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Austin INFINITI - Service Center
Austin, TX
533 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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533 Reviews of Austin INFINITI - Service Center
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January 24, 2020
Another Great Experience For the last 20 years I have depended on Austin Infiniti and my service rep, Monte Reger, to handle all aspects of caring for my multiple Infiniti's t For the last 20 years I have depended on Austin Infiniti and my service rep, Monte Reger, to handle all aspects of caring for my multiple Infiniti's that I've purchased over this span of time. The primary reasons that I've chosen Infiniti is for the comfort and utility of each vehicle. Monte Reger has been a key component in providing all of my vehicles the best of care in an extremely timely, professional and caring manner. Monte always makes me feel like I'm his only customer. He's always accessible and is highly responsive to my calls, texts and emails. The entire crew in the Service Department are exceptional. They help each other's customers out. It's a true Team Effort! I can't say enough wonderful things about every experience I've had at Austin Infiniti. Thanks so much for taking such excellent care of all of my vehicles. More
by MaineGuy
Employees Worked With
Monte Reger
January 05, 2020
Went in for an oil change . No hassle ...no trying to sell me other things. Nice waiting area ! Texted from tech when they started and finished my car. Excellent service! sell me other things. Nice waiting area ! Texted from tech when they started and finished my car. Excellent service! More
by DebbieG
Employees Worked With
Monte Reger
December 30, 2019
Bobby Davis is the excellence of execution. It is so awesome to have an incredible team working on my vehicle from start to finish they exceeded every expectation at every turn. Technician was It is so awesome to have an incredible team working on my vehicle from start to finish they exceeded every expectation at every turn. Technician was so complete in explanation of every detail of what he was doing with my vehicle. Service advisor Bobby Davis should be a corporate trainer somewhere on how to exceed expectations of the customer.. More
by servcenterprez@aol.com
Employees Worked With
technician needs to be acknowledged for excellence, Bobby Davis
December 27, 2019
My service contact was wonderful and had everything ready for me when I mismanaged my time and forgot an appointment. Fabulous! I’m so happy we get to go there! for me when I mismanaged my time and forgot an appointment. Fabulous! I’m so happy we get to go there! More
by Jo
Employees Worked With
Latoya Valdez
December 25, 2019
Very Happy with staff and service Very happy with staff and service.Very happy with staff and service.Very happy with staff and service.Very happy with staff and service. Ha Very happy with staff and service.Very happy with staff and service.Very happy with staff and service.Very happy with staff and service. Ha More
by dkylar
Employees Worked With
Nicholas Lefebvre, PJ Garcia
December 10, 2019
Excellent service I was pulling out of my driveway when the tire warning light came on and I saw that one of my tires was 6 psi lower than the other three. I knew that I was pulling out of my driveway when the tire warning light came on and I saw that one of my tires was 6 psi lower than the other three. I knew that wasn't good, so I went straight to the dealership knowing that I did not have an appointment, but hoping they could get me in. My service adviser, Latoya, was able to get me in quickly. Turns out, there was a nail in my tire. They also fixed a recall while I was there. I had purchased the tire protection plan when I leased my car, so there was no charge for my repairs as everything was covered under the protection plan and warranty. I enjoyed a nice latte and pastry, and watched ESPN while I waited. I was in and out in under 2 hours, which I thought was great since I did not have a pre-scheduled appointment. Everyone there is so helpful and professional. I highly recommend this dealership and service department. I'm on my 2nd Infiniti and I'm a customer for life. More
by KATHYPRIDE
Employees Worked With
Latoya Valdez
December 05, 2019
Always good service I've always had a good experience with the Austin Infiniti service department. Briana is great and keeps me up to date on the progress of my repair. I've always had a good experience with the Austin Infiniti service department. Briana is great and keeps me up to date on the progress of my repair. More
by Larry
Employees Worked With
Briana Sherrill
December 04, 2019
Oil change and water leak Bobby was very knowledgeable and immediately suggested the leak around door might actually be from a plugged sun roof drain. He was correct. Bobby sta Bobby was very knowledgeable and immediately suggested the leak around door might actually be from a plugged sun roof drain. He was correct. Bobby stayed in touch and worked with me as I dealt with a possible insurance claim. Overall I am very impressed and happy with service at Austin Infiniti, More
by monee53
Employees Worked With
Bobby Davis, Latoya Valdez
December 04, 2019
This dealership has a competent and honest service department that I think is the best in Austin. I’ve had my Infiniti cars serviced here for 23 years. department that I think is the best in Austin. I’ve had my Infiniti cars serviced here for 23 years. More
by Louis123
Employees Worked With
Chris Hamm, Nicholas Lefebvre, Monte Reger
