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Austin Subaru - Service Center
Austin, TX
679 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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679 Reviews of Austin Subaru - Service Center
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June 11, 2019
Excellent service as always Time for my 12K service. Easy appointment setup the day before via the web. I arrived a bit early, no problem. They set me up with a Lyft ride back to Time for my 12K service. Easy appointment setup the day before via the web. I arrived a bit early, no problem. They set me up with a Lyft ride back to work. I was back in about 30 mins (10 min drive each way). When the car was done, I got a text message to let me know. At the end of my work day, I clicked a link Subaru had given me earlier and got another Lyft ride back to pick up my car. Everything was done and ready to go. I had just enough time for a free hand-crafted espresso at the bar while they brought my car around. I couldn't be more satisfied. More
by matsaleh
Employees Worked With
John Rivera
May 30, 2019
Had a recall on my vehicle. This is the BEST dealership of any manufacture that I have ever witnessed. They take care of the car business while the customer enjoys a premier wai This is the BEST dealership of any manufacture that I have ever witnessed. They take care of the car business while the customer enjoys a premier waiting room with wide screen TV, free drinks and eats and very polite service from everyone. I would urge anyone who buys a Subaru to check this dealership out. It's TOPS. More
by Mam
Employees Worked With
Sorry, I don't remember any names; all were excelletn
May 28, 2019
Maintenance Timing was good, not to long! Good on details discussed additional charges and why I don't think I got my service coordinators business card D Timing was good, not to long! Good on details discussed additional charges and why I don't think I got my service coordinators business card Duandre Harris More
by Deidre Acord
Employees Worked With
Duandre Harris
May 22, 2019
Great service and support! I often chat with other Subaru owners from other states on the Internet and I've heard some crazy stories about dealership support. I'm so thankful th I often chat with other Subaru owners from other states on the Internet and I've heard some crazy stories about dealership support. I'm so thankful that I've never had a single issue with the service department at Austin Subaru. In fact I really look forward to taking my car in for service there because I know that I'll be treated like a truly valued customer if not family. And to top it off the employees are enthusiastic about the company they work for. Kudos to the service department for a great job. More
by Xtrekker2019
Employees Worked With
Joseph Martinez
May 17, 2019
Work completed FAST The check in was quick, opted for "shuttle" home and back that was very efficient, work done in record time. Staff very friendly and professional all The check in was quick, opted for "shuttle" home and back that was very efficient, work done in record time. Staff very friendly and professional all around. More
by Forester
Employees Worked With
Dundrae Harris and lovely lady at service desk-maybe "Yolanda"
May 17, 2019
1st service I love my Subaru Outback including my first time experience when I took my car in for the 6000 mile service. Abel was an amazing service adviser and I love my Subaru Outback including my first time experience when I took my car in for the 6000 mile service. Abel was an amazing service adviser and quickly pushed my car through where it only took 45 minutes from the time I drove in to the time I left. He was super friendly and cordial and quickly ansered all my questions. The waiting lounge is top notch too! More
by Mike M
Employees Worked With
Abel Aguirre
May 13, 2019
Great Service! Always love going to this dealership. Wonderful friendly folks and quick service! I always look forward to hanging out in their comfy lounge. N. Doe Always love going to this dealership. Wonderful friendly folks and quick service! I always look forward to hanging out in their comfy lounge. N. Doering More
by ndaim
Employees Worked With
John Rivera
May 09, 2019
Express lane surprise Drove into the express lane for an oil change and ended up getting that, plus tire rotation, all fluids checked and two recalls handled as part of the Drove into the express lane for an oil change and ended up getting that, plus tire rotation, all fluids checked and two recalls handled as part of the new car package and I was oil the road in an hour and a half. More
by Rogerk
Employees Worked With
D’Undrae
May 08, 2019
Great service Service rep Will, was great, told me about an hour wait, explained what was to be serviced, mechanics got it done in 40min. Keep up the good work!! Service rep Will, was great, told me about an hour wait, explained what was to be serviced, mechanics got it done in 40min. Keep up the good work!! More
by k9 kruiser
Employees Worked With
William Heller
May 07, 2019
perfect service! Joseph Martinez is great service rep. accessible, responsive, easy to deal with, makes it a pain-free experience. Highly recommend. Contacted by ema Joseph Martinez is great service rep. accessible, responsive, easy to deal with, makes it a pain-free experience. Highly recommend. Contacted by email to set up maintenance appointment and all went smooth. More
by austinbuddy
Employees Worked With
Joseph Martinez
