Audi South Coast

Took my car here for one of the bigger "scheduled maintenance" with a few other minor fixes. The office looks good and the staff are polite, but the work quality is best described with sloppy. The tr maintenance" with a few other minor fixes. The office looks good and the staff are polite, but the work quality is best described with sloppy. The trigger to this review is that scratched the bumper of my car and did not tell me when I went to pick it up. It was a minor scratch and they managed to buff it up with little evidence left after I pointed it out. If I didn't notice the scratch before leaving the dealership, then they would have blamed it on me. I won't bring my car to this dealership again. Other comments: i) I had my cars serviced at three Audi dealerships, and this was the only one that did not give any report after a major maintenance. No report on tire pressure. No report on the brakes. Everything in that large maintenance checklist is lumped into one long but uninformative entry on the bill. The service adviser promised to mail a more detailed report but the mail never arrived after more than a month. ii) They offered to change the brake pads for me even though the maintenance lights were not yet on. That's okay, the brakes were at the last months of their lifetime and it saved me a trip. Still, any shop that offers to replace the brakes before they're really needed feels greedy. iii) They offered to put a back panel back for me at no charge. They did it with glue gun and the panel fell out again the moment I drove off their lot. That's okay, glue gun is easy to clean up, and I could glue it much better myself. iv) They did check everything I asked for, although one problem I mentioned didn't exist and they still came back to me with a price to fix it. I actually remembered it wrong and the problem was with another car, but I'm not taking any car here for service again. v) I think they have all these problems because they're busy and someone's trying to maximize the profit. More

Came here shopping for an A6 CPO. The test drive was alright. The sales was kind of pushy and was in denial of the problems discovered during the test drive. He wasn't knowledgeable about the market pri alright. The sales was kind of pushy and was in denial of the problems discovered during the test drive. He wasn't knowledgeable about the market prices either. With his denial of the car's problems and the refusal to bring the price closer to the market range, I shopped else where for my car. More

I hope I don't have to go back! My first experience I hope I don't have to go back! My first experience was to purchase an A3 TDI, they could not get the options I wanted nor get competitive with the I hope I don't have to go back! My first experience was to purchase an A3 TDI, they could not get the options I wanted nor get competitive with their pricing. I purchased one from a different dealer soon thereafter. My first service requirement was at 5,000 miles, I drove in hoping to drop it off and return a few days later. I was told I had to make an appointment. I said I could leave it, they said no I could not. My wife called that day for an appointment, she arranged to have me drop it off in two days. I drive up to the service department, I sat there for about ten minutes, no one came out to greet me. I go inside were they were standing around talking. I asked one of the service reps why nobody came outside, he said they were really busy. If you want good pricing and service go somewhere where they care! More

I found an A-3 of interest online last night with questions about vehicle (s) and background as to my budget. Received an auto reply from Fitzsimmons, followed by salesy voice mail. Communication nev questions about vehicle (s) and background as to my budget. Received an auto reply from Fitzsimmons, followed by salesy voice mail. Communication never concerned info provided. I sent followup email to ask Fitzsimmons if he was planning on getting back to me -- dead air, nothing. Please forward lack of communication to gm. Internet sales should take communication as number 1 priority. Otherwise, what's the point? More

Adrian is the worse service guy that I had been through, no responses even though you left the voice mails many days (you are lucky if he picked up the phone), every time you took the car in, you will have no responses even though you left the voice mails many days (you are lucky if he picked up the phone), every time you took the car in, you will have to expect at least 2 weeks or more to get your car back, and issues are not even fixed. A technician named "Steve" is unbelievable rude too. There was poor communication, and a lack of pre-authorization for services there. More

waiting for over an hour to get a loaner car, and people are both rude and indifferent. I will never buy an Audi again Go to another dealer who has more customer service experience are both rude and indifferent. I will never buy an Audi again Go to another dealer who has more customer service experience More

We bought our car here and were very happy with the sales side. We brought our Q7 in for a service and also for a couple of small problems. The first time was a great experience.Our service rep was great! Ho side. We brought our Q7 in for a service and also for a couple of small problems. The first time was a great experience.Our service rep was great! However, they did not resolve all of our issues. We continued to have problems and we brought it back to them for our second service. This is when things went completely wrong. We had made an appointment prior to coming in and asked for a loaner car. Previous visit we received one in about 30 minutes. This time we waited for 4 hours! They kept saying it was coming. While we were waiting we looked and test drove some of the other cars considering trading to an A4. Mostly we were killing time while waiting for the loaner car. We believe that they made us wait for the loaner so that they could 'sell' us another car. The price they came back with was ridiculous. By this time we were so upset about waiting for 4 hours that we wouldn't have traded even if it was a good deal. After 4 days of them having our Q7 they said they couldn't find the problem, even though one of the problems they previously said was a known problem. Since getting our car back we continue to have the same problems and they have become worse. We are now going to another Audi dealership to see if we can get this resolved. While this dealership is nice and clean and new and they have great coffee and some of the personnel were sympathetic, having to wait and feeling that it was one purpose and not having our issues resolved was just too much. Not going back! More

I came in for a quick oil change for the 5000 mile service. Both Bruce and Danny were expecting me and quickly got me underway with a loaner car. The entire experience was done within 20 minutes and I service. Both Bruce and Danny were expecting me and quickly got me underway with a loaner car. The entire experience was done within 20 minutes and I was on my way with the loaner car. I really appreciate the great service and friendliness. Wonderful customer care and attentions to details; thannk you Bruce and Danny!! More

The best buying experience I have ever had. We came down in the morning to look at a couple of cars. Richard was extremely helpful and did not pressure us. He just gave us the honest information on each v in the morning to look at a couple of cars. Richard was extremely helpful and did not pressure us. He just gave us the honest information on each vehicle. I called him back later in the day to let him know I was going to come and purchase one of the vehicles. He had everything ready for me and was out in just over an hour with our new car. I will never buy from anyone else again! More

I was very disappointed in the level of service I rec'd I was very disappointed in the level of service I rec'd when visiting the sales dept for this dealership..... I had asked to speak with a sales rep I was very disappointed in the level of service I rec'd when visiting the sales dept for this dealership..... I had asked to speak with a sales rep after looking at a new Audi on-line.. to test drive... When I went to the dealership, the rep was not avail.. I left ... Did rec a very nice phone call back from his asst who apoligized... went back the next day.. same rep was still not avail (busy all day per another rep)... the asst who had called was off that day.... another rep came out to help me finally.. nice enough.... test drove.. gave me a price quote... told him I was going to buy in a day or two.. 4 days later.. no call from any of the reps or email. Another dealer (local) was just the opposite.. above average on service and desire to do a deal.... bout a new A6.... Not bitter... just good to know how one or two sales reps can leave a bad taste for a customer.. a customer who has the ability to recommend other buyers of this great brand - Audi. More