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Audi Palo Alto

Palo Alto, CA

4.1
2,838 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,838 Reviews of Audi Palo Alto

May 11, 2018

Great service The service at Audi Palo Alto is exceptional. Everyone is helpful and accommodating. The issue that makes me reconsider recommending the location More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus
May 15, 2018 -

Audi Palo Alto responded

Hello DC We are glad to hear that your experience with our Service team has been exceptional. We hope that you are truly enjoying your new Audi and we want to apologize for any inconvenience you have faced. We want to assure you that we are working hard to improve our scheduling for our service appointments and that it is a top priority to get our customers in sooner than a months time. We have put in place the right steps to make that a reality and we are working to get the appointment times down. Apologies again for any inconvenience, Your Audi Palo Alto Team

May 10, 2018

Service The Audi service is amazing. Jesus was very helpful & provided top service. Great communication & met all of my needs. I am very happy with the overal More

by NABILA.SULEIMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus, Michael Low, Paola Tapia
May 10, 2018

Excellent Service is superb! Jesus Cordero provided excellent service throughout the process and was very accommodating and communicative. My experience is alwa More

by VALLE1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Cordero
May 10, 2018

Perfection My entire experience was seamless, painless, and without any delays whatsoever. I walked in, signed the paperwork, got my free loaner, and was on my w More

by Ataraxy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addib
May 10, 2018

Very satisfied I had rims reconditioned and the tech did a great job, they look brand new. This service was brought to my attention by Matt Rost, he was very helpful More

by DOLSEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rost
May 09, 2018

Excellent and very courteous service I took my Audi A6 to service for 30,000 miles From the moment I arrived I was greeted and was told where to go. I spoke with Sergio and he recommen More

by SALLY K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio, the advisor who works next to Sergio and the greeter
May 08, 2018

Service reviewer Only problem is ongoing LONG backlog for service Management Problem One once you’re at the service center everything goes super smooth Loaner c More

by STEVENHAMMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rost
May 08, 2018

Friendly, and out of way courteous It took a long time to schedule an appointment. Since I reached 20k miles and needed a service, but nearest slot was 1.5 months away, audi service was More

by MKASHLEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Rost
May 08, 2018

Excellent!!! Jesus, the service consultant is very professional and courteous! Easy manner and on top of repair status of my vehicle and very responsive, he infor More

by malaysiapt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
May 08, 2018

Friendly and efficient I had a smooth and easy service and was very satisfied with everything. My expectations for efficiency and service were met and I would recommend thi More

by ELAINECOXGRAHMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addib Skandari
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