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Audi Palo Alto
Palo Alto, CA
2,836 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,836 Reviews of Audi Palo Alto
May 20, 2018
Q5 car engine broke up after a week for new car! I bought a Q5 in Audi Palo Alto, but after a week the car engine broke up. Probably they just sold me a broken car!!! ?After six days they still didn' I bought a Q5 in Audi Palo Alto, but after a week the car engine broke up. Probably they just sold me a broken car!!! ?After six days they still didn't solve the issue and didn't explain me anything. They connected me to Audi USA, but they also didn't answer my email! I tried to call to service again, and they have a day off! They don't care about customers.?How can I trust this company after this? I paid for the car and have no car now. Thank you... ?Hope Audi Palo Alto or Audi USA will do something about it. More
by Vadim
Employees Worked With
Manny Alcaine
May 18, 2018
Purchased an SQ5 Denis and this dealership were easy to work with. They were friendly, professional, responsive and approachable. Javier went through the entire car to Denis and this dealership were easy to work with. They were friendly, professional, responsive and approachable. Javier went through the entire car to orient me to all the equipment and probably would have stayed longer to answer all my questions if we hadn’t needed to leave. More
by dwinkows
Verified CustomerEmployees Worked With
Denis Kaganovich, Javier Victor, Tony Oliva
May 15, 2018
Great experience We bought a CPO Audi. Manny Alcaine was friendly and very attentive, and the buying experience was smooth and quick. Would definitely buy again from We bought a CPO Audi. Manny Alcaine was friendly and very attentive, and the buying experience was smooth and quick. Would definitely buy again from Audi Palo Alto. More
by Mark
Employees Worked With
Manny Alcaine, Tony Oliva
May 15, 2018
Great inventory and great prices. I saw a very recently added S6 with very low miles on their website which I was interested in. I sent in an email inquiry and Manny, the internet sale I saw a very recently added S6 with very low miles on their website which I was interested in. I sent in an email inquiry and Manny, the internet sales manager, responded quickly. I decided to run out there and take a look. The pricing was fair but I wanted to compare it against a new S6 and he gave me extremely competitive prices on 2 new S6's. I love weighing options and had 3 really good choices. I made my choice and am very satisfied with the entire purchase experience with Palo Alto Audi. Manny has even followed up several times to answer any questions as I learn my car. Highly recommend this dealership. More
by Rwmesq
Employees Worked With
Manny Alcaine
May 15, 2018
Navigation problem of my Q7 John was patient and spent time researching of the problem. His explanation was clear and honest. He remembered to follow up with me after the service John was patient and spent time researching of the problem. His explanation was clear and honest. He remembered to follow up with me after the service, which is nice More
by SYANG1999
Employees Worked With
John Su
May 15, 2018
75k service Great service by Sergio and team. They took in my car for servicing on a very short notice. Everything was taken care with great quality. Great service by Sergio and team. They took in my car for servicing on a very short notice. Everything was taken care with great quality. More
by VEMURIS
Employees Worked With
Sergio
May 15, 2018
Overall good but not responsive after car was repaired Overall experience was good. Hard to get any réponse via text to my questions after the car has been repaired, after I did pick it up Overall experience was good. Hard to get any réponse via text to my questions after the car has been repaired, after I did pick it up More
by voiture
Employees Worked With
Adib
May 11, 2018
Excellent services The manager is very friendly and so are other staffs. Service check-in & check-out were very quick and convenient. Loaner car was very helpful for com The manager is very friendly and so are other staffs. Service check-in & check-out were very quick and convenient. Loaner car was very helpful for commute to work. Services were done very well within few hours. More
by Michael
Employees Worked With
Jesus Cordero, Victor
May 11, 2018
Great service The service at Audi Palo Alto is exceptional. Everyone is helpful and accommodating. The issue that makes me reconsider recommending the location The service at Audi Palo Alto is exceptional. Everyone is helpful and accommodating. The issue that makes me reconsider recommending the location is it takes too long to get an appointment. It took a little over a month for my service appointment. This is my first Audi. I have been a Lexus owner most of my life, 20 years plus, and I typically get in for service within a week More
by DC
Employees Worked With
Jesus
May 10, 2018
Service The Audi service is amazing. Jesus was very helpful & provided top service. Great communication & met all of my needs. I am very happy with the overal The Audi service is amazing. Jesus was very helpful & provided top service. Great communication & met all of my needs. I am very happy with the overall service here & will continue to do business with Audi Palo Alto More
by NABILA.SULEIMAN
Employees Worked With
Jesus, Michael Low, Paola Tapia
