Auffenberg Kia

PRESURED SO MUCH INTO BUYING A CAR my boyfriend and I went to look at cars today and today we stopped at out first stop which was Auffenburg KIA in O'Fallon IL. We have never been quest my boyfriend and I went to look at cars today and today we stopped at out first stop which was Auffenburg KIA in O'Fallon IL. We have never been questioned and pressured to into buying a car ever in our lives. Seriously terrible. We were just looking around and they started doing paper work and wanted us to buy the car that day. We said NO numerous times and all they did was pressure us. The finance manger came and talked to us and he stated they didn't sell 1 car today so he wanted out business. After we told him that we were just looking around today, he got up from his chair and said "well I don't want to waste your time" AWFUL CUSTOMER SERVICE. More

DO NOT BELIEVE THEIR ONLINE PRICING!!! Dealt with sales team online. I was quoted 13,880 by this person. Since I had to deal with a different salesman when I came to purchase the car, I w Dealt with sales team online. I was quoted 13,880 by this person. Since I had to deal with a different salesman when I came to purchase the car, I wanted confirmation in writing that 13,880 was the price agreed on. Come to find out ( the morning of my appointment), this is not the price I would have paid if I kept my appointment, I would have had to pay 1995.00 more! My husband was also purchasing a car and he got higher "document" fees than I did. Shady business. Get your prices in writing. Online price is not the online price you get! False advertising and they admit that they they know this. Salesman told me that other customers have complained about it as well, yet it still stays the same. More

Would not honor online quote. Saw a Kia Forte online for my son advertised at $13,680. Submitted an email for a "special quote" that came back exactly the same price. Still a fanta Saw a Kia Forte online for my son advertised at $13,680. Submitted an email for a "special quote" that came back exactly the same price. Still a fantastic price so went in to check it out. Son liked it, we decided to look into purchasing it and was told the quote I was given did not include $2,000 in dealer installed options, which was some sort of clearcoat and a tire repair kit since these cars don't come with a spare tire(?). Showed the salesman my quote and he came back with the invoice showing me the car cost them $18,000 something. So they advertise an $18,000 car for $13,680? And then put $2000 more in cheapo unnecessary options? I showed him that MY QUOTE started at the same $18k, reduced by a $3k dealer discount and a $2k Kia rebate. Still they would not honor the quote I had received repeatedly stating the disclaimer at the bottom says dealer installed options may add to the price. Deceiving, misleading, bait and switch sales practices. No thanks! More

Excellent Customer Service Jason Redmond was one of the salesmen that helped us during our purchase of our new KIA Optima SLX. He provided outstanding customer service and was Jason Redmond was one of the salesmen that helped us during our purchase of our new KIA Optima SLX. He provided outstanding customer service and was very flexible with our particular situation. His knowledge and positive attitude are just a few of his attributes that will keep us going back to the dealership in the future. Thanks again Jason for your help in getting us in our new KIA! More

Wow!!! What great customer service Today was an awesome day, after havung some terrible customer service with other dealerships. I went to Kia in O'Fallon Illinois and was blown away by Today was an awesome day, after havung some terrible customer service with other dealerships. I went to Kia in O'Fallon Illinois and was blown away by Alex and Rob and everyone that helped with my transaction They were great and i was very appreciative. Thanks everyone. .. I walked away with a great deal and will definitely tell my friends and family of my experience. More

New Car Purchase We have purchased two new Kia's from Jeremy Higgins, and will purchase our next new Kia from him. Jeremy is very FAST, at getting things done. He know We have purchased two new Kia's from Jeremy Higgins, and will purchase our next new Kia from him. Jeremy is very FAST, at getting things done. He knows what we want and need in a vehicle and can lead us in the right direction. He is very friendly and polite. Great person to work with. Love the O'Fallon Kia dealership. More

great experience! I had an excellent experience at Auffenberg Kia. Jeremy Higgins was so pleasant to work with, and made buying a new car a breeze. I encourage anyone l I had an excellent experience at Auffenberg Kia. Jeremy Higgins was so pleasant to work with, and made buying a new car a breeze. I encourage anyone looking for a new car to check out Auffenberg Kia. I absolutely love my new Kia Soul! More

Great experience We had a really good experience at auffenberg! Everyone was friendly and helpful. We were able to get the vehicle we wanted at a reasonable price. Sa We had a really good experience at auffenberg! Everyone was friendly and helpful. We were able to get the vehicle we wanted at a reasonable price. Sales associate was very knowledgeable and helped meet all our needs. We will definitely go back. More

Our Experience Jeremy was very professional as well as friendly.. The visit was long but very productive.. We purchased a 2013 Chrysler van.. He showed us the new K Jeremy was very professional as well as friendly.. The visit was long but very productive.. We purchased a 2013 Chrysler van.. He showed us the new Kias as well as used to our liking.. We would choose this dealership again.. Everyone in the office was friendly and ready to help in any manner.. Thank You for a pleasant experience.. More

Cory was the best! Best experience I've had in purchasing a new car (which I do frequently) He was very friendly and easy to talk to. I actually had fun there during everything. He made sure I lef purchasing a new car (which I do frequently) He was very friendly and easy to talk to. I actually had fun there during everything. He made sure I left happy and with a smile. Definitely will recommend this place and Cory without a doubt! Love my new Sorento and if I ever decide on a new car again I'm headed to OFallon, which is an hour from my house, but worth the drive :) More