Austin Subaru - Service Center

They have excellent customer service and fast turn around, and are careful with customer vehicles. Also, they wear masks and social distance, so they do a good job all around. around, and are careful with customer vehicles. Also, they wear masks and social distance, so they do a good job all around. More

prompt courteous service provided by Will.My small problem was diagnosed and fixed in a timely manner Thank you.Looking forward to the next time which will be scheduled service problem was diagnosed and fixed in a timely manner Thank you.Looking forward to the next time which will be scheduled service More

It was bad news about the collapse of the catalytic converter, but good news that it was under a recall. However I was told that it did not cover the damage done to the clogging of the exhaust system, converter, but good news that it was under a recall. However I was told that it did not cover the damage done to the clogging of the exhaust system, but Will Heller suggested that I plead my case to Subaru of America and provided the phone #. I did along with some of the other issues I've had previously with my outback and the next day the company agreed to pay to repair the exhaust resulting in no charge for the repairs. I'm glad Will had the knowledge to help me get my Outback on the road again. More

Rosa was polite and courteous. She explained what my car would need soon. I will be happy to continue to have my service work done at Austin Subaru. would need soon. I will be happy to continue to have my service work done at Austin Subaru. More

It is actually a joy to bring my car in for service at Subaru of Austin. Susan Moulton was MORE than helpful, discovering for me that my car was still under warranty, saving me from unexpected expenses. T Subaru of Austin. Susan Moulton was MORE than helpful, discovering for me that my car was still under warranty, saving me from unexpected expenses. The service and the ambiance at the cafe, the Lyft ride to/from the dealership, and the kindness of the advisors makes bringing my car here feel like luxury. More

Very accommodating. Thanks. Gave me all my options and recommendations. Delivery was a pleasant surprise and especially appreciated during these shelter in place times. Thanks again. recommendations. Delivery was a pleasant surprise and especially appreciated during these shelter in place times. Thanks again. More

Great service as usual! Paul Nolte was professional and friendly as was everyone with whom I spoke. Great service department! Thanks Austin Subaru for being my dealership! friendly as was everyone with whom I spoke. Great service department! Thanks Austin Subaru for being my dealership! More

Felt safe in the environment— waiting area neat,sanitized. Vehicle labeled as sanitized as I was leaving. Updated on vehicles status regularly. Reasonable wait time. Coffee nice treat. Serv neat,sanitized. Vehicle labeled as sanitized as I was leaving. Updated on vehicles status regularly. Reasonable wait time. Coffee nice treat. Service representative went out of her way to address my questions about drivers side seat belt-compared with other new vehicles and even with older vehicles on lot. Showed me how to use certain features on my vehicle that I had questions about. More

Fantastic service as always from Austin Subaru. The service advisors are polite and always take great care of both me and my vehicles. Service is quick and efficient, and their multi point inspection i service advisors are polite and always take great care of both me and my vehicles. Service is quick and efficient, and their multi point inspection is thorough and gives me confidence that my vehicle is safe and secure on the road. More

You guys are so efficient, from the start Joseph gave me an ETA of how long the visit would be, & they were right on time, no surprises, great service... smelling the coffee drinks being made, made me wish an ETA of how long the visit would be, & they were right on time, no surprises, great service... smelling the coffee drinks being made, made me wish I was a coffee drinker... Also I liked how Subaru was on top of sanitizing the wait area.. Kinda wish some of the other people waiting were doing a better job of practicing Social Distancing. Good idea with the video summary of the 24K service. More