Audi Wilsonville - Service Center

Perfect first service appointment! Easy to schedule, check in, get loaner, and pick up when ready. Exceptional communication too. Thanks Chris Brzezinski! Will definitely return when r Easy to schedule, check in, get loaner, and pick up when ready. Exceptional communication too. Thanks Chris Brzezinski! Will definitely return when ready for my next Audi. More

Corrupt as you can imagine maybe even more. Horrifying experience. They refused to give me commonly available information on my car and somehow my profile was never reconnected after an accide Horrifying experience. They refused to give me commonly available information on my car and somehow my profile was never reconnected after an accident. Now my Vin number is missing from the Audi online check. More

Vehicle was fixed correctly first time, Brian was more than helpful and updated me all the way up until the vehicle was delivered back to me. Thank you Brian! than helpful and updated me all the way up until the vehicle was delivered back to me. Thank you Brian! More

I dropped off my car in the morning to have it worked on. Specifically asked for it not to have its "courtesy" car wash. I am an auto detailing enthusiast. The car has been paint corrected, ceramic coated an Specifically asked for it not to have its "courtesy" car wash. I am an auto detailing enthusiast. The car has been paint corrected, ceramic coated and etc. From my dashcam footage it appeared that the car went through a "car wash machine". When I called and asked for my service advisor, he said it was "washed by hand". In addition, the car was left on the lot around 10 am, I called him around noon for an update, he ended up calling me back around 4pm. So the car has been sitting there since 10am... This is why I dislike going to dealerships. stellar experience and thanks for teaching me the new way to "handwash" you car. More

Grest services thank you for the excellent service and being understanding and friendly. Very clean and organized facility. Covid precautions are all in place. Thanks being understanding and friendly. Very clean and organized facility. Covid precautions are all in place. Thanks More

For the second year in a row my car was not “detailed” after my annual service. When I came to pick up my car it was clean on the outside and dirty on the inside. I went to Brain to get it cleaned, waitin after my annual service. When I came to pick up my car it was clean on the outside and dirty on the inside. I went to Brain to get it cleaned, waiting 15-20 minutes while they cleaned my car and when I drove away the back seat was still dirty. The sides of the door were not cleaned out and the entire back seat needed to be vacuumed and wiped down. It’s the details that matter. Audi Wilsonville does not seem to care. More

If I could give Zero stars, I would.I took in my Audi If I could give Zero stars, I would. I took in my Audi A4 for lower pressure oil alert on July 28, 2020. After 2 months of getting the run around f If I could give Zero stars, I would. I took in my Audi A4 for lower pressure oil alert on July 28, 2020. After 2 months of getting the run around from Chris Laport and paying over 1k out of pocket on “it could be this or that” I finally got my car fixed and picked it up Oct 1st 2020. Before that happened, though, Audi tried scam me into trading in my 2016 A4 68k miles car for 6k by Chris Laport, and then I was told by the sales rep that she could actually give me 13 k for it. Meanwhile I had certified preowned warranty to fix the low-pressure alert and then when I called Chris to let him know about the warranty and to schedule a time to bring my vehicle in, he told me not to bring in my car and hang up the phone. It took 2 attempts of having Audi customer service reach out to them, and me calling the manager to finally get a response about the warranty. 2 weeks later, manager Kampmann finally returns my call and apologizes on dropping the ball on this one. By this time, I could have taken my car to any other dealership to get it fixed, but I chose to stick with them and continued to give them my business. A couple of days later, instead of hearing from the manager, I am being contact by Chris Laport, the gentleman that refused to return my calls or find out more about the warranty, letting me know my car is ready for pick up. I called the manager to tell him that Chris Laport is the last person I wanted to hear from. I wanted to talk with the manager about what transpired the last two months, and about getting a refund as well as what training he is going to provide to staff so that this does not happen again. But instead, manager was upset that I was frustrated about being contacted by Chris Laport. He told me he had to jump through hoops to get my car fixed. The manager wanted a pat on the back for finally doing his job. He laughed at me when I told him I deserved an apology from his service guy and also that this would not have happened if I was a male customer. The icing on the cake for me was when the manager made sure to have Chris Laport do the checkout for when I finally picked up my car and did I get an apology, nope. Never returning to this place again. Definitely going to take my business elsewhere. Quite frankly, don’t trust that they actually fixed my car, so I am going to trade it in. More

Service Center - Did Not Meet My Expectations I recently has an oil change at Wilsonville Audi on my Q5 and was told it would cost an additional $30 dollars to reset the electronic oil change remi I recently has an oil change at Wilsonville Audi on my Q5 and was told it would cost an additional $30 dollars to reset the electronic oil change reminder. This should be included in the price instead of trying to itemize their services. They did a great job washing and cleaning the car but I would have preferred getting an oil change that includes doing the job for one price. Be very careful when getting your car serviced at Wilsonville Audi and challenge them for the exact service and costs. More

Turn Around and Run To Somewhere Else Too many things to list and this could literally be a short story. Major engine work done at 54k miles. Timing chain goes out at 90k and caused $6000 Too many things to list and this could literally be a short story. Major engine work done at 54k miles. Timing chain goes out at 90k and caused $6000 worth of damage. Audi only covers the cost of timing chain but only 25% of damage the timing chain causes. Why? I was told by two separate customer service agents named Rachel and Emily that it’s against the law and the judge who signed the CLASS ACTION SUIT WON’T LET US. I call back to ask for copy of suit and name of judge and was told I didn’t hear what I heard and was transferred to an alternate number. What the heck?! I didn’t hear what I heard?! I told her to check the calls as they are recorded and she said, “only some are recorded.” Oh, and in order to get the timing chain covered (which cost $2000) I had to have the Honda dealership on Wilsonville get ahold of the previous owner for records cause Audi would not do it. Yet both dealerships has the same info! The service manager who sat comfortably in his office can bugger off in my opinion. I do feel bad for Brian who I dealt with mostly cause he has to be the mouth piece for a heartless and all about the bottom line dealership and company. Now I’m off to pay $3500+ for something that should be covered. The fact is this...Audi Wilsonville did major engine work on this car at 54k miles. Then 35k miles later something goes wrong and they only cover part of it because they have to due to a class action lawsuit. And there’s records that prove the car was well maintained during that 35k miles. Only another dealership went above and beyond to get those records cause Audi would not. And if you question any of these allegations feel free to ask me for paperwork and phone records to prove it. More

Always taken care of! I would love to take the time to give thanks to Jacob (Jake) who always takes wonderful care of me and my car when I need to come in for a car service I would love to take the time to give thanks to Jacob (Jake) who always takes wonderful care of me and my car when I need to come in for a car service. He is professional and respectful and I couldn’t ask for anything more from him! I would highly recommend wilsonville Audi! More