Austin Subaru - Service Center

Always take care of my Subarus. I would not go anywhere else. They are getting better with every visit. I have been using them since they were a little 10 bay shop on the other side of town. else. They are getting better with every visit. I have been using them since they were a little 10 bay shop on the other side of town. More

This is our second Subaru from Austin Subaru. I continue to be completely pleased with Adam Crabb and his service team. Also Lucas Hanley sold us both our Ascent premier and our Outback touring XT. We have to be completely pleased with Adam Crabb and his service team. Also Lucas Hanley sold us both our Ascent premier and our Outback touring XT. We have never received more excellent care from an automotive dealership. More

Joseph Martinez is great! The service was fast and covered by warranty, also great! Austin Subaru excels at customer service, service and satisfaction...double good covered by warranty, also great! Austin Subaru excels at customer service, service and satisfaction...double good More

Great service experience. Took longer than expected, but was no issue due to the loaner vehicle. Only negative is that they seem to be very busy at all times, so always crowded at drop off/pick up. was no issue due to the loaner vehicle. Only negative is that they seem to be very busy at all times, so always crowded at drop off/pick up. More

Susan went out of her way to make our experience the best: she always got back to us to let us know every step of the progress that was made in a 60K mile service that required longer time, and explaine best: she always got back to us to let us know every step of the progress that was made in a 60K mile service that required longer time, and explained the maintenance and repair details. Her upbeat, yet professional demeaner helped made this a positive experience. It's so pleasant coming to this dealership with the comfortable waiting room and complementary beverages. I used the previous dealership and this one is so much better. More

Prompt service, friendly, informative. Told me a time the work would be completed and it was. Would recommend to anyone who is looking for a good dealer to service their Subaru. work would be completed and it was. Would recommend to anyone who is looking for a good dealer to service their Subaru. More

Extremely pleasant experience beginning to end. Service advisor was over the top friendly and helpful. Service and inspections performed were fast and very complete. Coffee bar wasn’t bad either. advisor was over the top friendly and helpful. Service and inspections performed were fast and very complete. Coffee bar wasn’t bad either. More

The check-in process was seamless and efficient; the communication from the advisor was clear and complete; the estimate for completion time was reasonable and the work was completed within that estima communication from the advisor was clear and complete; the estimate for completion time was reasonable and the work was completed within that estimate. THe prices were fair, the service advisor explained everything. More

Susan is the best. She responded to all of my texts even on her day off. She went above and beyond to make sure I was taken care of. I cannot say enough about the customer service at Subaru. It's why I b on her day off. She went above and beyond to make sure I was taken care of. I cannot say enough about the customer service at Subaru. It's why I bought this car and will always be a Subaru owner!! More