Audi Wilsonville - Service Center

First service, oil change and code updates Overall experience was excellent, Brian Spears explained all necessary work required. I appreciate the team for getting us in and out in a timely ma Overall experience was excellent, Brian Spears explained all necessary work required. I appreciate the team for getting us in and out in a timely manner. More

Factory Open Campaign Service Call I received the mailer notifying me that my car needed a factory update. Audi Wilsonville was able to schedule me quickly, told me the service would be I received the mailer notifying me that my car needed a factory update. Audi Wilsonville was able to schedule me quickly, told me the service would be completed in about an hour (90 minutes with the complimentary wash), so I decided to just wait on site. I was on my way in just over an hour with the scheduled update, new car fob batteries and a clean car! Very pleased with the service and responsiveness of the staff. More

Generally good visit with 1 hiccup Overall the visit to Wilsonville Audi was fine, as usual. Service advisers were friendly & responsive and the work was completed satisfactorily. How Overall the visit to Wilsonville Audi was fine, as usual. Service advisers were friendly & responsive and the work was completed satisfactorily. However, one thing that frequently occurs and annoys me is that the technician did not leave my controls in the position that they were when I dropped the car off. Specifically, the light switch, which I always leave on AUTO, was in the OFF position (again). This caused me to drive for several blocks later that evening with my lights off until another driver flashed his lights at me. This was a dangerous situation. I have complained about this before on previous visits. More

Well done Appreciate your team fitting us in on short notice. Brian was great and very helpful in getting our needs handled quickly and efficiently, thank you! Appreciate your team fitting us in on short notice. Brian was great and very helpful in getting our needs handled quickly and efficiently, thank you! More

Professional and friendly service. A continuation of the pleasure of Audi ownership. The service department maintains the high standards (quality, timeliness, courtesy) I have come to A continuation of the pleasure of Audi ownership. The service department maintains the high standards (quality, timeliness, courtesy) I have come to expect from Audi. More

Service dept was great; sales terrible. As usual service was top notch. Not so for sales. I asked for a price for my car and it was so low it was delivered by service dept rep, not in person As usual service was top notch. Not so for sales. I asked for a price for my car and it was so low it was delivered by service dept rep, not in person, not on paper, no discussion. If you are currently overstocked, etc and not buying say so. Deliver bad news in person. I am selling my excellent condition low mileage car to buy a truck so could not trade in for an Audi. Rate this experience as zero for this sales assoc. More

Unusual circumstances I just bought my 3rd Q-5 and 6th Audi last Wednesday from Josh Jeffrey. I had had it a few days and the tire blew out! Obviously, I had a defective ti I just bought my 3rd Q-5 and 6th Audi last Wednesday from Josh Jeffrey. I had had it a few days and the tire blew out! Obviously, I had a defective tire. When I got to the dealership Edward said I was more than likely going to have to buy a tire and get re-reimbursed from the manufacturer. That really irritated me but I knew I would re-coop the money. When Edward called to say my car was ready he said they had paid for the tire being I was a loyal customer. I thought that was very nice of him to go to bat for me and Wilsonville Audi is lucky to have him. I will always buy my Audi's here for sure. More

Safety Recall I appreciated the thoughtful care I received when I brought my Audi Q5 in for a safety recall. The service writer noted that I was within a five hundr I appreciated the thoughtful care I received when I brought my Audi Q5 in for a safety recall. The service writer noted that I was within a five hundred miles of a scheduled service, so she suggested that they could do the scheduled service now and save me having to return for it in a couple of weeks. I greatly appreciate that thoughtfulness o n their part! More

Audi auto recalls (two) The service by Dee Sanchez was outstanding! She was prepared and knowledgeable when she greeted me and checked in my Audi Q5 for servicing. She also The service by Dee Sanchez was outstanding! She was prepared and knowledgeable when she greeted me and checked in my Audi Q5 for servicing. She also provided me with a loaner vehicle. More

Helpful, timely and accommodating I have had nothing but a great experience at Audi Wilsonville. Rod is probably one of the most responsive and helpful customer service representative I have had nothing but a great experience at Audi Wilsonville. Rod is probably one of the most responsive and helpful customer service representatives I have worked with, keep it up! More