Austin Subaru - Service Center

Chris Sutton provided top notch customer service from dropping the car off to picking it up. We are very satisfied with the service and staff at our dealer. dropping the car off to picking it up. We are very satisfied with the service and staff at our dealer. More

Always a good experience visiting this place. Pleasant employees, professional, fast and high-quality service. Pleasant employees, professional, fast and high-quality service. More

I'm a first time client at Austin Subaru. I'm impressed on how all the Subaru personnel work together for the each customer. As I sit in the waiting room which by the way is equipped with sna I'm impressed on how all the Subaru personnel work together for the each customer. As I sit in the waiting room which by the way is equipped with snacks, coffee, espresso made to order, I notice all the interactions between the dealer associates and the customers. Each associate interacts with their customer by providing them with status on their vehicle. In my case Adriana was/is my contact and she provided me with most up to date information on my 21-point inspection and let me know when my vehicle was ready . Thank you, Adriana!! More

I always enjoy a visit to Austin Subaru – everyone is pleasant and professional and very helpful – and the cafe is a cool place to hang when needed. pleasant and professional and very helpful – and the cafe is a cool place to hang when needed. More

Excellent service, Kevin Mandujano kept me up to date concerning repair work and made sure car was finished in time for an appointment I had same afternoon. The customer lounge is upscale-- coffee/sodas concerning repair work and made sure car was finished in time for an appointment I had same afternoon. The customer lounge is upscale-- coffee/sodas, sparkling water, juice/snack food and comfortable seating. Was 105 degrees outside, and lounge was kept cool. Best car dealership I have ever dealt with. So good, in fact that although I have driven Rav4's for 27 years, I changed over to Subaru Forester due to dealership being much better. Customer care is not a buzz word there!! More

Highly Recommend! Joseph Mendoza was great to work with and really went above and beyond to get my vehicle serviced in a timely manner and ensure top quality. He also Joseph Mendoza was great to work with and really went above and beyond to get my vehicle serviced in a timely manner and ensure top quality. He also kept me well informed along the way about timing and any recommendations the technician suggested. It was a pleasure working with him and I would highly recommend him. More

Excellent work by Adam in service. He went above and beyond. I highly recommend Adam for your service needs He went above and beyond. I highly recommend Adam for your service needs More

I needed service done on my car here and I received excellent customer service. I felt like my needs were truly cared for and they made sure I had transportation to and from the dealership while I wait excellent customer service. I felt like my needs were truly cared for and they made sure I had transportation to and from the dealership while I waited for my car which was very important to me. I’m very grateful for their kindness and care. Would definitely recommend! More

A Majestic Dealership, We shipped our CrossTrek from Hawaii and needed to service our Lil Beast. From Service Check-In to the service manager Joseph Martinez, everyone provided absolutely beyond amazin Hawaii and needed to service our Lil Beast. From Service Check-In to the service manager Joseph Martinez, everyone provided absolutely beyond amazing Service, felt like royalty. The BEST CUSTOMER SERVICE ON THE PLANET! More

This was the first time I received a call from my service rep before my appointment to explain the details. My AC wasn’t cooling efficiently. Christian explained exactly what would happen and how much ti rep before my appointment to explain the details. My AC wasn’t cooling efficiently. Christian explained exactly what would happen and how much time would be needed. As the service was performed, he kept me updated, and the dealership was more than fair with the charges. Everything I requested was taken care of perfectly, even really efficient transportation to the dealership when my vehicle was kept overnight. The last dealership I dealt with was a total nightmare (not a Subaru dealership). I love my Crosstrek and am extremely happy with the service just completed. More