Austin INFINITI - Service Center

Great Service! I was getting ready to go out of town when I had a problem with my gas cap opening up when I went to get gas. I took my Infinity QX50 to Austin Infini I was getting ready to go out of town when I had a problem with my gas cap opening up when I went to get gas. I took my Infinity QX50 to Austin Infinity the next morning and Dave Hendricks took me in with no appointment and for my car fixed in time to get to my destination as planned. Thanks Dave, you're the Best! More

Waiting area I miss the cookies in the waiting area. The pastries are too heavy in the afternoon. Thank you for great customer service, Monte. You are the best. I miss the cookies in the waiting area. The pastries are too heavy in the afternoon. Thank you for great customer service, Monte. You are the best. More

20,000 mile service. From the initial call to make the appointment, the communications and responsiveness was great. I got a call the night before the service to let me From the initial call to make the appointment, the communications and responsiveness was great. I got a call the night before the service to let me know no loaners were available and give me the option of rescheduling. I chose to go in and the care I got form Chris was superb. Good communication - and I liked the video form the tech. Since it was my first time there - the only negative is the confusing signage to direct me to the service check-in. Right off Burnet Road it sends you through the garage and into the back of the check in and in a lane parallel to the normal check in. More

Service Customer service friendliness respectful and knowledgeable staff. The work is always completed timely. They always give you a report reviews the repor Customer service friendliness respectful and knowledgeable staff. The work is always completed timely. They always give you a report reviews the report and provide estimates for any additional issues found and get your approval. More

Tire Replacements Everyone was nice and friendly. The wait time for them to replace all four tires was a little longer than I expected, but overall the experience was r Everyone was nice and friendly. The wait time for them to replace all four tires was a little longer than I expected, but overall the experience was really good. More

Great Service Through, no pressure, informative, courteous, outstanding service. Briana was amazing and kept me informed throughout the entire service. They were Through, no pressure, informative, courteous, outstanding service. Briana was amazing and kept me informed throughout the entire service. They were quick and I even got to work on time. More

Service Above and Beyond Having been a Mercedes-Benz driver for years, I was a bit reticent about what service I could expect from Infiniti. I was aware it was a good brand, b Having been a Mercedes-Benz driver for years, I was a bit reticent about what service I could expect from Infiniti. I was aware it was a good brand, but Mercedes is known for having professional service departments. Frankly, I have found Infinity of Austin to be on equal footing. Professional, courteous, spotless, and accurate. And it's not my first visit for routine service. I highly recommend these guys. You'll be hard pressed to find a better customer service agent than Chris Hamm. More

Chris Hamm is great! Getting my oil change and regular maintenance on my car with achris is like visiting family. He always gets me in and out and does it with smile. Getting my oil change and regular maintenance on my car with achris is like visiting family. He always gets me in and out and does it with smile. More