Audi Palo Alto

Great service from Sergio! Sergio at Audi Palo Alto was efficient, thorough and responsive to all my needs during my recent car service at Audi Palo Alto. The work was done on Sergio at Audi Palo Alto was efficient, thorough and responsive to all my needs during my recent car service at Audi Palo Alto. The work was done on time. I also had the interior detailed, and they did a very thorough job, even with the dog hair!! More

Felt transactional Hi, I recently bought a new 2016 tdi and I understand that it was heavily marked down and that other people were waiting. However, there should’ve Hi, I recently bought a new 2016 tdi and I understand that it was heavily marked down and that other people were waiting. However, there should’ve been a bit of a personal touch to the purchase or even after the purchase as I felt that everything was very transactional. Honestly, I had a better customer experience purchasing the Honda Accord a few years ago than this current TDI. It was great that Denis came in on his day off so we appreciated his efforts but it was a bit of a scramble trying to find the keys that morning for our test drive. Overall, there should’ve been a bit of a personal element to the overall purchase of the vehicle. More

TdI upgrade Had my A6 upgraded to get it in compliance with US law. While the repaair was being taken care of was given a loaner. The car also had some recall wo Had my A6 upgraded to get it in compliance with US law. While the repaair was being taken care of was given a loaner. The car also had some recall work done while the repair was completed. More

Audi Palo Alto The new(ish) manager, Sven, is making a good difference. He encourages his team to provide good customer service and, as a result, Audi PA proved to The new(ish) manager, Sven, is making a good difference. He encourages his team to provide good customer service and, as a result, Audi PA proved to be responsive to my needs - and my car’s. More

Purchased an SQ5 Denis and this dealership were easy to work with. They were friendly, professional, responsive and approachable. Javier went through the entire car to Denis and this dealership were easy to work with. They were friendly, professional, responsive and approachable. Javier went through the entire car to orient me to all the equipment and probably would have stayed longer to answer all my questions if we hadn’t needed to leave. More

Great experience We bought a CPO Audi. Manny Alcaine was friendly and very attentive, and the buying experience was smooth and quick. Would definitely buy again from We bought a CPO Audi. Manny Alcaine was friendly and very attentive, and the buying experience was smooth and quick. Would definitely buy again from Audi Palo Alto. More

Great inventory and great prices. I saw a very recently added S6 with very low miles on their website which I was interested in. I sent in an email inquiry and Manny, the internet sale I saw a very recently added S6 with very low miles on their website which I was interested in. I sent in an email inquiry and Manny, the internet sales manager, responded quickly. I decided to run out there and take a look. The pricing was fair but I wanted to compare it against a new S6 and he gave me extremely competitive prices on 2 new S6's. I love weighing options and had 3 really good choices. I made my choice and am very satisfied with the entire purchase experience with Palo Alto Audi. Manny has even followed up several times to answer any questions as I learn my car. Highly recommend this dealership. More

Navigation problem of my Q7 John was patient and spent time researching of the problem. His explanation was clear and honest. He remembered to follow up with me after the service John was patient and spent time researching of the problem. His explanation was clear and honest. He remembered to follow up with me after the service, which is nice More