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Austin INFINITI - Service Center

Austin, TX

4.9
533 Reviews

533 Reviews of Austin INFINITI - Service Center

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May 23, 2023

Excellent service department! We have had the same service advisor for years and he is a big reason why we keep using this dealership over one that is closer to us! More

by donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
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May 30, 2023 -

Austin INFINITI responded

Donna, thank you for coming to see Dave for all these years! He is awesome and it makes us proud to see that he has always provided a first-class experience. We appreciate your support and look forward to serving you again in the future. Thank you for making the drive out to see us! :) - The Team at Austin INFINITI

May 22, 2023

I'm extremely disappointed any auto technician that looked at my vehicle. The service provided was well Under the expectation That I have a awesome infiniti, I would like a full refund for the amount t More

by knowledge4lyfe42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
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May 23, 2023 -

Austin INFINITI responded

Hi there, and thank you for taking the time to share your feedback with us. Our team works diligently to provide superb services to each client, so it's disheartening to see this is the impression you were left with. This is certainly not the kind of experience our service team is trained to provide, and I would appreciate the opportunity to speak with you more and see what I may do to rectify this issue. At your leisure, please contact me directly at Joshua.Sandoval@austininfiniti.com and I will be happy to help. Thank you again and I look forward to speaking with you soon. - Josh Sandoval, Service Manager

April 21, 2023

My experience at Austin Infinity service was a breath of fresh air. I purchased my son’s pre-owned 2015 Q50 from another dealership and it needed some minor repairs. Jon Simmons was direct, honest and did More

by MJ Graeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Simmons
Report | Print
Apr 24, 2023 -

Austin INFINITI responded

Thank you for supporting what we do here, MJ! It was our pleasure to assist you and we will be sure to pass your kind sentiments on to Jon. We hope your son is loving his Q50 and we hope to have the opportunity to serve you again in the future! Thanks again and take care. :) - The Team at Austin INFINITI

April 01, 2023

I cannot speak on dealership as I have not needed to buy or lease a vehicle. I have only dealt with service. I am totally satisfied with each service advisor I have dealt with. They are very professional. More

by jaf20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monte Reger, Lily Lindsey, Jon Simmons
Report | Print
Apr 03, 2023 -

Austin INFINITI responded

Jaf20, we're so glad to see this review! Thank you for allowing us to assist with your vehicle's servicing needs. We're grateful to have you as our client, and we'll always have your back for whatever you need! :) - The Team at Austin INFINITI

March 30, 2023

Very polite and clean work. Great waiting area and coffee bar. I was overall very pleased. Thank you More

by weinbach
Recommend Dealer
Yes
Employees Worked With
Tony Anthony, Bobby Davis, Rey Aldaz-Flores
Report | Print
Apr 03, 2023 -

Austin INFINITI responded

Weinbach, thank you for the compliments! It is always our goal to deliver exceptional experiences like this to our valued clients. We appreciate your kind words and look forward to the next time you make it our way! :) - The Team at Austin INFINITI

March 24, 2023

They completed my work early. Kept me abreast of all the work being done and as always have exceptional customer service. Great Job Steven! More

by QX50 Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Deckert
Report | Print
Mar 30, 2023 -

Austin INFINITI responded

Thank you so much for the review! It's great to see that Steven provided a great experience from start to finish. While we appreciate the stars, our team strives to provide 5-star worthy experiences to every client, so I am eager to learn what we could have done better during your visit. When you have a moment, I invite you to contact me directly at Timothy.Shook@cagaustin.com so I may gain some additional feedback from you. Thanks again and I look forward to your email! :) - Timothy Shook, COO

March 22, 2023

Awesome service. Everyone is helpful, friendly and professional. Repair was timely. I was kept abreast of the status. More

by ros.overby
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monte Reger
Report | Print
Mar 22, 2023 -

Austin INFINITI responded

Ros, your support means everything to us! Thank you for taking a moment to provide these kind words. We are happy to know you enjoyed everything we have to offer, and we hope to see you again in the future. Take care! :) - The Team at Austin INFINITI

March 16, 2023

I LOVE the service we get at and plan to continue doing business at Austin Infiniti...EVERYONE we have workied with has been AMAZING, from sales to service. L Malcolm More

by Linden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven D and Hockey coach (nickname for other amazing service guy) are great
Report | Print
Mar 21, 2023 -

Austin INFINITI responded

Linden, it's great to see that you have always had a phenomenal experience with us! Thanks a million for giving us the opportunity to exceed your expectations. We're lucky to have you as our client and we look forward to your next visit! :) - The Team at Austin INFINITI

March 09, 2023

My car was at Infiniti Austin from the 7th through mid-day the 27th. The overdue inspection was not performed, they lied and charged for it. I wasted 1 hour time at registration office and could have More

by Semlermonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Henricks
Report | Print
Mar 10, 2023 -

Austin INFINITI responded

Monica, it is disappointing to see this review. According to our records, we did issue a refund for the services that you ended up not receiving. We're sorry to hear that you experienced issues with your vehicle while you were driving, however, we can assure you that this was not the result of our team failing to detect a problem. Please know that our team is well-trained in repairing vehicles and we would certainly have informed you if something unusual was found during your appointment. Again, we're sorry to hear about this situation and completely understand your frustrations. If there is anything further you would like to discuss here, please do not hesitate to contact me directly at Cody.Penna@austininfiniti.com and I will be happy to help. Thank you and take care. - Cody Penna, Service Director

Mar 12, 2023 -

Semlermonica responded

Cody, the disappointment is due to the Infiniti service team. One of the specific reasons I brought the car in was for overheating issues. Infiniti Austins team said they drove it several times to reproduce the overheating. Infiniti didnt suggest anything to correct the issue, The inaccurate diagnosis caused damage. The problem blew up on the drive home AFTER I left the dealership. My car was damaged and inoperable with towing needs AFTER leaving Infiniti. I have emailed you 3 pictures of what was damaged, also call me back i left you a voicemail.

March 04, 2023

Terrible service departmen In Austin Texas . My safety was disregarded, my time wasted, and money charged for services not received. Their failed diagnosis caused extra problems Fix your issues. More

by Semlermonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Henricks
Report | Print
Mar 07, 2023 -

Austin INFINITI responded

Monica, it is disappointing to see this review. According to our records, we did issue a refund for the services that you ended up not receiving. We're sorry to hear that you experienced issues with your vehicle while you were driving, however, we can assure you that this was not the result of our team failing to detect a problem. Please know that our team is well-trained in repairing vehicles and we would certainly have informed you if something unusual was found during your appointment. Again, we're sorry to hear about this situation and completely understand your frustrations. If there is anything further you would like to discuss here, please do not hesitate to contact me directly at Cody.Penna@austininfiniti.com and I will be happy to help. Thank you and take care. - Cody Penna, Service Director

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