Austin Subaru - Service Center

Replace one year old Battery, plus routine maintenance Our Ascent Battery died in our home driveway in Pflugerville. I contacted the Roadside Service via app, but the app would not accept my home address. Our Ascent Battery died in our home driveway in Pflugerville. I contacted the Roadside Service via app, but the app would not accept my home address. I then reached out to your Service organization and they (Christian Perez) arranged a technician to visit our home to jump the battery (advised to arrive within 90 minutes - actual waiting time ~105 minutes, which was not an issue). Drove the vehicle immediately to the Austin Subaru Service Center, where the Battery was replaced, and other periodic maintenance functions were performed. Although concerned that the Battery only lasted one year, I was very satisfied with the overall experience once in the hands of the Service Adviser, Dundre Harris (not listed below). More

I luv Subaru of Austin These guys are great, Will usually handles our service needs but he was out and Abel was just as great. If not for the drive, I love taking my 2 Subar These guys are great, Will usually handles our service needs but he was out and Abel was just as great. If not for the drive, I love taking my 2 Subaru's in for service. The facility is great, people friendly and competent and usually done quicker than estimated. Keep it up y'all! More

Regular checku[, went well Brought my leased Legacy in to be checked out after about 10 months. Took a little longer than usual, but not terrible, about 1:15. Service associat Brought my leased Legacy in to be checked out after about 10 months. Took a little longer than usual, but not terrible, about 1:15. Service associate (Will) was on his game, spotted the rubber edging by the spoiler (gasket?) was loose, and told me to set up another visit when they could have a loaner available. Will do that shortly. My only request is for bagels or buttered rolls at the food counter! More

First Service The first service was due on my new Outback. I didn't know quite what to expect when I arrived. I drove in and immediately a gentleman in the servic The first service was due on my new Outback. I didn't know quite what to expect when I arrived. I drove in and immediately a gentleman in the service bay came up and asked me how he could help me. I explained that the car was due for its first service and that I had one other issue with the car. The front right wheel would rub when backing out to the left. I have the adventure package on my Outback. From there I was introduced to Christian who set everything up for me. Christian asked if I needed a ride back to work. I didn't know if this was something the dealership provided so I had made arrangements. After I left I got a text from Christian just to let me know if I had any questions he was there to assist. Once the car was serviced and the tire issue resolved I received another text that the car was ready. Christian was great and I appreciate his follow up. More

Just great service Getting your car serviced at the dealer may be more expensive, but it's more than made up for by the extras they provide: rides to and from pretty muc Getting your car serviced at the dealer may be more expensive, but it's more than made up for by the extras they provide: rides to and from pretty much anywhere; car wash vouchers; a comfortable place to work with food & drink while you wait. Plus all of the folks are so friendly & professional. More

Service Review Will Heller was super helpful! Informative, efficient, and friendly. Also, timely. I had the car back the same day! Very happy with service! Highly Re Will Heller was super helpful! Informative, efficient, and friendly. Also, timely. I had the car back the same day! Very happy with service! Highly Recommend! More

Great team! David was excellent as service representative and technician knew exactly how to fix problem. The use of Lyft as a shuttle service was an extra bonus. David was excellent as service representative and technician knew exactly how to fix problem. The use of Lyft as a shuttle service was an extra bonus. More

Of great help for a long time I thought your first car was a primered nissan Z? I'm glad to see you're doing well and using your customer service skills. I thought your first car was a primered nissan Z? I'm glad to see you're doing well and using your customer service skills. More

Great service I’ve not had great luck the few times I’ve taken my WRX to non-Subaru service options. Austin Subaru is very customer-focused and obviously they know I’ve not had great luck the few times I’ve taken my WRX to non-Subaru service options. Austin Subaru is very customer-focused and obviously they know what they are taking about. More

Fabulous...fast and efficient Abel had my car's 2 recalls taken care of as well as my regular service in under an hour...exceptional service and customer care! Abel had my car's 2 recalls taken care of as well as my regular service in under an hour...exceptional service and customer care! More