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Austin Subaru - Service Center
Austin, TX
679 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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679 Reviews of Austin Subaru - Service Center
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December 15, 2019
Service performed while I waited I went in for a problem with window regulator, which was replaced. Dealer tech discovered worn suspension parts, which were also replaced. All work I went in for a problem with window regulator, which was replaced. Dealer tech discovered worn suspension parts, which were also replaced. All work done while I waited on a busy day. Covered by my extended warranty. More
by Ross
Employees Worked With
Charles Otte Jr.
December 15, 2019
welcoming service Amazing experience! Very fast, very professional! Excellent Service Department! Greets you while you're sitting in your car. Gives an estimate of the Amazing experience! Very fast, very professional! Excellent Service Department! Greets you while you're sitting in your car. Gives an estimate of the time of wait. The waiting room is convenient and spacious. More
by Ying Li
Employees Worked With
Rosa Gonzalez
December 11, 2019
Excellent Staff and Mechanics The Subaru staff had good communications from check-in, loaner car, actual service review and check out. The staff covered for each other even when The Subaru staff had good communications from check-in, loaner car, actual service review and check out. The staff covered for each other even when someone had the day off or could not answer the phone. The mechanics provided excellent records of their work and even test drove the car to ensure all work was done correctly. Every time I come in the service department has improved over the last time. Finally, the entire staff was always smiling and offering to assist. Terrific is the one word to describe this Subaru service department. More
by PC
Employees Worked With
Iaan handled the loaner car check out and check in. Assisted moving items between cars. , William Heller, Abel Aguirre
December 06, 2019
Everyone was very friendly and courteous. A nice experience. They were quick and efficient. Tbe food and drink bar was a nice touch. Thank you. experience. They were quick and efficient. Tbe food and drink bar was a nice touch. Thank you. More
by nanc12
Employees Worked With
William Heller
December 05, 2019
The waiting area is very nice, and it took just as long as they said for the car to be ready. I also had time to ask questions in the parts department while I was waiting. as they said for the car to be ready. I also had time to ask questions in the parts department while I was waiting. More
by Lauraleshikar
Employees Worked With
Sean Schaefers
December 05, 2019
2014 Subaru Forrester 60K Service Chuck Otte was extremely pleasant. He reviewed what tasks would be performed on my 2014 Subaru Forrester 60K service. He kept me up dated on other Chuck Otte was extremely pleasant. He reviewed what tasks would be performed on my 2014 Subaru Forrester 60K service. He kept me up dated on other recommendations before performing the repairs. More
by Mitzi
Employees Worked With
Charles Otte Jr.
November 23, 2019
A Happy Camper Another great service day at Austin Subaru. I got there early for my appointment, relaxed in the lounge with a latte and a snack while reading a book Another great service day at Austin Subaru. I got there early for my appointment, relaxed in the lounge with a latte and a snack while reading a book on my Kindle, and the service was completed on schedule with the estimate given me at the beginning. What's not to like? More
by Gordo
Employees Worked With
People behind the espresso bar were friendly, helpful, and polite., Adam Crabb
November 19, 2019
The best dealership ever . I have purchased many cars in the past 55 years and this is the best dealership all around that I have ever dealt with. I came on this occasion only I have purchased many cars in the past 55 years and this is the best dealership all around that I have ever dealt with. I came on this occasion only for service but bought a new Ascent as well. I was given a great deal on my purchase and trade-in. All staff were very professional. More
by my 3d subaru
Employees Worked With
Roger Matthews, Edwin Martinez
October 19, 2019
Pleasant experience Efficient, friendly customer oriented service. I would take all my cars here for service no matter the make. They make the high cost of repairs more Efficient, friendly customer oriented service. I would take all my cars here for service no matter the make. They make the high cost of repairs more palatable. More
by Oscar
Employees Worked With
Adam Crabb
October 17, 2019
great service My car needed a new transmission at 62,000 miles. Austin Subaru helped me get Subaru of America to pay for the new transmission. I cannot praise Wil My car needed a new transmission at 62,000 miles. Austin Subaru helped me get Subaru of America to pay for the new transmission. I cannot praise Will Heller enough for his help. More
by samitche
Employees Worked With
William Heller
