Audi South Orlando

Once they have your money customer service does NOT exist Although very satisfied with my sales person who was very professional from initial communication to deal closure: this dealership does not deserve mo Although very satisfied with my sales person who was very professional from initial communication to deal closure: this dealership does not deserve more than the minimum rating. Very disappointed. They messed up and I as the customer have to suffer, return to the store, and No Apologies. Customer orientation does not exist in certain departments. More

Sold vehicle with missing parts I purchased a used car from this dealership about 3-4 weeks ago. On the way home the low tire light came on. The tires looked ok so I didn't worry abo I purchased a used car from this dealership about 3-4 weeks ago. On the way home the low tire light came on. The tires looked ok so I didn't worry about it and also because I was going to upgrade the tires and wheels. I took the car in for the upgraded tires and rims today and was informed the low tire light was on because all 4 TPMS sensors were missing from the vehicle. This is a 2016 with 34K miles so it shouldn't be missing parts. Again, the sensors were not bad, they were missing. Called the dealership and the refused to cover the cost to replace even though they sold me a vehicle without standard parts that should be included and working properly. I will not use them in the future and would not recommend them. More

Anthony is the salesman to see! My entire experience at Audi was effortless and enjoyable. The entire staff, especially Anthony, facilitated this. I couldn't be happier with my exper My entire experience at Audi was effortless and enjoyable. The entire staff, especially Anthony, facilitated this. I couldn't be happier with my experience and new car! Thanks again Anthony! More

Tried to buy a car Ever get that 'customer is always wrong' feeling about a retailer? Their customer service leaves a lot to be desired. They don't want to do anything f Ever get that 'customer is always wrong' feeling about a retailer? Their customer service leaves a lot to be desired. They don't want to do anything for you to help you make an informed decision to purchase. It's a painful experience. They sent me 20+ email and not one them provided the details I needed to know about the vehicle I was interested in. I was not in their immediate area and I plainly disclosed that when I contacted them. If they had experience selling to out of area clients they didn't demonstrate it. They gave me their price many times, in many emails. Did they talk about how many dents, scratches and any damage the vehilcle had? No. The vehilcle has 10K miles. I doubt it is flawless. Did they properly list all the details of the options this vehicle had for me? No. I am sure I will get their spam email for the next several years now. More

Excellent Me and my husband had a best experience ever with a best seller Anthony Egbah. He was really nice , no stress, really honest, really helpful. He know Me and my husband had a best experience ever with a best seller Anthony Egbah. He was really nice , no stress, really honest, really helpful. He knows his job really well. I Would definitely recommended him . Thank you for a best experience! More

Such a great experience with Chris Gallagher I've purchased from Chris before so I wanted to go back and see him regarding a new lease on a 2018 model. He exceeded my expectations! So professiona I've purchased from Chris before so I wanted to go back and see him regarding a new lease on a 2018 model. He exceeded my expectations! So professional and knowledgeable. It's like having a friend at the dealership. If you're looking at new cars you owe it to yourself to talk to Chris at Audi South Orlando. More

Good car / Terrible service center / Zero customer service One reason for my paying a premium for a luxury vehicle is for a high leve of service. My second reason is customer service. Audi of South Orlando lac One reason for my paying a premium for a luxury vehicle is for a high leve of service. My second reason is customer service. Audi of South Orlando lack in both these areas. I actually cringe when I bring my car in for service for the mere fact of being ripped off. Second they never have an available loner car. If your looking for high quality service I’d consider another brand/dealership. More

Yikes !! Yikes. Appears that the service department get paid on commission. Just a painful experience. Go else where. They seem to go out of their way t Yikes. Appears that the service department get paid on commission. Just a painful experience. Go else where. They seem to go out of their way to be difficult. More

Never time The dealership was quick to sell me a car but servicing it has been a different story I have tried four times to go back for service and repairs and t The dealership was quick to sell me a car but servicing it has been a different story I have tried four times to go back for service and repairs and they never have enough time for me or never have a loaner car for me. I keep driving out of my way to another dealer for service and repairs. I Can't imagine ever purchasing another car from this dealer when the other dealer had never failed to fix and address my issues even with out making my sale More

I am not a hard person to please and worked in customer My car (2015 A3, ~25k miles) broke down about two weeks ago and I was taken aback by the whole situation: I've always taken my car for proper servicin My car (2015 A3, ~25k miles) broke down about two weeks ago and I was taken aback by the whole situation: I've always taken my car for proper servicing by authorized Audi mechanics, gotten oil change around the necessary mileage etc. The car dash flashed a message stating "Vehicle electronic malfunction. Place car in park and call services.” My first response was to call Audi roadside assistance. I spoke with the phone representative, whom was extremely helpful: she asked me about my car location, car mileage, where I was when the car went unresponsive, called the towing company on my behalf and told me what to do if I would not be present when the tow truck driver arrived. I asked the representative if I would be able to receive a loaner car until my car was ready for pick up and she stated that the closest Audi dealership should be able to provide me with a loaner car/rental car. Following the phone call, I immediately called Audi South Orlando to ask about a loaner. After my 6th attempt of calling and being directed to the service department, a gentleman finally answered the phone. I stated to him that it was my sixth attempt to get in contact with a rep in the service department and he responded, “Well hello to you to”. At this point I’m already aggravated: I’m stranded on the side of the road with a relatively new car and no idea as to how I am going to get to work for the rest of the week and this representative felt that it was appropriate to make light of my situation. I brushed it off and asked if it would be possible to get a rental/loaner car through their dealership, after all, I do make a monthly payment (on-time) so that when instances like this occur they can be dealt with accordingly and stress-free. The rep asked me standard questions: “where did I purchase my vehicle, where do I normally get it serviced” etc. and responded, “We don’t currently have any loaner cars available”. I responded and told him that I purchased/get my car serviced at the Clearwater dealership and stated “Okay, when is the earliest that a car will be available. I don’t have any mode of transportation for the rest of the week” (it was a Tuesday and I work as a secondary school teacher). He responded with “I don’t know”. At this point I’m getting annoyed because every question I asked was an “Idk”. I continued asking him when I could possibly get a loaner car through the dealership and he could not provide me with a definitive answer. He did not try to see when a car would be available, if he could get in contact with another dealership or anything. I decided that it was a lost cause and told the rep what time the tow truck was scheduled to arrive with my car that evening and he informed me that because the service department would be closed at that time (8 PM) that the tow truck company would more than likely have to take my car to an overnight lot and bring it in the morning. I ended my phone call with Audi South Orlando and shortly after I receive a call from Audi roadside (same rep whom I spoke with when I initially called). She went out of her way to call a local car rental company in my city and said that if I could get there before they closed that evening, Audi roadside could provide me with a rental car free of charge. I rushed there and was able to get a car that night. The next morning, Audi South Orlando called my fiancé’s phone to ask him about my car (I was at work and his number was the next one listed on the contact). The service department informed him that my car was currently at the dealership, but wanted to know where my car keys were. Uhmmm, hello. Was I the one that brought the car to the dealership? No. Did I pick and choose which tow truck company that was responsible for bringing my car there? No. They inform my fiancé that it was our responsibility to contact the tow truck company and figure out where my key was. Imagine hearing all this info while you’re at work. I was livid. Not only should that have been the responsibility of the service department, but they were completely unprofessional about the entire situation. As instructed, my fiancé calls the tow truck company (Larry’s Wrecker Service) and the driver states “I left the key outside the service department because they didn’t have an overnight drop box for keys”. What? Essentially, anybody at any given point could have leisurely walked onto the car lot, stumbled upon my key and drove away with my car. After receiving the info, my fiancé calls Audi South Orlando informs them of what the tow truck driver said and within 30 minutes find my car key. Fast-forward to later that day – a service rep (Jessica) calls me and states that my car battery malfunctioned and they would be replacing it free of charge. She then went on to state that my car model (A3) tend to have those issues around 25k miles (would have been nice to receive a letter just as they did when my suction pump was recalled). Two days later, I received another call from Jessica who informed me that my car was ready for pick up. I arrived that Saturday morning to pick up my car and informed the service department rep of the issues I had. He apologized, went over the proper paperwork with me and stated that everything had been checked/serviced, the suction pump and battery were replaced. I then signed the proper documentation and then got into my car to finally relieve myself from that headache. Before I could make it off of the car lot, I realize that my USB charger for my phone was no longer in the car where I left it and my oil change had not been completed (dash illuminates informing driver of oil change every time you enter and exit the car). My fiancé recommended that I inform the sales department, but by that time I was done dealing with that place and decided to call it a day. I am in Winter Haven and because South Orlando Audi is closest to me, that is my referred location, but after dealing with them first hand I will make the hour and 20 min drive to Crowne Audi in Clearwater to avoid dealing with the shenanigans in Orlando. All in all, Audi roadside/Enterprise (car rental) were super helpful and professional. Once again, the duration for my car to be serviced was within a timely manner, but everything in between was a nightmare. I will never get my car service at South Orlando Audi again. More