Audi Pacific - Service Center

Regular checkup Took my car in for service on Saturday and the team always behaves as if I am buyin my First audi. Awesome service, always. His time there was a twis Took my car in for service on Saturday and the team always behaves as if I am buyin my First audi. Awesome service, always. His time there was a twist, I got a video from Victor Anaya, the tech that services my car!! Woah, talk about getting all the info in detail and in a friendly manner. I Love Pacific Audi!!! More

Determine reason for TPI light I made an appointment to diagnose the reason for the right rear TPI light on my just-purchased, gently-used 2017 Audi Q7. I was offered a loaner, whic I made an appointment to diagnose the reason for the right rear TPI light on my just-purchased, gently-used 2017 Audi Q7. I was offered a loaner, which I accepted. The reason ( a nail in the tire) was determined and the tire replaced. Additionally, a software update was done. The car was ready upon return from breakfast, and since I had wisely purchased the tire/rim care, I only had a $50 deductible. The service was timely, professional, and everyone there was very friendly. More

Key Battery replacement Great quick service. Just showed up to replace key battery. Was immediately greeted, and replaced the key. I asked for a car wash, no hesitation said Great quick service. Just showed up to replace key battery. Was immediately greeted, and replaced the key. I asked for a car wash, no hesitation said yes. More

Excess oil comsumption My car was being tested for possible excess oil consumption as I had at one point adding oil every 800-900 miles. This test showed my A4 was within s My car was being tested for possible excess oil consumption as I had at one point adding oil every 800-900 miles. This test showed my A4 was within spec. More

They surprised me with a video I've been using Audi Pacific for several years but this was the first time that I received a video showing me the service happening on my car and deta I've been using Audi Pacific for several years but this was the first time that I received a video showing me the service happening on my car and detailing what needed to be done visually. It was a very nice touch and made me feel more confident in performing the services that needed to be done. More

Service work Fast and easy turn around from the drop off to pick up. Loaner vehicle was nice and helped a great deal. The video emailed from service tech was great Fast and easy turn around from the drop off to pick up. Loaner vehicle was nice and helped a great deal. The video emailed from service tech was great! More

Loyalty is from consistancy I have been with this group since it was Vasek Polak in the 80's. The team is excellent still! I am a big fan! I have been with this group since it was Vasek Polak in the 80's. The team is excellent still! I am a big fan! More

On-Time Professional Service My service rep, Natalie Lucido, was able to get my vehicle service completed the same day after I was warned that things were very busy and it might t My service rep, Natalie Lucido, was able to get my vehicle service completed the same day after I was warned that things were very busy and it might take 2 days to complete. A loaner car was readily available and my drop-off and the later pick-up experience were handled quickly and professionally. More

outstanding customer service By far this is the most professional and courteous place I have experience Michael Harris is a very courteous and humble person. thank you again. By far this is the most professional and courteous place I have experience Michael Harris is a very courteous and humble person. thank you again. More

Great Experience with Michael Harris in Service I came into possession of an Audi as a company car. My first time having an Audi. I had to take the car to service because of a battery problem. I I came into possession of an Audi as a company car. My first time having an Audi. I had to take the car to service because of a battery problem. I was attended to by Michael Harris. Mr. Harris was knowledgeable, efficient and had the car back to me exactly as promised. The best service experience I have had with any of my other vehicles. Because of my service experience with Mr. Harris, I am actually now considering an Audi to replace my personal vehicle. More