Audi of Nashua

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wayne Smiley

My Review of Audi of Nashua:
I orignally went into the showroom with the intention of just looking at an A5 since we have 3 Audis in our family. I was very impressed with the manner in which the salesman answered my questions, made driving the cars easy and fun, allowed time for discussion rather than pressure sales. We were also fortunate enough to deal with the General Manager, who helped locate exactly the car that I wanted.

This is a great dealership and I would and have recommended it to our friends and business associates.

Eva Bleich

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather Templehof, Kathleen Hutchinson

My Review of Audi of Nashua:
I had a very positive experience working with Audi of Nashua. I was working with them from halfway across the country on a particular car they had in stock. They were very upfront and forthcoming with everything, and there were no surprises when I arrived to pick up the car. They were gracious enough to pick me up at the airport, then spent a lot of time with me showing me how to use my new car before I left, and got me a great deal on the financing. In short, I couldn't be happier.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Derek Couture

My Review of Audi of Nashua:
While it was still under warrantee Audi of Nashua diagnosed a serious problem with the transmission of my 2005 Audi A6. They were able to secure a replacement transmission from Germany and installed it, along with a new radiator. It’s been running well ever since. They also provided a loaner vehicle for the weeks it took to obtain the new transmission.

The above is, itself, enough to justify this entry. However, I wanted to single out Derek Couture. From the original service event through several subsequent ones, Mr. Couture was courteous and competent, and provided an extraordinarily high level of customer service. Further, Mr. Couture and your dealership really extended themselves to accommodate my schedule and to compensate for the long repair time.

I would not hesitate to recommend this dealership and its Service Department to other customers.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Derek Couture

My Review of Audi of Nashua:
While it was still under warrantee Audi of Nashua diagnosed a serious problem with the transmission of my 2005 Audi A6. They were able to secure a replacement transmission from Germany and installed it, along with a new radiator. It’s been running well ever since. They also provided a loaner vehicle for the weeks it took to obtain the new transmission.

The above is, itself, enough to justify this entry. However, I wanted to single out Derek Couture. From the original service event through several subsequent ones, Mr. Couture was courteous and competent, and provided an extraordinarily high level of customer service. Further, Mr. Couture and your dealership really extended themselves to accommodate my schedule and to compensate for the long repair time.

I would not hesitate to recommend this dealership and its Service Department to other customers.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather Templehof & Jamie Leflem

My Review of Audi of Nashua:
I was very happy with the service at Audi Nashua. Everyone was friendly and the negotiations were very straight forward. Once we agreed on a price everything was easy. I was hoping the car was going to be delivered one day earlier oh well...I was happy when I finally got it. The car is great! Thank you, Maureen

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather Templehof, Mike Rindo, Kelly Mellim

My Review of Audi of Nashua:
The experience at Nashua Audi was fantastic. My initial contact was via e-mail from Edmunds.com. Heather was very repsonsive to my needs and blew the competition away. She was willing to answer my questions and work with me via e-mail and the phone. Other Audi dealers that responded were not as willing and kept insisting I needed to come in to talk details. That was not convenient for me. Once Heather knew what I wanted, the staff went out of their way to find the exact car I wanted, gave me an excellent price, and had the car at the dealr insode of a week. Once we arrived at the dealer, the paperwork with kelly went very fast and we were only there an hour or two. The car was prepped and ready to go when we arrived.

I hope every future car buying experinece is as good as it was at Nashua Audi.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather, Kelley and Shane

My Review of Audi of Nashua:
Finding a 2009 Audi S5 was a very tough process. The car is rare, and finding your color combination is very difficult. After searching within 500 miles of my, home I found ONE car to my exact specification and it was at Audi of Nashua. From the moment I called, I felt their professional service and attentiveness to respond to my needs. The salesperson that I dealt with was named Heather and treated me like I was already sitting next to her, even though I was 300 miles away.

Between her expertise on the car, Kelley's ability to find me the lowest interest rates possible and Shane's willingness to drive the car to Providence Airport (An hour and forty-five minutes away), I flew to pick up the car and had my "dream" S5 in my home 4 days later.

It was a great experience, and I recommend this dealer to everyone. My S5 and I will live happily ever after!

Thank you all!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Taillon, Wayne Smiley, Kelly Melim

My Review of Audi of Nashua:
My girlfriend and I found an Audi we liked on cars.com from this dealership. From the moment we walked in the door the experience was professional but pleasant and relaxing.

Wayne, our salesman was friendly and helpful and even urged us to take a drive even though we were in the midst of a snowstorm. I appreciated that kind of confidence in their product. Wayne was obviously very knowledgeable about the product and took time to go over all the features of the car.

After we settled on the car we worked with Chris Taillon the sales manager to negotiate our trades and finalize the sale. Again, in a situation that is typically stressful Chris was friendly and low key which made the process easy. We had to wait a couple days to pick up the car and in the meantime Chris was very responsive to the (numerous) emails I sent him.

We picked up the car and ran through the financing paperwork with Kelly. She was fast and efficient and clearly knew her job. At this point all anyone wants to do is sign on the dotted line and go for a drive. Thankfully Kelly was prepared and got us in and out in no time.

After a final quick overview of the car from Wayne we were on our way with a full tank of gas and freshly washed car. Based on what I've experienced in the sales dept I'm looking forward to working with the service dept - I have to assume they are equally as impressive. I'll definitely be back to Audi of Nashua for future purchases and I'd happily recommend them to my friends.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service writers, service manager

My Review of Audi of Nashua:
I've owned several vehicles through this dealership. I find the sales and service atmosphere to be consistantly professional and the sales and service staff to be knowledgeable, friendly and empathetic to my situation.

I've referred the P/A of Nashua to my friends for both sales and service and the feedback to me personally has always been positive.

One sometimes winces at the costs of the parts, but that's Audi and would be true at any dealer. Although these folks have seened more than fare with what's covered under warranty and what's not.

I've owned Acura's/BMW's/Caddilacs and two Audi's. My current A-6 (4.2L) is the finest car I've ever owned.

dave Nesbitt

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather Templehof

My Review of Audi of Nashua:
Saw ad for 2007 Audi S6 on Autotrader.com. Called the dealership and was greeted on the telephone by Heather Templehof, the dealer's Director of Business Development. Notwithstanding the fact that Heather is not a sales(wo)man, I proceeded to put Heather through her paces: asking her to e-mail me photos, compile and send me maintenance records, sending her out to take and e-mail more photos, and discussing (not haggling) over price of the vehicle. All this was done while I was in Maryland and Heather was enjoying the tropical savannah that is Nashua, New Hampshire in February.

Heather very accurately represented the condition of the vehicle, the maintenence and sales history of the vehicle, and otherwise answered every other question I had about the vehicle in a very clear, forthright manner. All aspects of the deal were handled remotely, including the dealership's ability to secure very impressive (read low) financing for me. I was prepared to buy the vehicle sight unseen, but made the trip up North when a trial settled. Heather arranged for someone to meet me at Logan Airport and drive me 45 minutes to the dealership. Once there, I quickly and easily confirmed EVERYTHING Heather had told me, took the car for a brief test drive, signed the financing paperwork and was on the road back to Maryland within 45 minutes of arriving at the dealership.

Heather and Audi of Nashua will cause you to completely re-evaluate your impression of the car buying experience. No games. No slight of hand. No tactics (well hardly any and being a lawyer, they were not going to work on me anyway). Just a straight forward, very pleasant car buying experience with a very hard working, conscientious, and responsible person. Heather made the flight up to Bahston and the wicked fast (New England term) 466 mile trip home in the S6 well worth it. Actually, she had nothing to do with the great fun driving home, but since this review is all about her, just go with it.

Overall, the car is a 10; the buying experience was a 10; and Heather is definitely a 10, at the very least, as relates to her integrity and professionalism.

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