Austin Subaru - Service Center

Deon was awesome! Knowledgeable, courteous and friendly. We had a nice chat about my teardrop trailer, as I’m traveling the country in it, and we were talking about traveling. I told him I was interested in We had a nice chat about my teardrop trailer, as I’m traveling the country in it, and we were talking about traveling. I told him I was interested in the Subaru Ambassador program and he gave me a number to call. The whole staff was nice. I’d recommend this dealership to anyone in the Austin area! More

As always personable, upfront and thoughtful. Coffee and snacks on point - shuttle service is awesome ! snacks on point - shuttle service is awesome ! More

Recalls were taken care of (Joseph) and reminders were helpful. Lobby is nice to wait in. helpful. Lobby is nice to wait in. More

Although Service Department was crazy busy Susan always makes you feel like you are the only one. Met and exceeded time constraints. Always grateful to have Eric, the Service Tech, work on my car because makes you feel like you are the only one. Met and exceeded time constraints. Always grateful to have Eric, the Service Tech, work on my car because I know only what needs to be done/fixed will be and it will be done right. More

I found Gabrielle to be Very helpful and efficient. I was surprised that the battery failed on a car with only 5500 miles, but was glad to get it replaced. surprised that the battery failed on a car with only 5500 miles, but was glad to get it replaced. More

They have the best waiting room, and the best service times. My husband loves the free coffee! times. My husband loves the free coffee! More

The experience was pleasant. The service writer kept me informed and gave me an accurate time frame when the work would be completed. informed and gave me an accurate time frame when the work would be completed. More

In co-operation with a wish on my part to perform an act of familial goodwill, in the resurrection, the restoration of a 2005 Subaru Forester, long neglected, first, D'undrae Harris, in the Austin Subaru Se of familial goodwill, in the resurrection, the restoration of a 2005 Subaru Forester, long neglected, first, D'undrae Harris, in the Austin Subaru Service Department, and, then, Briana Davis, in Sales, upon my urging, defying a reality likely apparent to them already, initially, merely seeming, perhaps, then, disappointment after disappointment, ineluctable, all hope mere vanity, with my admission of defeat, redemption. When D'undrae presented me with the exhaustive evaluation of his technician, pronouncing the above vehicle, in short, more costly to render wholly, safely operable, than it was worth, I began immediately to collaborate with Briana Harris, to locate a used vehicle, to salvage the folly of my wishful thinking. It was not the wrong place, certainly, but the wrong time. Used inventory, affordable to me without a loan, was merely delusion. To make matters worse, again, in the impulsiveness of my optimism, in the purchase of a ticket to Austin from my home, Las Cruces, New Mexico, I placed further constraints upon the resources of Austin Subaru, , expecting to find the ideal vehicle within a week. D'undrae, first, in his thoroughness, then Briana, in her valour, pursuing every avenue possible to secure the result I favoured, however fantastical, at last, submitting even to the necessity of a loan to explore new inventory, only to find it even slimmer than used, brought me to the stark conclusion that it was not to be. Bowing my defeasance, apologetically. Both D'undrae and Briana, though, despite and still, persevered with me to ease a bitter end. The lost cause, the 2005 Forester, and the costs therewith, towing and inspection, would be defrayed in the purchase of the vehicle by the dealership. From the very beginning, my first impression, flawless, with D'undrae Harris, through to the very end, that impression sustained in the compassion, the diligence, the intrepidity of Briana Harris, with management behind them, to be sure, Austin Subaru has so vastly exceeded all that I had anticipated, without hesitation, in the future, when conditions improve, yes, from my home in Las Cruces, my first impulse would be to purchase a new vehicle from this eminently laudable dealership. Service begins where exceptions end. To all at Austin Subaru, you not only saved the day, in so gently postponing my gratification in a Subaru new to me, you also restored my faith in your industry, and in humanity. More

Overall very nice with friendly staff. The service center is a bit confusing the first time, but with a bit of patience they will help you out. is a bit confusing the first time, but with a bit of patience they will help you out. More