Austin Subaru - Service Center

Ariel was my advisor during a recent visit to drop off my Outback as the occupant detector sensor was going off in the passenger seat--even though there wasn't a passenger or any heavy objects on the seat. A Outback as the occupant detector sensor was going off in the passenger seat--even though there wasn't a passenger or any heavy objects on the seat. Ariel was super approachable, knowledgeable and set great standards and expectations around the turnaround time. The technician, Justin was able to resolve the issue in a timely manner. I also appreciated the customer service desk with Teresa, and how effective/efficient they were in handling my rideshare to get to/from the dealership as loaners weren't available at the time. Very pleasant experience overall! More

Service Adviser Jacob Matthew, Service Manager Logan Ocel, & Ultra-Super Master-Mechanic Billy Meyers are SPECTACULAR. They worked the issues at hand relentlessly, while demonstrating the professionali Ocel, & Ultra-Super Master-Mechanic Billy Meyers are SPECTACULAR. They worked the issues at hand relentlessly, while demonstrating the professionalism of the Austin Subaru dealership crew. More

I bought a new Outback in 2022, when I needed the long hauling capacity. I loved the car, especially its responsive acceleration. In 2025 I no longer needed the longer Outback, and traded it for a Cross hauling capacity. I loved the car, especially its responsive acceleration. In 2025 I no longer needed the longer Outback, and traded it for a Crosstrek. I have been happy with all my dealings at Austin Subaru. They are friendly and accommodating, and easy to work with. They even provided a free Lyft ride home and back during my last service visit. I highly recommend them. More

Zach and the mechanics did a great job. Oil change and tire rotation. The video provided is great. Fast, friendly, and efficient. I was in and out within an hour. Thank you! Oil change and tire rotation. The video provided is great. Fast, friendly, and efficient. I was in and out within an hour. Thank you! More

I have yet to have anything less than an exceptional experience at Austin Subaru. I brought my mom with me for my most recent appointment so we could do some shopping after. They got my service complete experience at Austin Subaru. I brought my mom with me for my most recent appointment so we could do some shopping after. They got my service completed in half the quoted time and we enjoyed coffee and a chat while we waited. I love the dealership almost as much as I love my Outback. More

Dealership is great. Scott Davis was a wonderful advisor and answered all my questions. Dealership performed a significant amount of work on time, in one day. Scott Davis was a wonderful advisor and answered all my questions. Dealership performed a significant amount of work on time, in one day. More

Austin Subaru is by far the best auto experience. Ever since I bought my Outback from them in 2019, I've received the most straight-forward and reliable service for the past 70K miles. I trust them c Ever since I bought my Outback from them in 2019, I've received the most straight-forward and reliable service for the past 70K miles. I trust them completely. More

I purchased my car here and I get my car serviced here. They are amazing. Great customer service!! Drop off and pick up is fast and easy. When my car is getting serviced, they text with updates.and send a They are amazing. Great customer service!! Drop off and pick up is fast and easy. When my car is getting serviced, they text with updates.and send a video showing everything that looks good and sometimes if something needs attention or service, they send a video showing why. That for me, everything! More

Austin Subaru is one of the busiest dealerships in the nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as y nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as your car is serviced is in real time. I have bought 2 Subaru’s from this dealership. The service is stellar in all departments. Customers are priority before all else. Vinny was my service rep, and CODY FROSTEX is amazing! He e is the glass contractor, and his customer service is impeccably stellar. Forget Allstate, you are in good hands with Austin Subaru! More