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Audi Peabody

Peabody, MA

4.6
432 Reviews
Call Dealership (978) 739-8888

252 Andover Street

Peabody, MA

01960

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432 Reviews of Audi Peabody

November 17, 2023

Efficient courteous Dealership is clean. Everything completed as promised when promised. All staff are knowledgeable More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik
Report | Print
Dec 01, 2023 -

Audi Peabody responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 15, 2023

From the moment we stepped in to the moment we closed on our new vehicle, Audi Peabody was professional and attentive. Everything that we asked for was done for us and with a smile. More

by rlstasio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilson Suriel
Report | Print
Dec 01, 2023 -

Audi Peabody responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 12, 2023

Excelent service on my Audi Q7. Raymond was always helpful and answered all my questions More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Baez
Report | Print
Dec 01, 2023 -

Audi Peabody responded

It's fantastic to hear that you had a great experience and that Raynond provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 08, 2023

Latest service appointment was very disappointing. Service was not performed in a timely manner. Lack of communication. More

by Ehayes12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Grimshaw
Report | Print
Helpful
November 08, 2023

Very unfriendly business( finance) manager and very difficult to communicate. (never retun my call). Associate is very kind and tried very hard. More

by hkk1
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Edinsson Rodriguez (sales associate) 5 star
Report | Print
Nov 09, 2023 -

Audi Peabody responded

We sincerely apologize for the inconvenience you've experienced with our finance manager. We appreciate your feedback and will address the communication issue promptly. On a positive note, we're glad to hear about your positive experience with our dedicated associate. We're committed to improving our services and appreciate your patience. Please let us know if your concern is addressed already or if you still need further assistance. Jakob Guggenthaler, General Manager

Helpful
November 07, 2023

Great customer service! I was kept up to date by Raymond every step of the way for my recent service! More

by Cdivito18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Baez
Report | Print
Dec 01, 2023 -

Audi Peabody responded

That's fantastic to hear about the great customer service provided by Raymond during your recent service! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 07, 2023

Super easy process, transparent with pricing and the whole process, efficient, got the car I wanted the same day I went to look at it More

by carly.milliren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zoe Ventre
Report | Print
Dec 02, 2023 -

Audi Peabody responded

Wow! What a fantastic car-buying experience! Transparency in pricing and a smooth, efficient process make a significant difference. Being able to find and purchase the car you wanted on the same day you visited is impressive. Congratulations on your new vehicle!

Helpful
November 03, 2023

Lack of communication made my experience of buying my new car less than pleasurable. People at the dealership were almost impossible to reach. They now have a call center in Texas. Too much trouble for someo More

by lubdub1
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Wesley Angel, Alan Shauffer
Report | Print
Nov 07, 2023 -

Audi Peabody responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 20, 2023 -

Audi Peabody responded

Dear lubdub1, We apologize for the inconvenience you experienced during your recent car purchase at Audi Peabody. We understand that effective communication is crucial during the buying process, and it seems like we fell short of your expectations. We take your feedback seriously and will address the issues you've raised. We would like to thank you for bringing this to our attention, and we will work diligently to improve our communication and accessibility. Your satisfaction is of utmost importance to us. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to our customer service team directly. We are committed to making sure your next experience with Audi Peabody is a more pleasurable one. Thank you for choosing Audi Peabody, and we look forward to serving you better in the future. Sincerely, Jakob Guggenthaler General Manager JGuggenthaler@group1auto.com

Helpful
November 03, 2023

Very good customer service. The staff are hardworking and knowledgeable. I appreciate that very much. More

by ntwinkster
Recommend Dealer
Yes
Employees Worked With
Chris and also the man who is there when cars pull in for service.
Report | Print
Dec 01, 2023 -

Audi Peabody responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 02, 2023

The team at Audi Peabody is professional and hardworking. From salesperson to manager, they are supportive of the customer. Started an inquiry online,, visited the dealership in person, and finalized the pur More

by Mulliganp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zoe, Kyle Rupert, Michael Sheehan
Report | Print
Dec 01, 2023 -

Audi Peabody responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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