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Austin Subaru - Service Center

Austin, TX

5.0
679 Reviews

679 Reviews of Austin Subaru - Service Center

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February 04, 2020

Love working with this outstanding group of service advisers. What a great staff. They stay in touch with customers during the service. Also on hand: mood-improving chocolate and caffeine. More

by Darroldk
Recommend Dealer
Yes
Employees Worked With
Abel Aguirre
Feb 04, 2020 -

Austin Subaru responded

It's our pleasure to have serviced you, Darrold! It makes our day to know that we exceeded your expectations and we're glad to hear that you enjoyed all that we have to offer. :) -The Team at Austin Subaru

February 03, 2020

Even still Okay, so you don't have a car wash and don't intend to invest in a portable unit. At the very least your service team should set lights, seats etc. ba More

by Julie Martenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parga
Feb 04, 2020 -

Austin Subaru responded

Julie, we appreciate you being our guest! We recognize that manufacturer recalls can be a pain but safety is always our number one priority and we do our very best to make the experience as seamless as possible. :) We're always on the lookout for ways to improve and appreciate the feedback. Thanks for being our guest and we look forward to seeing you next time. -The Team at Austin Subaru

February 01, 2020

David in the service department was very nice. He explained everything to me, no hassle. My car was only there for a short while and they even provided me with a free Lyft service, since no loaner ca More

by julia_vela
Recommend Dealer
Yes
Employees Worked With
David Parga
Feb 04, 2020 -

Austin Subaru responded

Julia, we want to say thank you for this top-notch review! We're thrilled to know that you had an excellent experience and were able to enjoy complimentary amenities like the Lyft service. :) We look forward to seeing you next time and wish you all the best. -The Team at Austin Subaru

January 29, 2020

Efficient Very efficient service all were very professional, Adam Crab was great are very helpful. You always know what is happening. Excellent lounge area. More

by johntessler
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Crabb
Jan 29, 2020 -

Austin Subaru responded

Talk about a great review! Glad you really enjoy things here, John. Be sure to let us know the next time we can assist and until then, take care. -The Team at Austin Subaru

January 26, 2020

Really Nice lady but I do resent having to put in words in order to put my review on. I work in customer service and our customer service customers simply choose a number and then go from there More

by Joe42
Recommend Dealer
Yes
Employees Worked With
Susan Moulton
Jan 29, 2020 -

Austin Subaru responded

Joe, thanks for your support! This website has a word requirement but it's outside of our control, unfortunately—we're always happy to receive a great review, no matter how long or short. :) See you next time! -The Team at Austin Subaru

January 26, 2020

Always a great experience- quick, accurate and very nice. Best dealership I have ever been to. Complimentary coffee or sodas with snacks is a great service. More

by drheath1
Recommend Dealer
Yes
Employees Worked With
Adam Crabb
Jan 29, 2020 -

Austin Subaru responded

Thanks so much for the kind words! We're lucky to be your favorite and thrilled the experiences have been nothing short of perfect. -The Team at Austin Subaru

January 23, 2020

Oil change We took advantage of the complimentary oil change. Joe Mendoza explained everything clearly and we are satisfied. The waiting area is a plus. Fill More

by gmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza
January 23, 2020

Very clean, neat, comfortable and friendly! A nice comfortable place to have your car serviced. Comfortable, spacious, quiet, clean and Wi-fi if needed. Nice Coffee Bar with a few snacks. More

by Always a SUBARU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abel Aguirre
January 22, 2020

Great service at a fair price. Great people in a great atmosphere. It's a pleasure to have to wait for a car at this dealership. Great amenities including sparkling water or coffee More

by C. Stephens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Schaefers
Jan 22, 2020 -

Austin Subaru responded

You are too kind! Thank you for the compliments and we look forward to serving you next time. -The Team at Austin Subaru

January 20, 2020

Had an appointment for scheduled maintenance. Courteous. Professional and on time. Place was packed but waiting area was comfortable. And of course great coffee while waiting. More

by JR
Recommend Dealer
Yes
Employees Worked With
Sean Schaefers
Jan 22, 2020 -

Austin Subaru responded

We are thankful you took the time to let us know about your experience! Having the support of our customers means the world to us and we look forward to serving you again next time. -The Team at Austin Subaru

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