Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Palo Alto
Palo Alto, CA
2,841 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,841 Reviews of Audi Palo Alto
May 15, 2018
75k service Great service by Sergio and team. They took in my car for servicing on a very short notice. Everything was taken care with great quality. Great service by Sergio and team. They took in my car for servicing on a very short notice. Everything was taken care with great quality. More
by VEMURIS
Verified CustomerEmployees Worked With
Sergio
May 15, 2018
Overall good but not responsive after car was repaired Overall experience was good. Hard to get any réponse via text to my questions after the car has been repaired, after I did pick it up Overall experience was good. Hard to get any réponse via text to my questions after the car has been repaired, after I did pick it up More
by voiture
Employees Worked With
Adib
May 11, 2018
Excellent services The manager is very friendly and so are other staffs. Service check-in & check-out were very quick and convenient. Loaner car was very helpful for com The manager is very friendly and so are other staffs. Service check-in & check-out were very quick and convenient. Loaner car was very helpful for commute to work. Services were done very well within few hours. More
by Michael
Employees Worked With
Jesus Cordero, Victor
May 11, 2018
Great service The service at Audi Palo Alto is exceptional. Everyone is helpful and accommodating. The issue that makes me reconsider recommending the location The service at Audi Palo Alto is exceptional. Everyone is helpful and accommodating. The issue that makes me reconsider recommending the location is it takes too long to get an appointment. It took a little over a month for my service appointment. This is my first Audi. I have been a Lexus owner most of my life, 20 years plus, and I typically get in for service within a week More
by DC
Employees Worked With
Jesus
May 10, 2018
Service The Audi service is amazing. Jesus was very helpful & provided top service. Great communication & met all of my needs. I am very happy with the overal The Audi service is amazing. Jesus was very helpful & provided top service. Great communication & met all of my needs. I am very happy with the overall service here & will continue to do business with Audi Palo Alto More
by NABILA.SULEIMAN
Employees Worked With
Jesus, Michael Low, Paola Tapia
May 10, 2018
Excellent Service is superb! Jesus Cordero provided excellent service throughout the process and was very accommodating and communicative. My experience is alwa Service is superb! Jesus Cordero provided excellent service throughout the process and was very accommodating and communicative. My experience is always a positive one when I visit Audi. More
by VALLE1229
Employees Worked With
Jesus Cordero
May 10, 2018
Perfection My entire experience was seamless, painless, and without any delays whatsoever. I walked in, signed the paperwork, got my free loaner, and was on my w My entire experience was seamless, painless, and without any delays whatsoever. I walked in, signed the paperwork, got my free loaner, and was on my way. More
by Ataraxy
Employees Worked With
Addib
May 10, 2018
Very satisfied I had rims reconditioned and the tech did a great job, they look brand new. This service was brought to my attention by Matt Rost, he was very helpful I had rims reconditioned and the tech did a great job, they look brand new. This service was brought to my attention by Matt Rost, he was very helpful ad well More
by DOLSEN0
Employees Worked With
Matt Rost
May 09, 2018
Excellent and very courteous service I took my Audi A6 to service for 30,000 miles From the moment I arrived I was greeted and was told where to go. I spoke with Sergio and he recommen I took my Audi A6 to service for 30,000 miles From the moment I arrived I was greeted and was told where to go. I spoke with Sergio and he recommended what I need to have done He also listened to my inquiries Upon getting the car They explained what they did The greeter helped me to my car to make sure I was comfortable and all my belongings were there Thanks Audi. See you in my next visit!! More
by SALLY K
Employees Worked With
Sergio, the advisor who works next to Sergio and the greeter
May 08, 2018
Service reviewer Only problem is ongoing LONG backlog for service Management Problem One once you’re at the service center everything goes super smooth Loaner c Only problem is ongoing LONG backlog for service Management Problem One once you’re at the service center everything goes super smooth Loaner car worked very smooth, also More
by STEVENHAMMAN
Employees Worked With
Mathew Rost
