Audi South Coast

Service Deptartment This dealership used to be great a few years ago.Something has changed.We have purchased three AUDI's from this dealership, well over $100,000. We This dealership used to be great a few years ago.Something has changed.We have purchased three AUDI's from this dealership, well over $100,000. We recently took my wife's 2001 A4 in for a repair. We were told the power steering hose was leaking and it was $500. In labor and parts to repair. I approved the repair and asked for them to save the hose, as the car had no evidence od leaking fluids. Well, after seeing the hose I questioned the repair because it was in good shape. No cracks, defects, etc. I showed the service manager and he said my master mechanic has 25 years experience. And If you dont trust us.We should n't even open the service gates. REALLY? I cant ask for an explanation? He then added that the hose could have just been sweating. I gave himbthenhose to follow up with the mechanic and its been a week and no follow up or call.. Not a great way to be treated... As others have stated.. they have become a very unhappy group andnitnshowsnin thier customer service. More

New vehicle delivery and scheduling service Took delivery of my 2015 Audi A5 quattro in October, 2014. Based on the way this car drives and the terrific 5K service provided by Commonwealth, tod Took delivery of my 2015 Audi A5 quattro in October, 2014. Based on the way this car drives and the terrific 5K service provided by Commonwealth, today I took delivery of a 2015 A3 quattro at this dealership. Tom Fitzsimmons was my 5-Star sales person each time. Simply a pleasure to do business with this dealership. More

AVOID THIS PLACE! This place is filled with liars. They quoted me a certain price on the phone, and told me we have a deal at 28k. I come in and they refuse to move fro This place is filled with liars. They quoted me a certain price on the phone, and told me we have a deal at 28k. I come in and they refuse to move from 30k. They just lost a sale over 2k and a loyal customer! The bait and switch is so unethical and illegal. I already filed complaints with Audi NA and BBB. They practice in unethical barganing tactics and should be ashamed of themselves. I had a cosigner with credit rating of 730+ too! DO NOT GO TO THESE GUYS. More

Good Services at Car Dealers Today we brought a 2015 Audi Q5 2.0T at Commonwealth dealer only 2 hours, and a price is good deal and cheaper than the order dealer , we very happy w Today we brought a 2015 Audi Q5 2.0T at Commonwealth dealer only 2 hours, and a price is good deal and cheaper than the order dealer , we very happy with this car at this dealership, beacause they service very friendly and nice. that why we would like to recommend a lot people and my friends to this Dealership. thank you. Loan Nguyen More

Screwed my paintwork Do not come here! I came here for a key and floor mats which you can't get elsewhere. The key was $300! Offered a car wash which I took. The fro Do not come here! I came here for a key and floor mats which you can't get elsewhere. The key was $300! Offered a car wash which I took. The front of the car was then covered in a fine mist of clear coat or something similar. It was on the bonet, windscreen, even the top of the wing mirrors! I went back as soon as I noticed, then waited 2 hrs for my car to be seen to. They took all the specs off severely damaging my nearly spotless car. They caused chips all over the bonnet and windscreen. I had to wait a week to speak to a manager. He had the car cleaned again, severely scratching the sunroof and chipping the doors. Each time I have been here, the car has become more damaged. He claims that it is my fault! I had driven the car 6000 miles before bringing it in here and there were no marks on the car until it came here. Of course the car wash area had wash cloths all over the floor in the dirt. I spoke to the manager and he suggested the car had had a respray and said I was incapable of noticing the scratches and pits until I brought the car in. I got treated like an idiot when I made a complaint to Audi head office. I told them I would never recommend or buy an Audi or vw again. In my recommendations, this has so far cost them the sale of 6cars. I am of course fuming every time I see the marks left. More

Shortly after I bought my 2013 Audi A6 sedan (from Commonwealth Certified Pre-Owned), I took it into the service department because the leather on the right side of the driver seat cushion was coming Commonwealth Certified Pre-Owned), I took it into the service department because the leather on the right side of the driver seat cushion was coming loose. I was told that this is normal wear and tear and they would continue to monitor the seat. First of all, if this is normal wear and tear, the entire seat cushion should've been coming loose, not just the right side (I don't drive the car with anything in my back pockets that could have caused this problem). Secondly how are they going to "monitor" the seat? Does that mean I have to bring the car in on a regular basis so they can inspect the seat? Several days later, I decided to take my car to Newport Beach Audi to have them look at the seat and give me their opinion. Both the service rep who assisted me (Tony) and the service manager (Rick) inspected the seat. Rick agreed that the leather did not come loose due to normal wear and tear and agreed to replace the entire leather cover. Both Tony and Rick were very pleasant and have definitely won my future business as a customer. This was my first negative experience with Commonwealth Audi. Also, the service team that I encountered at this dealership looked very unhappy. Nobody was smiling and absolutely nobody greeted me when I drove up to the service bay. During this visit, I asked the service advisor if he could suggest a facility that could lower the suspension. His response to me was that he could not give me any information for liability reasons. I'm not asking him to do any work on the suspension I was just asking if he had any recommendations on a shop that could do so. Geez!! Finally, after they were finished looking at my car, a young kid (punk) came over to me in the waiting area and actually dropped my keys on the table I was sitting at, without acknowledging me or a single word to me. I kid you not!! I actually had to ask him if my car was ready and he just nodded his head. My mistake at this point was not complaining to the service manager or the general manager of the dealership. I actually left there regretting my decision to buy an Audi from this dealership, as much as I like my car. Second negative experience with this dealership occurred 2 1/2 weeks ago when I went to their parts department to buy touch-up paint. After searching for the color I needed, the parts guy said he would order it and call me when it came in. He took down my name and telephone number but did not write the color I needed. A week and a half went by without receiving a phone call from the dealership (does it really take that long to order touch-up paint?) so I went back into the dealership to inquire about this. Another guy at the parts counter could not find the paint that was supposedly ordered for me so he said he would look into it and would call me when it came in. A week later, I received a phone call that the paint had arrived and I could pick it up. To make a long story short, when I went in this morning to pick it up the paint, they could not locate it. After keeping me waiting 15 minutes they finally found it. Summary: I will not set foot in Commonwealth Audi again and now am a future customer Newport Beach Audi, where the service is superior. Note: I will say that Commonwealth Audi did a great job washing my car and returned it to me spotless. More

I took my car in for service, when I went in to pick up it up,I realized they scratched my steering wheel; they admitted fault but refused the liability of fixing it. The personnel was very rude telling me it up,I realized they scratched my steering wheel; they admitted fault but refused the liability of fixing it. The personnel was very rude telling me to take them to court if I don't like it! More

Never again will I deal with anything commonwealth or maybe even audi. Not willing to work with prices at all, employees did not communicate at all when handed over and prices were different between peop maybe even audi. Not willing to work with prices at all, employees did not communicate at all when handed over and prices were different between people I talked to. Stay away if you can. More

Took my car here for one of the bigger "scheduled maintenance" with a few other minor fixes. The office looks good and the staff are polite, but the work quality is best described with sloppy. The tr maintenance" with a few other minor fixes. The office looks good and the staff are polite, but the work quality is best described with sloppy. The trigger to this review is that scratched the bumper of my car and did not tell me when I went to pick it up. It was a minor scratch and they managed to buff it up with little evidence left after I pointed it out. If I didn't notice the scratch before leaving the dealership, then they would have blamed it on me. I won't bring my car to this dealership again. Other comments: i) I had my cars serviced at three Audi dealerships, and this was the only one that did not give any report after a major maintenance. No report on tire pressure. No report on the brakes. Everything in that large maintenance checklist is lumped into one long but uninformative entry on the bill. The service adviser promised to mail a more detailed report but the mail never arrived after more than a month. ii) They offered to change the brake pads for me even though the maintenance lights were not yet on. That's okay, the brakes were at the last months of their lifetime and it saved me a trip. Still, any shop that offers to replace the brakes before they're really needed feels greedy. iii) They offered to put a back panel back for me at no charge. They did it with glue gun and the panel fell out again the moment I drove off their lot. That's okay, glue gun is easy to clean up, and I could glue it much better myself. iv) They did check everything I asked for, although one problem I mentioned didn't exist and they still came back to me with a price to fix it. I actually remembered it wrong and the problem was with another car, but I'm not taking any car here for service again. v) I think they have all these problems because they're busy and someone's trying to maximize the profit. More

Came here shopping for an A6 CPO. The test drive was alright. The sales was kind of pushy and was in denial of the problems discovered during the test drive. He wasn't knowledgeable about the market pri alright. The sales was kind of pushy and was in denial of the problems discovered during the test drive. He wasn't knowledgeable about the market prices either. With his denial of the car's problems and the refusal to bring the price closer to the market range, I shopped else where for my car. More