Audi Service Conshohocken

Shaun Isaac was great to work with - professional, knowledgeable,foucused on our needs,and was very resourceful. He did a great job of keeping us up to date on the status and progress...and he did a t knowledgeable,foucused on our needs,and was very resourceful. He did a great job of keeping us up to date on the status and progress...and he did a treffic job of securing our Q5 which was in high demand and in short supply. I would definetly go back to Don Rosen - Audi Conshocken and would work with Shaun. More

Shaun was very attentive and helpful. I happened to visit on a very busy Saturday and they let me test drive the cars I was interested in on my own so I could check them out without waiting around. Wh visit on a very busy Saturday and they let me test drive the cars I was interested in on my own so I could check them out without waiting around. When back from test driving, Shaun walked through everything with me and provided a very competitive offer which I accepted on an A3. This was the first car I've bought at all, and I had visited a few different dealerships. I had done my research on what I wanted and the price I expected and Shaun delivered on that without haggling. More

Shaun goes over and beyond the call of duty in making sure that his customer is satisfied and happy with the purchase. He is very knowledgeable about the vehicle and walked me through the features of th sure that his customer is satisfied and happy with the purchase. He is very knowledgeable about the vehicle and walked me through the features of the car. It was a pleasure working with him and the entire dealership. More

Shaun was very helpful through the entire process. My wife had lots of questions about the "green" options and Shaun was very educated on the subject. He was prompt with e-mails/phone calls and very cou wife had lots of questions about the "green" options and Shaun was very educated on the subject. He was prompt with e-mails/phone calls and very courteous. The whole experience was made very simple and that's how car buying should be! More

Excellent customer service. Great responsiveness. Friendly, smart and helpful. Courtney was a great sales associate and brand specialist. We were very pleased with the level of responsiveness from th Friendly, smart and helpful. Courtney was a great sales associate and brand specialist. We were very pleased with the level of responsiveness from the team. We made our requirements and objectives clear and they worked really hard for us to come through. More

This has been such a great experience. I called the dealership first, to check whether they had a car that would fit my needs. Chris answered all my questions over the phone, and was really helpful wit dealership first, to check whether they had a car that would fit my needs. Chris answered all my questions over the phone, and was really helpful without being at all pushy. When I went to the dealership, Chris showed me 3 different cars that fit my requirements, and was incredibly knowledgeable about all the different options and offerings. When we went for a test drive, Chris did not simply take me just once around the block. He guided me to residential roads, some hills and tighter curves, and we took an exit to the highway to see how the car handled a faster course. It was very helpful to be able to test the car under these different conditions. He was also very transparent about price, without the "I need to check with my manager" shenanigans... This is key to me, because if the dealership doesn't trust its representatives to negotiate, why should I?! I was very impressed with their professionalism throughout. While I had hoped for an even lower price (and who isn't), I felt informed through the whole process. After I decided to make the purchase, the car was ready (with plates, inspection, detailed, new registration, etc.) the next day. Chris was not at all "pushy" and I felt comfortable taking the time to read the contracts I was signing. In my past car purchases, I've found that once the sale is a go, the dealer suddenly is in a rush to get signatures done, the new buyer out the door, as quickly as possible. Not at Audi Conshohocken! I felt at ease, and he even helped me transfer my out-of-state insurance policy. Overall, it was a smooth and pleasant experience, without last minute surprise fees or anything. I would definitely recommend this dealership. More

I selected Don Rosen Audi as the place to purchase my AUDI. I had heard great things about them. To me, the service after the sale is as important as the sale itself. I couldn't be happier with their sup AUDI. I had heard great things about them. To me, the service after the sale is as important as the sale itself. I couldn't be happier with their superb service, professionalism and courtesy. It's always easy to arrange a service appointment, they work quickly so I'm not in the waiting area for hours on end, their work is top-notch and they are reasonable when negotiating the price of a car and the value of your trade-in. I used to absolutely dread buying a car because I always felt that most dealerships were "playing games" with me with price and trade-in value. Before I went to Don Rosen, I researched the actual dealer's price for the AUDI I wanted, the honest trade-in value of my car and what I could reasonably expect to pay as the difference: amazingly, there were no games being played with me, no "I'll-have-to-run-this-by-my-manager" sleight-of-hand and no B.S. I ended up within a hundred dollars of what I wanted the price to be. As for financing, I was approved by VW Credit in eight seconds. EIGHT SECONDS! Bottom line: are AUDIs pricey? Sure. Do you get what you pay for? Absolutely! Is Don Rosen a dealership that I feel comfortable about patronizing again in the furure and recommending? Without a doubt! Great cars; great service. Thanks! More

Good dealership. They are a tad pricy. Also...they give you a car wash ticket...but when you leave your car for a few days and it is sitting there, it would be nice to see them have it done for you. Also t you a car wash ticket...but when you leave your car for a few days and it is sitting there, it would be nice to see them have it done for you. Also the wash is for a limited date...I come from far away and don't always get to it imeediately. More

Excellent experience from the first meeting with our salesperson through to the service department. Promot, friendly, courteous treatment on all levels. The only small criticism I have is the area to salesperson through to the service department. Promot, friendly, courteous treatment on all levels. The only small criticism I have is the area to wait while the car is being serviced. The audi side is very noisy and not terribly comfortable. The Porsche side is quiet and comfortable, but there's only coffee and tea and there's no tv. More

This is the third Audi I have purchased from Don Rosen Imports. My last sales person Shaun Issac was the best salesman I have dealt with in all my years of buying cars (any brand not just Audi).I had sto Imports. My last sales person Shaun Issac was the best salesman I have dealt with in all my years of buying cars (any brand not just Audi).I had stopped in to service my vehicle and decided to explore a trade in. As a woman, purchasing the car, I never felt that Shaun treated me any differently from a sales perspective because my husband was not present or involved in the purchase. Shaun worked with me to find the car I wanted. I wanted an A-4 manual. I would have settled for a 2010 but I was too late in the season so I purchsed a 2011. He was in constant contact by cell or email. Shaun was great to deal with he was friendly, prompt, efficient, patient and knowledgable about the car. It was difficult to find a A-4 premium manual. Shaun never tried to push me to make a decision to either buy up or down. I told him where I wanted to be with the financing and we worked with that. There were no A-4 manuals to test drive at the location so Shaun even arranged to have me go to another affiliated dealership (closer to my house) to test drive the vehicle. I have never purchased options such as wheel protection coverage or windshield protection but I trusted his advice so much that I made this purchase for the first time in all my years of buying cars. The 2011 is more computerized or has more gadgets then I really need. In fact, the car has a tutorial as all your questions are not readily answered. After the sale, I had some questions and Shaun promptly responded to the email. More