Audi Stratham - Service Center

Audi Stratham New Hampshire - Bad Experience w/Service Dept The service department @ Audi Stratham needs a lot of work. They are not a customer oriented shop and make no effort to stand by their customer when The service department @ Audi Stratham needs a lot of work. They are not a customer oriented shop and make no effort to stand by their customer when property has been damaged while in their care. I've had both a set of Audi OEM and after market wheels damaged by them. While it's unclear whether the service or recon department is to blame (they each pointed fingers at the other), Audi Stratham didn't want to help. They finally agreed to pay to have the after market wheels repaired only because one of their service representatives was a witness to the before and after condition. Because I did not have a witness from their shop to confirm the before condition of the OEMs, they refused to repair them or help in anyway. The OEMs had been in their winter storage facility for about 5 months. When they were put back on the car for Spring, they were filthy; they had been stored without cleaning them first. I asked they clean them before leaving, which they agreed to do. After waiting over an hour...they returned the car and all looked ok until about 24 hours later when the shiny product they coated the wheels with dried and you could see permanent water spots on each now completely lack luster wheel. The finish had been eaten away and spots left due to the incorrect use of acid during cleaning. I had this verified by a wheel specialist and revisited the situation with Audi Stratham. They said it was not their fault, insisted it was their recon shop and refused to get involved. I did meet with the recon manager. He was extremely nice and while he did not agree this was his shop's fault, he offered to try and resolve the situation by repainting the wheels himself at no cost to me. After talking to Audi Customer Service, who also refused to get involved, I verified that if I had them painted by an unauthorized source it would devalue the vehicle for trade-in and eliminate the chances for the car to be re-cpo'd. Needless to say I did not go this route and had them professionally repaired at my own expense. More

Just great! Best dealership and service around. Great people, great service at a decent price. I have owned BMW's, Jeeps, and trucks and this is the best by far Best dealership and service around. Great people, great service at a decent price. I have owned BMW's, Jeeps, and trucks and this is the best by far More

Fuel pump problem after warranty just ended. Matt in service was able to get the problem covered under the warranty and they gave us a great loaner car and the whole experience was w just ended. Matt in service was able to get the problem covered under the warranty and they gave us a great loaner car and the whole experience was wonderful More

I have had my Audi for a year and a half and have had it in for mostly maintenance service. It has always been easy to get an appointment and the work is always done quickly. in for mostly maintenance service. It has always been easy to get an appointment and the work is always done quickly. More

Great and timely service. Would definitely recommend them. I dropped my car off and it was ready early and all services were performed as explained. them. I dropped my car off and it was ready early and all services were performed as explained. More

I purchased my Audi certified used from Audi of Nashua. Because I live in Portsmouth, Audi of Stratham is the closest dealer to me. I was experiencing some issues with my car and brought it into Audi of St Because I live in Portsmouth, Audi of Stratham is the closest dealer to me. I was experiencing some issues with my car and brought it into Audi of Stratham. They refused to work on my car and told me to "take it back to the dealer I bought it from". Basically, because I didn't buy from them, they refused to work on my car. You would think that an employee owned company would take any business they can get. It's not like Audi of America wouldn't have paid them for the repair as it was covered under warranty. POOR customer service. Take your business elsewhere. More

My wife purchased a new Audi A4 in August of 2010 from Audi Stratham. A few weeks after the purchase there were wheel balancing issues. It took the service department at Audi Stratham 3 times to address t Audi Stratham. A few weeks after the purchase there were wheel balancing issues. It took the service department at Audi Stratham 3 times to address the issue. Which was very frustrating. You would think they could have corrected this with one visit. This past May she had Audi Stratham do a Stasis upgrade on the car as they are a Stasis dealer. The cost was about $7500 with the installation. Since the car was worked on by there service department there has been nothing but problems. The car has been back 5 times to Audi Stratham for them to fix things. This includes parts falling off the car on the highway because the service department failed to properly tighten bolts on the car. In addition to these problems while the car was there for them to fix these issues the service department damaged the body of the car on one of their lifts. Needless to say after all these problems we will no longer be doing business with them. As they have failed to address the issues and we had to bring the car elsewhere. I would not bring your car there to have any service done on it. More

I recently took my car in for a state inspection and then later for issue with the ride of the car and some other minor issues after delivery from another dealership. The service people, especially Patrick, later for issue with the ride of the car and some other minor issues after delivery from another dealership. The service people, especially Patrick, are very friendly and listened to my list of this and that. The day I took the car to get it inspected they'd run out of stickers and were genuinely bothered by and sorry about this. They went out of their way on my next visit later that week by comp'ing the non-warranty work involved in making my car ride better. I hadn't even requested this or complained. They just did it. They earned my business right then and there. I think the measure of a business is how they react to a mistake. Everyone makes mistakes, forgets to order more stickers, whatever - we are all human. It's what you do about it that's the measure of customer service. Not to mention, the car does ride better which was the whole point. They also gave me a ride to and from the dealership on a day where my daughter was sick so my wife could not give me a ride. The driver, Nick, was really friendly and answered all my questions about the 2.0T engine, various accessories, etc. He didn't seem put out in the least bit by having to drive me 15 min to and from the dealership. My only nit with Stratham Audi is their reception and waiting area. It's very small, usually crowded and the seats are not comfortable. They are stylish, sure but they have no backs. They also don't have any power outlets so that someone can plug in their laptop and work while waiting. It's a small place and not really conducive to working while you wait. You're better off taking them up on their shuttle or loaner service vs. waiting in the dealership. My first experience with Stratham Audi was excellent and I will be going back there for my Audi service. More