Austin INFINITI - Service Center

Excellent service- They were very attentive to my mechanical needs during the week of Thanksgiving. I had to have my truck towed from Temple to Austin due to grinding noise and I did not want to ris mechanical needs during the week of Thanksgiving. I had to have my truck towed from Temple to Austin due to grinding noise and I did not want to risk further damage. As would any customer I was very concerned about the expense of the service needed. Mr. Monte informed me about an auto repair finance program that would allow me to finance the remaining balance after warranty. Mr. Monte recommended that the front brakes be replaced during this service. Needless to say I am grateful for the service rendered and information provided. I drove away from the Austin dealership with peace of mind. More

This was an efficient and timely service visit. The service agent, Latoya Valdez is always helpful and pleasant. She reminded me of benefits I had forgotten about. The service completed as expected. service agent, Latoya Valdez is always helpful and pleasant. She reminded me of benefits I had forgotten about. The service completed as expected. More

Love this dealership’s service dept ...everyone is so nice and helpful. Called earlier in week to schedule service and talked with Dave Henricks...he wasn’t going to be there Saturday when i brought it i nice and helpful. Called earlier in week to schedule service and talked with Dave Henricks...he wasn’t going to be there Saturday when i brought it in but left it with Latoya...she was waiting for me when i got there and was very courteous! More

I took my car to this dealership for service for the first time last week, the customer service I received was great! Nick was very helpful...Thank you! first time last week, the customer service I received was great! Nick was very helpful...Thank you! More

Totally satisfied Took advantage of their "no appointment needed" service. Went in for my 35,000 mile service, had a nice iced coffee in their lounge and waited for my Took advantage of their "no appointment needed" service. Went in for my 35,000 mile service, had a nice iced coffee in their lounge and waited for my car to be serviced. Excellent job! More

excellent customer care service! the experience from the beginning is exceptional! all work needed is completely explained beforehand and every step to accommodate you is great! the experience from the beginning is exceptional! all work needed is completely explained beforehand and every step to accommodate you is great! chris hamm kept me posted on the service time and expected delivery time so that really helps when out in a "very" nice loaner vehicle! More

Excellent professionalism and service! Latoya was excellent with her professionalism and service. She kept me informed with the process and there was not pressure to replace a tire that ma Latoya was excellent with her professionalism and service. She kept me informed with the process and there was not pressure to replace a tire that may need replacement because of a nail puncture that can not be repaired. Also, she replaced my battery under my warranty which shows she was looking out for me as a customer. Overall, good experience! Also, love that my car was washed and cleaned on the inside! More

Outstanding service Contacted my service rep, Monte Reger regarding a heating issue. Prompt, professional, courteous response from Monte. Repairs took place as requested. Contacted my service rep, Monte Reger regarding a heating issue. Prompt, professional, courteous response from Monte. Repairs took place as requested. Highly efficient process from initial contact, dropping off vehicle, jumping in a loaner vehicle, on my way. Returning of vehicle was just as efficient. More

Satisfied Customer Went in for service engine soon light, found out it was part of the catalytic converter which is a $2700 repair, just so happened to be covered under Went in for service engine soon light, found out it was part of the catalytic converter which is a $2700 repair, just so happened to be covered under warranty and I didn’t have to pay for anything! I am so satisfied with my service representative Chris Hamm for taking care of my vehicle! More