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Austin Subaru - Service Center
Austin, TX
679 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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679 Reviews of Austin Subaru - Service Center
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June 03, 2020
Service staff checked-in with me every half hour on my car’s status despite being extremely busy on June 2. The text connection option linked directly to my assigned advisor became another practical tool car’s status despite being extremely busy on June 2. The text connection option linked directly to my assigned advisor became another practical tool to communicate. More
by John
Employees Worked With
Paul Nolte
June 01, 2020
recall and service visit The person I dealt with was very efficient and helpful. They took care of the problems that needed to be resolved and also got some other work done a The person I dealt with was very efficient and helpful. They took care of the problems that needed to be resolved and also got some other work done also. More
by nolanb
Employees Worked With
Adam Crabb
June 01, 2020
Fixed the rattle So far the rattle which has been driving me nuts is GONE! That service trip was worth every penny!!!! I came in to replace my radiator and had seve So far the rattle which has been driving me nuts is GONE! That service trip was worth every penny!!!! I came in to replace my radiator and had several other issues fixed at the same time. Very happy. More
by Kwfricke
Employees Worked With
Joseph Martinez
May 30, 2020
Routine service but pleasant Thanks to Joe and Rosa - very nice experience. It was a routine 18,000 mile servicing, but considering the Covid crisis - everything seemed clean, su Thanks to Joe and Rosa - very nice experience. It was a routine 18,000 mile servicing, but considering the Covid crisis - everything seemed clean, supportive and calming. Thanks, More
by Snead45
Employees Worked With
Rosa - I believe is a lot person - who brought the car back to me., Joseph Martinez
May 26, 2020
Everyone was great! Very impressed with the level of protections and cleanliness for staff and customers, among the best I’ve seen. Staff was awesome. protections and cleanliness for staff and customers, among the best I’ve seen. Staff was awesome. More
by Emilyjkwin
Employees Worked With
Adam Crabb
May 24, 2020
WOW... Careful and SAFE, in and out efficiently! 2 year check up, 2 recalls I was lazy to schedule, complete check out, and many smiles you could see under the masks. This service is the reason I wil 2 year check up, 2 recalls I was lazy to schedule, complete check out, and many smiles you could see under the masks. This service is the reason I will never own another brand or buy from another store. More
by rogeram
Employees Worked With
Adam Crabb
May 22, 2020
Service Visit - Excellent! Very good service on my Ascent for scheduled maintenance and an AC issue. Will - with help from my sales consultant Steve Carter - did a great job ta Very good service on my Ascent for scheduled maintenance and an AC issue. Will - with help from my sales consultant Steve Carter - did a great job taking care of this visit. More
by Tom
Employees Worked With
Steve Carter, William Heller
May 17, 2020
Gold standard ! From the first phone call for my service to the turn around of my needs, everyone was what you dream of for a service experience ! From the first phone call for my service to the turn around of my needs, everyone was what you dream of for a service experience ! More
by mcdebby
Employees Worked With
D'undria
May 14, 2020
Satisfaction Always a good experience. Susan is a pleasure to work with. This is my second Subaru and trust this dealer to do all my repairs. Always a good experience. Susan is a pleasure to work with. This is my second Subaru and trust this dealer to do all my repairs. More
by annajbryan
Employees Worked With
Dont remember, Susan Moulton
May 14, 2020
Absolutely stellar! Susan is a gem, she goes above and beyond! She has been so helpful in the past, and this time we had sudden a/c failure (both compressor and condense Susan is a gem, she goes above and beyond! She has been so helpful in the past, and this time we had sudden a/c failure (both compressor and condenser) at under 30,000 miles, but we were about 8 months over the 3 year warranty. This is our first Subaru, and after years of having to beg and plead with other companies to fix things properly that failed while STILL IN WARRANTY, I didn't have much hope that the outcome would be any different this time, especially being out of warranty. Fully expecting to be told "sorry, you are over warranty timeframe" I was so pleasantly surprised to hear Susan say that this kind of thing shouldn't happen on such a low-mileage car, and that Subaru would make it right. No debating or having to argue may case - Susan & Subaru took care of it ASAP and have made my family a Subaru family for the long haul! It's one thing to have a mechanical failure, it happens, people and machines aren't perfect, but it's how it is dealt with that really shows true colors. Susan & Subaru know what it takes to keep customers happy and build loyalty. Thanks Susan! More
by Jake
Employees Worked With
Susan Moulton
