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Austin INFINITI - Service Center
Austin, TX
533 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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533 Reviews of Austin INFINITI - Service Center
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July 18, 2019
Making a dreaded chore as simple as can be! I hate making that awful hour long trip to the dealership to change oil. The pick up and drop off service is a life changer! I hate making that awful hour long trip to the dealership to change oil. The pick up and drop off service is a life changer! More
by Infiniticm
Employees Worked With
Dave Henricks
July 12, 2019
"Great Service, great service advisor " Awesome Experience Bobby Davis always have a smile on his face and he always exceeds my expectations. I trust him because when you can go to get your Awesome Experience Bobby Davis always have a smile on his face and he always exceeds my expectations. I trust him because when you can go to get your vehicle service and can trust your service advisor that says a lot and mean a lot. Great service. More
by GoodHelp
Employees Worked With
Bobby Davis, Dave Henricks
July 11, 2019
always exceeds my expectations This service center is the best in Austin. I have dealt with several different service centers including the Lexus and Cadillac service centers over t This service center is the best in Austin. I have dealt with several different service centers including the Lexus and Cadillac service centers over the last several years and I can affirm that Austin Infiniti is the best. In my experience your employee Bobby Davis is responsible for my very positive feelings more than anyone else. He always makes sure I am satisfied before returning my car to me. More
by Clemmons
Employees Worked With
Mark Bailey, Bobby Davis
July 03, 2019
Good Experience Very good experience as always. Work was done quickly. Staff was friendly and helpful and accommodating. Nice facilities. Nick the service guy is alwa Very good experience as always. Work was done quickly. Staff was friendly and helpful and accommodating. Nice facilities. Nick the service guy is always terrific. More
by Jbell
Employees Worked With
Nicholas Lefebvre
June 14, 2019
Air Conditioner Repair Dealer (Bobby Davis) went “above and beyond” to get the repair covered by warranty. Quick service. Highly professional. This is why we buy Infiniti Dealer (Bobby Davis) went “above and beyond” to get the repair covered by warranty. Quick service. Highly professional. This is why we buy Infiniti’s from Austin Infiniti. More
by Rcb
Employees Worked With
Bobby Davis
May 30, 2019
needed a new starter Starter wasn't working. Fast and great service. Loaner car available, which was nice. Only gripe is that I wish you had more loaners and service ti Starter wasn't working. Fast and great service. Loaner car available, which was nice. Only gripe is that I wish you had more loaners and service times available. My husband drives a Lexus and they ALWAYS have loaners available even for oil changes. More
by mmreeves
Employees Worked With
Chris Hamm
May 30, 2019
Professional and courteous service Dave is professional and courteous which made him very easy to work with. There was some moonroof noise concern and he sent the tech with me on a driv Dave is professional and courteous which made him very easy to work with. There was some moonroof noise concern and he sent the tech with me on a drive to make sure we captured the problem. From there, he captured all my information and make sure I know how to reach him if there are any questions via email, phone, and/or text. The loaner car was pulled up ready to go when I was done. Thank you for making my service stop a smooth one and helped me fix the noise issue. More
by RK
Employees Worked With
Dave Henricks
May 27, 2019
High Tech way to great Customer Service! Infinity has found a very efficient use of technology for automotive service. It starts with old-fashioned personal interaction to clearly communicate Infinity has found a very efficient use of technology for automotive service. It starts with old-fashioned personal interaction to clearly communicate your service request and then a text message pops up on your cellphone with radio button "accept"/"decline" for every issue found by technicians. Click, authorize and in "no time" the work is done. You can even pay for the service remotely before you pick up your car,.... just great use of technology in the digital world! Great customer satisfaction! More
by Webfilter
Employees Worked With
Monte Reger, Lily Lindsey
May 27, 2019
Great service as usual Nick is always great to work with. He's serviced my Q70 since I purchased it and also serviced my QX4 umpteen years ago. The Infiniti crew are alway Nick is always great to work with. He's serviced my Q70 since I purchased it and also serviced my QX4 umpteen years ago. The Infiniti crew are always on their game and so courteous and helpful. As soon as you hit the service area, you are greeted and cared for. Nick goes above and beyond to help and is good at educating people who don't know much about cars (that's me!). I am please to be a loyal customer with Nick and Austin Infiniti! More
by Chris - John 3:16
Employees Worked With
Nicholas Lefebvre
May 26, 2019
Another great service experience at Austin Infinity I took my QX60 in for regular 5000 mile service without an appointment, knowing other items likely needed to taken care of based on results of my prev I took my QX60 in for regular 5000 mile service without an appointment, knowing other items likely needed to taken care of based on results of my previous multipoint inspection. Sure enough I needed new rear brakes, tire alignment after rebalancing two tires showing inconsistent wear, and in Cain air filter. My service advisor Bobby is awesome. Once he informed me the additional services were recommended I approved them. Then he volunteered a loaner car so I wasn’t stuck waiting most of my Saturday in the dealership. He had a beautiful black QX80 for me to use the rest of the day which allowed me to run errands I needed to take care of. Services were completed on time and in the estimated price range. Thank you Austin Infiniti and Bobby! More
by Austin Infiniti Fan
Employees Worked With
Bobby Davis
