Audi Palo Alto

Very friendly staff. Helpful service. Quick and swift response. Accomdated last minute changes to my service request response. Accomdated last minute changes to my service request More

Good experience today. Problem resolved relatively quickly. Quan Huynh is a very good service advisor. quickly. Quan Huynh is a very good service advisor. More

John Su the service manager provides excellent customer service. I will drive to this dealership because of him even with it being further for me. service. I will drive to this dealership because of him even with it being further for me. More

Kevin Davidson in Service is top-notch. He is very friendly, detail-oriented, and responsive. They are understandably very busy, so you need to be patient with an appointment time that may not be soon friendly, detail-oriented, and responsive. They are understandably very busy, so you need to be patient with an appointment time that may not be sooner than a week. Thanks! More

Travis was great - responsive, calm and smart. We enjoyed our sales experience with him. Could have used less time with the finance guy since we weren’t financing - small room with no windows and his mask our sales experience with him. Could have used less time with the finance guy since we weren’t financing - small room with no windows and his mask kept slipping. Marred what was otherwise a positive sale. More

Matt and Nano in the service department are exemplary staff members. Not only are they engaging, friendly, but they are honest. Thanks for a great experiance! staff members. Not only are they engaging, friendly, but they are honest. Thanks for a great experiance! More

Audi Palo Alto dealership is the best! I'm so happy with Audi Palo Alto dealership is the best! I'm so happy with their services! Audi Palo Alto dealership is the best! I'm so happy with their services! More

Great sales experiences. But after that falls flat. Havent received my new tags (already got a ticket) and had to replace a rear cup holder even after asking to replace it when found on delivery Havent received my new tags (already got a ticket) and had to replace a rear cup holder even after asking to replace it when found on delivery More

The service ,sales everything is great . This is probably one of the best showrooms in the bay . They don’t push you to buy cars and also offer very competitive prices on cars . one of the best showrooms in the bay . They don’t push you to buy cars and also offer very competitive prices on cars . More

Horrible customer service. Purchased a car from them back in May 2021 and after nearly three months still hadn't received registration or pink slip. Called the person whom I purchased the car from, no back in May 2021 and after nearly three months still hadn't received registration or pink slip. Called the person whom I purchased the car from, no response. Spoke with the Sale Manger who was supposed to handle the problem but never heard back from him. More