Audi Pacific - Service Center

Professional Service I've dealt with Michael Harris as a service advisor for over 5 years and he represent the epitome of his profession. His estimates for both time and I've dealt with Michael Harris as a service advisor for over 5 years and he represent the epitome of his profession. His estimates for both time and cost are 100% accurate and he adds to his professionalism by being both friendly and attentive. More

Thank you Natalie Lucido! Thank you Natalie Lucido! You have been taking excellent care of me for years at Audi Pacific. I look forward to seeing you there as I walk through yo Thank you Natalie Lucido! You have been taking excellent care of me for years at Audi Pacific. I look forward to seeing you there as I walk through your doors. I know I can depend on you for following through with the services I want and need. More

Scheduled Maintainance I had to bring my A6 in for the 15,000 mile scheduled service. I called in the day before and my Service Rep. Natalie got me in first thing the next I had to bring my A6 in for the 15,000 mile scheduled service. I called in the day before and my Service Rep. Natalie got me in first thing the next day, set me up with a loaner and had me on my way in 15 min. I had a few concerns with some noises my car was making so they kept the car an extra day in order to thoroughly vet the matter. Natalie kept in contact with my throughout the duration letting me know exactly what was going on. Not only that, she called me the next day to make follow up regarding the noises I was hearing. I have to say that I've been going to Audi Pacific for over 8 years and the service just keeps getting better! More

excellent service as always !! Excellent service , always very kind and friendly , works in order to get the best deal / service for me, helpful and accommodating to my busy schedu Excellent service , always very kind and friendly , works in order to get the best deal / service for me, helpful and accommodating to my busy schedule. Thank you for having such a person working with you !! More

My service advisor Michael Harris is excellent. I have bought two cars from Audi Pacific. an A7 for me and a Q5 for my daughter. We always service our cars at the dealer and have had an excellent ex I have bought two cars from Audi Pacific. an A7 for me and a Q5 for my daughter. We always service our cars at the dealer and have had an excellent experience over the past several years. Michael Harris is my service advisor and he always gets us in immediately, always has a loaner available and has always dealt with any issue professionally and resolved it the first time. Also, when we drive in there is always a "runner" to meet us and move things along swiftly. More

Anticipated Brake Replacement Our ongoing relationship with Natalie Lucido has been great. During a routine service a few months ago, Natalie mentioned that the brakes for our wago Our ongoing relationship with Natalie Lucido has been great. During a routine service a few months ago, Natalie mentioned that the brakes for our wagon were coming due and that we should plan to have them serviced within the next 6 months (depending upon our driving of course). Taking that time to give us a simple "heads up" meant a lot and allowed for our family to plan ahead. Natalie is great, and considers our household and family as well as our vehicle! More

Returned Service I recently had a problem with the motor idling. Michael Harris took the time to listen to my concerns. He did an excellent job in explaining the servi I recently had a problem with the motor idling. Michael Harris took the time to listen to my concerns. He did an excellent job in explaining the service before and after the job was completed. Rosalind McDade More

Really Great service! I took my vehicle in for a tune up, and my service provider was Francisco Valenzuela, he was very knowledgeable and explained what I needed for my veh I took my vehicle in for a tune up, and my service provider was Francisco Valenzuela, he was very knowledgeable and explained what I needed for my vehicle. He was was very attentive and also said he would try to get me a discount, which he did and I am grateful for that, shows me that he and the dealership really care about their customers. More

Top Notch I have dealt with a few other service advisors at Audi Pacific but Francisco Valenzuela is my favorite, hands down. He's a genuinely nice person and h I have dealt with a few other service advisors at Audi Pacific but Francisco Valenzuela is my favorite, hands down. He's a genuinely nice person and he has the client's best interest in mind at all times. He kept me abreast of the progress on my vehicle and made sure the entire process was smooth and simple. Whenever I take my vehicle in for service, I ask for Francisco Valenzuela because I know he'll take good care of me. More

Top Notch Service! Service excellence with every visit. My service representative, Abel Juarez is efficient, knowledgeable, courteous & always goes above and beyond to a Service excellence with every visit. My service representative, Abel Juarez is efficient, knowledgeable, courteous & always goes above and beyond to accommodate. From booking my service appointment to picking up my vehicle i continue to have a consistent Five Star experience. More