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Austin Subaru - Service Center

Austin, TX

5.0
679 Reviews

679 Reviews of Austin Subaru - Service Center

Sort by
May 06, 2022

Professional service people. In and out within 1 and half hours for oil change and tire rotation More

by Rgalbraith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Report | Print
May 09, 2022 -

Austin Subaru responded

Rgalbraith, it's great to see that our team delivered a flawless service experience in a timely manner! Thank you for being our client. :) - The Team at Austin Subaru

May 06, 2022

The people are outstanding, and the place is really comfortable. I really like Austin Subaru! More

by Virgil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriana Orozco
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May 09, 2022 -

Austin Subaru responded

Virgil, we feel so lucky to be your favorite! Thank you so much for the kind sentiments, and we can't wait to see you again in the future. :) - The Team at Austin Subaru

May 05, 2022

Joseph was extremely helpful and got my repaired done in a timely manner. All while being very kind! More

by thegreenerlight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza
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May 09, 2022 -

Austin Subaru responded

We are beaming with joy reading this stellar feedback for Joseph! We'll be sure to pass your kind sentiments along to him. Thanks a million for choosing us, and we'll see you next time! :) - The Team at Austin Subaru

May 04, 2022

My first time taking my new Subaru Outback in for scheduled maintenance. I was able to get in immediately, fair price, trusted service! Kevin Mandujano took care of me and took his time answering all More

by dovecote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Mandujano
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May 09, 2022 -

Austin Subaru responded

Dovecote, thank you for taking a moment to share some positive words for Kevin! He is so great at what he does, and we feel lucky to have him as part of the team. We are so happy that you are loving your Outback and we can't wait to see you again next time! :) - The Team at Austin Subaru

May 02, 2022

Always satisfied with service, attention, and comfort at Austin Subaru. Everyone from service greeter to barista to customer service rep is pleasant and efficient. More

by Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
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May 04, 2022 -

Austin Subaru responded

Thank you for the love and support for our team, Rae. We're so glad you enjoyed everything from the stellar client care to the complimentary coffee bar! We look forward to seeing you again next time. :) - The Team at Austin Subaru

April 28, 2022

I've always experienced great customer service at Austin Subaru. I enjoy working with my service supervisor Joseph Martinez. I respect and appreciate his advice. More

by lewser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Martinez
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Apr 28, 2022 -

Austin Subaru responded

Thank you for giving us such high marks! We are constantly hard at work to deliver the best possible experiences, so it makes us proud to see this review for Joseph. :) -The Team at Austin Subaru

April 25, 2022

My service advisor, Zach Danvers was awesome. He estimated my wait time down to the minute. The service was perfect. More

by mjszot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Danvers
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Apr 25, 2022 -

Austin Subaru responded

We're so happy to know that you were 100% satisfied with the services provided by Zach! He is awesome, and we feel so lucky to have him as part of the team. Thanks for sharing this positive feedback, we really appreciate it! :) - The Team at Austin Subaru

April 24, 2022

A model dealership. Everything from sales, service and customer service is terrific. Everyone is helpful. More

by frankfederer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adriana Orozco , Fouad Kassem, Masha Romanova
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Apr 25, 2022 -

Austin Subaru responded

Frank, thank you for your words of encouragement and support for our team! We are so grateful to have you as our client. :) - The Team at Austin Subaru

April 22, 2022

The waiting area was clean with plenty of access to electric plugs and there were charging stations that had compatible cords to iPhones and Androids. Everyone I encountered was very nice and willing t More

by mattjulie14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
Report | Print
Apr 25, 2022 -

Austin Subaru responded

Matt, thank you for taking the time to write this awesome review for our team! It's fantastic to know that our team really knocked it out of the park during your visit. Come see us again soon! :) - The Team at Austin Subaru

April 20, 2022

Everyone is super friendly and helpful. The only reason I didn’t give 5 stars is because of how long the services take. More

by valeamayaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez, Burak Baysu, Carmen Lee
Report | Print
Apr 20, 2022 -

Austin Subaru responded

Thank you for the supportive feedback! Our service team is trained to ensure that every vehicle is done to perfection before leaving our facility, and we apologize for any delays this caused. We really appreciate your patience, and we're happy to know that you were overall satisfied with your visit. If there is anything else we could have improved on, I'd love to know! Please contact me directly at Timothy.Shook@cagaustin.com and I will be happy to assist. Thank you again, and have a great day! :) - Timothy Shook, COO

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