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Austin Subaru - Service Center
Austin, TX
679 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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679 Reviews of Austin Subaru - Service Center
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February 10, 2019
Austin Subaru - Great Customer Service! Jonathan was very helpful and friendly, kept me updated regularly and clearly while my Subaru had a serious transmission problem taken care of, highly Jonathan was very helpful and friendly, kept me updated regularly and clearly while my Subaru had a serious transmission problem taken care of, highly recommended. Roger was friendly and straightforward when I wanted to discuss my future automobile decisions. Everyone there is professional, friendly and easy to work with, great customer service and a great atmosphere! More
by AndyC
Employees Worked With
Roger Matthews, Jonathan Sosa
February 10, 2019
Always Excellent Service! They encourage reservations, and always honor them by being ready to go when the customer arrives. They've always done great work on my car, and have They encourage reservations, and always honor them by being ready to go when the customer arrives. They've always done great work on my car, and have g me in and out quickly. More
by dtrox
Employees Worked With
William Heller
February 05, 2019
Oil change and airbag recall First time here.Friendly and fast service.Great cafe/kids/lounge area!Originally we were only there for an oil change but they also managed to get the First time here.Friendly and fast service.Great cafe/kids/lounge area!Originally we were only there for an oil change but they also managed to get the airbag recall done.And they are open on Sundays.Perfect! More
by JuliaGermany
Employees Worked With
I am really bad with names so hopefully clicked on the right one;-), Christian Perez
February 05, 2019
Best in Customer Service Jonathan was extremely helpful, knowledgeable and friendly. Austin Subaru really challenges any preconceived notion that dealerships are over priced Jonathan was extremely helpful, knowledgeable and friendly. Austin Subaru really challenges any preconceived notion that dealerships are over priced and a pain to deal with for service. Jonathan knew immediately what this issue was and got it taken care of quickly. I don't think this could have happened if I had gone elsewhere. I love my Subaru and hope it will last forever, but will plan to get my next car from Austin Subaru! More
by ZoeT
Employees Worked With
Jonathan Sosa
February 02, 2019
Done way early The actual service time was actually 1/3 the time that was given me at check in so I was done considerably earlier than I had anticipated. The actual service time was actually 1/3 the time that was given me at check in so I was done considerably earlier than I had anticipated. More
by bobk
Employees Worked With
Christian Perez
January 19, 2019
Service was done in a very timely manner. Service advisor even checked for any updates. By far the best dealership experience I’ve ever had has been with Sub was done in a very timely manner. Service advisor even checked for any updates. By far the best dealership experience I’ve ever had has been with Subaru. More
by Rebfm818
Employees Worked With
Joseph Martinez
January 13, 2019
Routine Service plus minor issue As always superior service from Subaru. Craig was awesome. Outside of the routine service, I was having an intermittent sound issue that I could not As always superior service from Subaru. Craig was awesome. Outside of the routine service, I was having an intermittent sound issue that I could not track down. Even though they typically don't investigate those things, They went the extra mile and tried to isolate it. I even came back and did a test drive. But it looks like the issue was resolved. Thanks for all of the extra attention to my issue, as erroneous as it appeared to be. Subaru Service always makes me feel like I am their only customer. High Marks!! More
by punkrockphil
Employees Worked With
Whomever was the service manager. I was told his name but don't recall it. , Craig Ritchie
January 04, 2019
Always as expected The customer service is always great. I really like having my car serviced here. My questions have always been promptly answered and they return my ca The customer service is always great. I really like having my car serviced here. My questions have always been promptly answered and they return my calls quickly too. More
by lisar
Employees Worked With
Craig Ritchie
December 31, 2018
Good Stuff Love to go to the service area. They are very friendly and finish earlier than expected. (I waited, and it was comfortable to wait). Free coffee (or s Love to go to the service area. They are very friendly and finish earlier than expected. (I waited, and it was comfortable to wait). Free coffee (or sodas) - what else do you need? More
by Subby
Employees Worked With
I don’t remember.
December 31, 2018
Fast service Needed a new key for my outback. Service was friendly and quick. I had my new key activated and ready in about an hour. Perfect before taking a big ro Needed a new key for my outback. Service was friendly and quick. I had my new key activated and ready in about an hour. Perfect before taking a big road trip. More
by teamsloan
Employees Worked With
Randy Crist, Jonathan Sosa
