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Audi of Smithtown

Saint James, NY

3.8
295 Reviews

578 Middle Country Road

Saint James, NY

11780

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Showing 295 reviews

September 28, 2021

Incredible service and attention to details. Rich DeAngelo was excellent, professional and precise. Excellent service! More

by HDTavak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard DeAngelo
Oct 06, 2021 -

Audi of Smithtown responded

Thank you for sharing your 5-star experience with us. I am very happy to hear that Rich was able to provide such wonderful assistance during your most recent visit.

September 28, 2021

Great team! Highly recommend to anyone looking for an Audi! Will be back again for sure! Rich is an excellent leader! More

by Lorelei.martin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Albertelli, Richard DeAngelo, Sulaiman Khan
Oct 06, 2021 -

Audi of Smithtown responded

Thank you Lorelei for the kind words and 5-star review, we truly appreciate it!

September 24, 2021

Everyone in the dealership was very friendly. Our salesman Nestor colon was amazing very friendly and helpful. More

by mkebro1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor Colon, Robert Rofrano, Sulaiman Khan
Sep 24, 2021 -

mkebro1973 responded

Thank you to everyone at Audi of Smithtown especially our salesman Nestor colon for the great car buying experience.

August 12, 2021

DO NOT come here if your car is out of warranty. They’ll make sure to make your car bad and make you pay big bucks to fix it. One of the most dishonest, negligent, irresponsible and mal-practicing dealers o More

by Long tran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maurice, Anthony Palmieri, Steven La Gala
Aug 25, 2021 -

Audi of Smithtown responded

Thank you for taking the time to provide detailed feedback on your most recent service visit. Your feedback is taken very seriously and I am disappointed to hear that you did not receive a 5-star experience while working with us. We always want every interaction to leave a lasting and positive impression and we are disappointed to hear that this wasn't the case. I do hope that you will give us another opportunity to restore your confidence in us and allow us to provide you, your friends, and family with a 5-Star Audi of Smithtown experience.

August 04, 2021

I would like to thank Renee for her time and help me I would like to thank Renee for her time and help me choose my new Audi Q3.I had a very good time with Renee. More

by Monia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Albertelli
Aug 10, 2021 -

Audi of Smithtown responded

Thank you Monia for taking the time to share your 5-star experience. I am pleased to hear that Renee was able to provide such excellent assistance during your recent visit. Enjoy your Q3 and please let us know if you have any questions.

July 16, 2021

Steve was a big help today, he was able to get our A3 in for an emergency tire repair, utilized our tire/wheel warranty. Thanks! More

by DrPGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven La Gala
Jul 29, 2021 -

Audi of Smithtown responded

Thank you for taking the time to share your recent service experience with us. Having an emergency with your vehicle can be very frustrating and I am pleased to hear that our team was able to get your vehicle in and repaired in an easy/efficient manner and have you safely back out on the road.

July 16, 2021

Was shopping for and Audi recently heard from the sales manager after my visit explained some concerns and of course he went silent, "send us rating of all 10s" but when I explain why he isn't getting that More

by pete
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Maurice Braver
July 14, 2021

The service department is basically a scam operation, I brought in a car that I bought there, all the safety system warning came on at the same time one morning, the service department said I had a mismat More

by pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Rofrano, Steven La Gala, Christopher Guy
Jul 14, 2021 -

Audi of Smithtown responded

Thank you Pete for taking the time to provide a review. At Audi of Smithtown, it is our mission to make every guest feel welcome and provide them with a 5-star experience and I am disappointed to hear that was not the case with your most recent service visit. It could seem strange that a tire could cause the multiple warnings you were receiving however, that is the most likely culprit in this case. One of the tires was mismatched and much newer than the other three and that has the potential to throw off the ABS where it thinks one tire is spinning at a different rate leading to the warning indicators coming on. Once the ABS/Traction Control warning is rectified, we can see if this clears up the warnings and continue to diagnose any other indicator that remains. I do hope that this clears up your concerns with this matter but please feel free to contact us at (631) 979-6400 at anytime at and ask to speak with our Service Manager if you have further questions. Thank you.

Jul 14, 2021 -

pete responded

The response is like a bad joke, The tire is cause a headlight sensor malfunction, that's your theory, and you put that in writing, based on your years of automotive repair experience. BEWARE the thought of that guy touching your car with a wrench is terrifying!

Jul 14, 2021 -

Audi of Smithtown responded

Pete, please reach out to our Service Manager at your earliest convenience at (631) 979-6400 so he may further discuss your concerns with you. Once the ABS/Traction warning is taken care of, our team can continue to run diagnostics and determine the root cause of the additional indicator lights.

Jul 14, 2021 -

pete responded

The joke continues, buy a full set of tires every time you get a flat or all you electronics turn off? or perhaps I can sand down the replacement tire so it matches the other three? AGAIN BEWARE DONT LET THAT GUY NEAR YOUR CAR WITH TOOLS!

June 15, 2021

n/a excellent work and the washed the car as well. good job. i like to always come to smithtown location is close to me and clean plus the employees are friendly More

by muradtalal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven La Gala
Jun 22, 2021 -

Audi of Smithtown responded

Thank you for taking the time to share your 5-star experience, it is greatly appreciated!

June 14, 2021

Steve was excellent. Great communication for the get-go, friendly and prompt service. Definitely made the whole experience very smooth. Happy with the A+ service. More

by VVV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven La Gala
Jun 22, 2021 -

Audi of Smithtown responded

Thank you for the kind words and 5-star review, they are greatly appreciated!

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