Audi Palo Alto

I can’t thank Alex Garcia enough for his outstanding assistance in getting our vehicle back on the road. While my wife and I were in town caring for our son at Stanford Medical Center, our engine light assistance in getting our vehicle back on the road. While my wife and I were in town caring for our son at Stanford Medical Center, our engine light came on with a warning to take the vehicle immediately to the dealership. Alex went above and beyond to ensure the necessary repairs were completed in just one day, allowing us to safely drive our son home to Reno. His professionalism, compassion, and commitment to customer service made a very stressful situation much easier. Highly recommend! More

David from sales and Arnold from service provided excellent customer service during my visit to Audi Palo Alto. excellent customer service during my visit to Audi Palo Alto. More

Bought my car here, but the reason you should come here is Ali from Service. He is absolutely amazing, extremely professional, expert knowledge, he’s why advisors exist and really sets up what the industry is Ali from Service. He is absolutely amazing, extremely professional, expert knowledge, he’s why advisors exist and really sets up what the industry aims to be. Definitely recommend asking for him if you ever come in for service on your car More

Great technical expertise but they can be overloaded thus work is rushed leading to quality of repair. work is rushed leading to quality of repair. More

Great experience with the team every year delivering excellent quality work and exceptional customer service. excellent quality work and exceptional customer service. More

All went well during my recently scheduled maintenance on my Audi S5 sport car. The specific person, Richard, that was the head of my maintenance work was very easy to communicate with during the process. my Audi S5 sport car. The specific person, Richard, that was the head of my maintenance work was very easy to communicate with during the process. We used telephone and texting to communicate. I think I will be set until next year now. This was the 2nd time I used this location for service on my car. Planning to use them again next year! More

Richard gave good service and explained well to all my questions. He was courteous and professional. questions. He was courteous and professional. More

The team is always so helpful and accommodating when I need service. Emergency engine light came on and they were able to assist without an appointment. need service. Emergency engine light came on and they were able to assist without an appointment. More

They have always been welcoming, polite and helpful during my purchase and recent service appointment. during my purchase and recent service appointment. More

Poor experience overall. I'm having trouble justifying continuing to patronize Audi Palo Alto. A few specifics: - Proposed a $10K fix for a minor issue (stop start malfuncti I'm having trouble justifying continuing to patronize Audi Palo Alto. A few specifics: - Proposed a $10K fix for a minor issue (stop start malfunction) on a 6 year old car - Communication was inconsistent and difficult to come by (I had to chase them) - Told me my car was ready to pickup. When I arrived the next day they said they needed "30 minutes to put the car back together", forcing me to come back yet another time. More