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Audi Palo Alto
Palo Alto, CA
2,841 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,841 Reviews of Audi Palo Alto
April 23, 2018
Car service Pls call me from corporate not dealership if you want to hear what I have to say. The service over the last 5 years has been terrible and I continue t Pls call me from corporate not dealership if you want to hear what I have to say. The service over the last 5 years has been terrible and I continue to have issues with my car More
by THESHAH0
Verified CustomerEmployees Worked With
Alfred - had to call multiple times for him to reach out to me. I was told the car was not fixable and had to resort to elevating the problem to get my car looked at. , Sven Wood
April 23, 2018
Amazing! Great experience. Fast, efficient and personal. Never felt like I was being “sold” rather someone pRtnering with me to find the right solution for Great experience. Fast, efficient and personal. Never felt like I was being “sold” rather someone pRtnering with me to find the right solution for my lifestyle. She was awesome! More
by csprings
Employees Worked With
Ludmila Hasan
April 23, 2018
Wonderful!!! Very friendly staff that helped me every step of the way making this an easy process for me. Will recommend to my friends for future use. Very friendly staff that helped me every step of the way making this an easy process for me. Will recommend to my friends for future use. More
by HILDAAHO22
Employees Worked With
Jesus Cordero
April 23, 2018
Slow/no response to issues I was overcharged for fuel use on my loaner. Raised the issue to my service rep and also responded in the fu email from Audi Palo Alto. Also I have no I was overcharged for fuel use on my loaner. Raised the issue to my service rep and also responded in the fu email from Audi Palo Alto. Also I have not received the inspection report in email. It seems like the emails and texts are automated and no one is reading my replies about these issues with any urgency. More
by Mapmom
Employees Worked With
Sergio
April 23, 2018
Great service When I found out that service to my car will take all day to complete they offered me free uber rides to and from my office When I found out that service to my car will take all day to complete they offered me free uber rides to and from my office More
by spenser.vieira
Employees Worked With
Addib Skansari
April 22, 2018
Great Audi epxerience Radek was very quick to respond to online inquiry and answered all my questions. Scheduled a visit to dealership and was greeted with courtesy, extens Radek was very quick to respond to online inquiry and answered all my questions. Scheduled a visit to dealership and was greeted with courtesy, extensive Audi knowledge, great price, and no pushy sales. Traded my TT for new A3 and am very happy with the entire processs and experience through Radek's help. Highly recommended! More
by kw1pj2
Employees Worked With
Radek Kubiak
April 21, 2018
Services to both of my Audi's Matthew was exceptional with his making sure everything Was done to my satisfaction. Don't understand why I have to type in so much in order for it t Matthew was exceptional with his making sure everything Was done to my satisfaction. Don't understand why I have to type in so much in order for it to except my comments More
by jparisi0
Employees Worked With
Matthew
April 20, 2018
Service for my Q3 on 03/19/2018 My experience with Jesus Cordero, the service advisor, was great. Jesus provided an excellent customer service. He is great person, Audi Palo Alto nee My experience with Jesus Cordero, the service advisor, was great. Jesus provided an excellent customer service. He is great person, Audi Palo Alto need person like him More
by Jamespham
Employees Worked With
Jesus Cordero
April 20, 2018
Q7 Purchase Denis helped us through every stage of the purchase process. He was responsive, accurate and timely in his communication. He was helpful and fair in a Denis helped us through every stage of the purchase process. He was responsive, accurate and timely in his communication. He was helpful and fair in assessing our trade-ins. I would definitely recommend him to colleagues and friends. More
by glenn.leach
Employees Worked With
Denis Kaganovich
April 20, 2018
Service Great friendly and efficient service. Loaner vehicle is very convenient and greatly appreciated. Also appreciate getting the car washed and cleaned. H Great friendly and efficient service. Loaner vehicle is very convenient and greatly appreciated. Also appreciate getting the car washed and cleaned. Highly recommend this service center. More
by mkq5
Employees Worked With
Jesus Cordero
