Audi Peabody

The worst service I have ever endured. End-to-end horrid. I was taking advantage of a flyer-deal for $89.95. Made an appointment. Pleasant chap scheduled me for 8 am and later called t End-to-end horrid. I was taking advantage of a flyer-deal for $89.95. Made an appointment. Pleasant chap scheduled me for 8 am and later called to say I was rescheduled for a wait at the dealership. I arrived on time, and checked in. I was told the wait would be 1 hour and one half. I was a little ticked, because if I knew an oil change would take that long, I would have arranged a pickup, but that had ship sailed because my pickup person was busy. I wasted my time browsing at the new cars. After the 1.5 hours I checked with the service tech. He said now it would take another 30 - 45 minutes. Crap! Thank God I didn't have a significant service scheduled, had I, I would need a sleeping bag. So, the tech stated that he would check, and the oil was just being poured in the car. After 15 more minutes, I went back to the service counter. My tech wasn't there so I went to another one. He told me that they were significantly over-booked, and recommended I talk to the manager. The manager asked me who booked me, was it the call center? All could say was that I called the number of the Peabody store. He said the call center was over booking, making his problem mine. Then came the bill. Not 89.95, rather 115after he authorized a $12.18 discount. He could have given that paltry in quarters. Then I was texted a request to give feedback. I almost never give negative feedback. I was so steamed I decided to comply. When I hit the link, I received a thank you note, as if I had given a great review. I love my car, an A-7. Not only will I never visit that dealership again, I doubt that I will ever buy another Audi, since the service sucks. More

Always wonderful service here. They always work with my schedule. Repair’s are done well and fast. Nick P is a great service rep. They always work with my schedule. Repair’s are done well and fast. Nick P is a great service rep. More

The service department has an exceptional customer service. Raymond, my service advisor, is diligent, attentive and professional. 100% recommended. service. Raymond, my service advisor, is diligent, attentive and professional. 100% recommended. More

Expertise and patience Perfect, thanks so much to Jim and his team . This is probably the fourth Audi for us and this was by far the best service experience Al Cuoco Jim and his team . This is probably the fourth Audi for us and this was by far the best service experience Al Cuoco More

I had always had great service on my Audis here up until my last visit. Started out ok, but I learned never tell them you are not in a hurry to get your car back! They had my car for 6 weeks. Yes, a turbo n my last visit. Started out ok, but I learned never tell them you are not in a hurry to get your car back! They had my car for 6 weeks. Yes, a turbo needed to be replaced, which is a big job, but I constantly had to call and see what was happening. I insisted that they drop it off, which they did (so I did not have to find a ride or Uber to dealership). Would have been nice if they had washed and vacuumed car after all that time. And… I told them I would be interested in talking to a salesman to replace my Q5 as my lease was just about up and I had a car fall through and no one ever bothered to call me. Just bought a Mercedes. More

Jim was so helpful and transparent throughout the entire process. I’ve been in a bit of a pickle recently with issues with my car and Jim really did all he could to help me out and was very honest. process. I’ve been in a bit of a pickle recently with issues with my car and Jim really did all he could to help me out and was very honest. More

The Service guy and gals are very helpful. They communicate with you at all times. They communicate with you at all times. More

Service department is always backed up by at least 5 days. An appointment guarantees only that they will put your vehicle in their queue, not that it will be diagnosed in a timely manner. days. An appointment guarantees only that they will put your vehicle in their queue, not that it will be diagnosed in a timely manner. More

Excellent service and very pleasant staff. Work appears to be quality. Sort of expensive and took longer than expected Work appears to be quality. Sort of expensive and took longer than expected More

Nick Grimshaw was kind and informed. He offered excellent customer service and support. Pleased and thankful He offered excellent customer service and support. Pleased and thankful More