me informed, helped with the loaner ; the loaner itself was a great car! The service was completed to my sa Natalie was great to work with. She kept me informed, helped with the loaner ; the loaner itself was a great car! The service was completed to my satisfaction and when the car was delivered, it was washed! All in an all an excellent experience. More

Great service all around! Every visit is a smooth transition. Very rare that I have to sit and wait. Everyone is very polite and accommodating. Staff is well organized. Every visit is a smooth transition. Very rare that I have to sit and wait. Everyone is very polite and accommodating. Staff is well organized. More

Audi Pacific is great ! Excellent service by Micheal Harris . He arranged quick free Lyft ride to work , 10,000 mile service was done on time , and follow up was exceptional Excellent service by Micheal Harris . He arranged quick free Lyft ride to work , 10,000 mile service was done on time , and follow up was exceptional . More

1st Audi Service Wonderful service with quick 1-2 hour 10,000 mile service, cafe latte, friendly and knowledgeable staff, and quick/free Lyft ride to get food and back Wonderful service with quick 1-2 hour 10,000 mile service, cafe latte, friendly and knowledgeable staff, and quick/free Lyft ride to get food and back to dealership. Quite enjoyable Saturday afternoon. More