Audi Pacific - Service Center

Exceptional Service Experience I love the service provided at Pacific Audi which is why I drive from LA to get my car serviced. I have tried another dealership closer to where I wor I love the service provided at Pacific Audi which is why I drive from LA to get my car serviced. I have tried another dealership closer to where I work and the experience is far inferior to that of yours. Would gladly purchase another Audi here the next time. More

Service My A5's coolant system's warning light appeared on my way to work, rather than risk a major issue I stopped by Audi Pacific. Even though it was Frida My A5's coolant system's warning light appeared on my way to work, rather than risk a major issue I stopped by Audi Pacific. Even though it was Friday morning they were able to take the car in and provide a loaner (Q5) for me. I received word that afternoon there was a leak in the hose and they were checking around for a replacement, since they did not have it in stock. On my way home I received a text that the work was completed and the car was ready for pickup. Drop off was quick and best of all no charge for the replacement. More

pleasant even though I was early for my appointment the service writer checked the schedule and got me in early. the wait wasn't to long and he informed me qui even though I was early for my appointment the service writer checked the schedule and got me in early. the wait wasn't to long and he informed me quickly when the car was done. More

Great Dealership I have not been to a dealership in years and have used a local mechanic instead. We got a new 2018 Audi and just had the first service and the staff I have not been to a dealership in years and have used a local mechanic instead. We got a new 2018 Audi and just had the first service and the staff was so excellent and polite from greeting me to getting my car checked in. Very happy with them! More

Great people The staff are so friendly and helpful we always go here for service for our Audis. Nice waiting room, but we always get a loan vehicle. The staff are so friendly and helpful we always go here for service for our Audis. Nice waiting room, but we always get a loan vehicle. More

Service done in less time than I expected The dealership's service department addressed "part 2" of the after-run electric coolant pump factory recall (owing to risk of it causing a fire) in m The dealership's service department addressed "part 2" of the after-run electric coolant pump factory recall (owing to risk of it causing a fire) in my 2015 Audi A5 (4-cyl 2.0T). Part 1, completed about 6 months ago, was to disconnect the cable harness from the electric pump (so it wouldn't turn on), but now the newly redesigned electric pump unit was available, so Part 2 was to replace the original pump with the new one. I expected this might take a couple of hours (even with my appointment), but the work was done in just under 1 hour. More

great customer service . The 2,000.00 price however for light bulb exchange was ridiculous. Everyone I told this too thought the same.. the only issue was the price for se . The 2,000.00 price however for light bulb exchange was ridiculous. Everyone I told this too thought the same.. the only issue was the price for service More

Outstanding service Michael Harris my service consultant provides the best service. He answers any questions or needs that I may have and that is why I keep going back. Michael Harris my service consultant provides the best service. He answers any questions or needs that I may have and that is why I keep going back. More

Attentive Natalie in the service department was great. I had a number of questions for her over email about various options during my visit and she replied prom Natalie in the service department was great. I had a number of questions for her over email about various options during my visit and she replied promptly every time. I appreciated her efforts More

Oil change I always come to Audi Pacific for my oil changes and don't mind the wait! Its not some dirty shop with 20 year old furniture, its a showroom with leat I always come to Audi Pacific for my oil changes and don't mind the wait! Its not some dirty shop with 20 year old furniture, its a showroom with leather chairs and filled with new Audis that look like candy. There's waters and snacks, lots of good mags, tv of course and I think wifi too. Every time I come, they make me feel like I'm their most important customer. I've got 2 Audi's now, and take good care of them, Audi Pacific helps me do that. More