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Audi Peabody

Peabody, MA

4.6
425 Reviews
Call Dealership (978) 739-8888

252 Andover Street

Peabody, MA

01960

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425 Reviews of Audi Peabody

September 22, 2023

Great service & communication. Was a little bummed that my windshield fluid wasn't filled as I thought all fluids would be checked and filled. Also was coaxed thru a text from yo More

by s.soniajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Masciola
Report | Print
Oct 11, 2023 -

Audi Peabody responded

I'm sorry to hear about your experience. It's important for us to address your concerns. We apologize for the oversight with your windshield fluid and the confusion about the discount. Please contact our customer service team, and we'll make sure to resolve these issues and ensure you have a better experience in the future. Thank you for bringing this to our attention. Jakob Guggenthaler General Manager JGuggenthaler@group1auto.com

Helpful
September 21, 2023

I have a 2013 Audi Allroad that I bought from Audi Peabody. It had a leak over the driver side floor so I took it to two shops for a diagnosis and finally took it to Audi Peabody, where they diagnosed More

by jcward66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Christopher Meolli
Report | Print
Sep 24, 2023 -

Audi Peabody responded

Thank you for choosing Audi Peabody! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Chris and his dedication to providing you with an excellent service experience. We look forward to your next visit!

Helpful
September 18, 2023

Raymond from the service department is excellent! Expectational customer service and exceeded customer expectations. Friendly, professional and solid communication skills. More

by am3comit31@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Baez from the service department is excellent! Expectational customer service and exceeded customer expectations. Friendly, professional and solid communication skills.
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Sep 21, 2023 -

Audi Peabody responded

It's wonderful to hear that Raymond provided you with exceptional customer service and exceeded your expectations. We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
September 18, 2023

Excellent customer service. Only complaint is 45 minute wait for car wash when service was completed. More

by craig.p.lavallee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Budzianowski
Report | Print
Sep 21, 2023 -

Audi Peabody responded

It's wonderful to hear that you received excellent customer service during your visit. We understand your frustration with the 45-minute wait for a car wash after your service was completed. We appreciate your feedback on the things we need to improve on. We will look forward to the pleasure of your business again!

Helpful
September 11, 2023

They were good about being prompt about getting me service and inspection results with attached video More

by Radius314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Meoli
Report | Print
Sep 14, 2023 -

Audi Peabody responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
September 07, 2023

Loan was not available initially as promised Loaner smelled of pot Dealer had to keep car overnight and it only got returned end of next day. The did valet it to me More

by Alan.kanter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Paskowski
Report | Print
Helpful
September 07, 2023

Edinsson was very helpful in finding a car that fit all my needs and was in budget. Matt was also very quick to help and supported me in this purchase. More

by emmerson.hayes12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edinsson, Matt (finance)
Report | Print
Helpful
September 06, 2023

The team was accommodating and helpful resolving my car issues. I would recommend them for service. More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Meoli
Report | Print
Sep 09, 2023 -

Audi Peabody responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
August 31, 2023

Service and quality of work was great. Attendants very communicative and helpful and a big part of the operation. More

by ralmeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Sep 04, 2023 -

Audi Peabody responded

Thank you for choosing Audi Peabody. It is great to know that our service staff exceeded your expectations. We look forward to the opportunity to serve you again!

Helpful
August 30, 2023

Took two trips to get the work done then failed to turn off the service light. When called about all I got was sorry. It’s a half hour away. Driving there to pick up when told it’s done and it’s not is pre More

by Golfgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Report | Print
Sep 21, 2023 -

Audi Peabody responded

I apologize for the inconvenience you've experienced with our service. We understand your frustration, and we take this matter seriously. We will investigate what went wrong with your service appointments and the service light issue. Please provide us with your contact information, and our customer service team will reach out to you to resolve this matter promptly. Your satisfaction is important to us, and we're committed to making it right. Thank you for bringing this to our attention. Jokob Guggenthaler General Manager JGuggenthaler@group1auto.com

Helpful
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