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Audi Palo Alto

Palo Alto, CA

4.1
2,834 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,834 Reviews of Audi Palo Alto

May 02, 2025

Great technical expertise but they can be overloaded thus work is rushed leading to quality of repair. More

by henryskgoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Le
May 02, 2025 -

Audi Palo Alto responded

Henry, thank you for sharing your feedback. We appreciate your understanding and will work on improving our service efficiency at Audi Palo Alto to ensure top-quality repairs every time.

May 01, 2025

Great experience with the team every year delivering excellent quality work and exceptional customer service. More

by FO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
May 02, 2025 -

Audi Palo Alto responded

We're delighted to hear that you've consistently had a great experience with our team at Audi Palo Alto. Thank you for your kind words and continued support!

April 28, 2025

All went well during my recently scheduled maintenance on my Audi S5 sport car. The specific person, Richard, that was the head of my maintenance work was very easy to communicate with during the process. More

by srench1032
Recommend Dealer
Yes
Employees Worked With
Rich - not sure of last name - very good to work with for the maintenance of my car.
Apr 29, 2025 -

Audi Palo Alto responded

Thank you for sharing your experience with us! We're delighted to hear that Richard and the Audi Palo Alto team made your maintenance visit smooth and communicative. We look forward to assisting you again next year!

April 27, 2025

Richard gave good service and explained well to all my questions. He was courteous and professional. More

by tahira14
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quan Huynh
Apr 29, 2025 -

Audi Palo Alto responded

We appreciate your business and your review! Thanks from the Audi Palo Alto Team!

April 24, 2025

The team is always so helpful and accommodating when I need service. Emergency engine light came on and they were able to assist without an appointment. More

by Pasapaula
Recommend Dealer
Yes
Employees Worked With
Arnold, Quan Huynh
Apr 25, 2025 -

Audi Palo Alto responded

We're delighted to hear that our Audi Palo Alto team was able to assist you promptly with your emergency engine light. Thank you for trusting us with your service needs!

April 22, 2025

They have always been welcoming, polite and helpful during my purchase and recent service appointment. More

by tlsmith2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold
Apr 23, 2025 -

Audi Palo Alto responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Audi Palo Alto has consistently provided welcoming and helpful service. We look forward to serving you again in the future!

April 18, 2025

Poor experience overall. I'm having trouble justifying continuing to patronize Audi Palo Alto. A few specifics: - Proposed a $10K fix for a minor issue (stop start malfuncti More

by bj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rome
Apr 23, 2025 -

Audi Palo Alto responded

It's disappointing to hear about your experience, and I apologize for any inconvenience caused. We strive for clear communication and efficient service, so it's concerning that we fell short in these areas. I appreciate the feedback, and it will be shared with the store management team. Your comments give us guidance and the opportunity to address these issues directly. Thank you, Terry Collins - Customer Experience Manager CustomerExperience@Swickard.com

April 17, 2025

Absolute xxxx bags. Do not do business with these idiots. We had a verbal agreement that they would give me $55,000 for the car I was selling. They wrote up the contract More

by gman415
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
mj sangha, Tony Oliva, Victor Luis, Radi Tamimi, Jon Bittrolff
Apr 23, 2025 -

Audi Palo Alto responded

Charles, It's concerning to hear about your experience, and I apologize for any frustration or inconvenience caused. We strive for transparency and efficiency in our transactions, so it's disappointing that we fell short here. Thank you for sharing this feedback; your comments give us guidance and the opportunity to address these issues directly. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

April 09, 2025

Great, direct communication. No issues with service. Easy scheduling and comfortable seating with snacks and drinks while you wait. More

by Sq7-bay-area
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 09, 2025 -

Audi Palo Alto responded

We're delighted to hear that you enjoyed the seamless service and amenities at Audi Palo Alto. Thank you for highlighting our communication and comfortable waiting area! We look forward to serving you again in the future.

April 09, 2025

Very accomodating Richard was easy to work with as was the other Service staff.. Will continue using Audi Palo Alto. More

by jacqueandmerlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Su, Quan Huynh
Apr 09, 2025 -

Audi Palo Alto responded

We're delighted to hear that Richard and the service team made your experience a positive one at Audi Palo Alto. We look forward to seeing you again!

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