Austin Subaru - Service Center

Super smooth visit and was complete in well under the estimated time. Joseph was courteous and professional and I appreciate the nice waiting area. Thanks so much. estimated time. Joseph was courteous and professional and I appreciate the nice waiting area. Thanks so much. More

Recall and new key needed We came for a recall which was done easily on the airbags. We also came for a new key and did receive that, but no one told us we would not be gettin We came for a recall which was done easily on the airbags. We also came for a new key and did receive that, but no one told us we would not be getting a new key FOB also. That was disappointing. More

Anytime I come in for routine or scheduled service with Austin Subaru, I am always 100% satisfied and taken care of in a quick and reassuring way. Everyone is always incredibly friendly, the complimentary Austin Subaru, I am always 100% satisfied and taken care of in a quick and reassuring way. Everyone is always incredibly friendly, the complimentary coffee bar is excellent, and no matter how many people are waiting to get serviced, they turn us over quickly and wit wonderful customer service. More

Despite the volume of customers, we were checked in quickly and the work was done sooner than we expected. The visit was for the air bag recall. quickly and the work was done sooner than we expected. The visit was for the air bag recall. More

Honest Service I always receive terrific customer service from Will Heller and have full confidence in his knowledge and what parts and service my car needs (and doe I always receive terrific customer service from Will Heller and have full confidence in his knowledge and what parts and service my car needs (and doesn't need). He is not just a car service rep, but a specialist--extremely knowledgeable about cars, and a genuinely good person. He never rushes through an explanation and makes sure I understand everything. In short, he is TERRIFIC! Brandon Salensky, the person who followed up when my service was completed, was also great. He was very patient in answering thoroughly all of my questions. I trust coming to this location because I know they will not take advantage of me, and that means the world. More

Yay to puppies welcome in the waiting room, hooray for free coffee, comfortable reading chairs and FAST service! Nice amenities is much appreciated and makes service trips a breeze. free coffee, comfortable reading chairs and FAST service! Nice amenities is much appreciated and makes service trips a breeze. More

Superb customer service:-) Came in for appointment for oil change, tire rotation and 2 recalls. Abel Aguirre was awesome!! Had me in & out the door in a little over 2 hours. My Came in for appointment for oil change, tire rotation and 2 recalls. Abel Aguirre was awesome!! Had me in & out the door in a little over 2 hours. My 2017 Subaru was clean and well serviced! Very happy with Austin Subaru. Abel goes above and beyond with his customers. Very professional and personable:-) More

In & Out with no issues I'm impressed how well organized the Service department is, I was in for my 12K service, I even asked Joseph that the system s/w & radio s/w be chec I'm impressed how well organized the Service department is, I was in for my 12K service, I even asked Joseph that the system s/w & radio s/w be checked (since the radio at times wouldn't turn on), even with that I was still out under 30 minutes.. More

My service advisor was excellent! My Service Advisor, Susan, was excellent. She was kind, courteous, and she communicated exceptionally well. She made sure my vehicle service was done My Service Advisor, Susan, was excellent. She was kind, courteous, and she communicated exceptionally well. She made sure my vehicle service was done as quickly as possible. I felt like she was my advocate and that she cared about my comfort and convenience. She is amazing. More

Great service, great waiting area Free drinks from the coffee shop, and when the repair took longer than I had anticipated, they gave me a free Lyft voucher to run home. Overall can't Free drinks from the coffee shop, and when the repair took longer than I had anticipated, they gave me a free Lyft voucher to run home. Overall can't say enough good things about Austin Subaru's service department. More