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Austin Subaru - Service Center

Austin, TX

5.0
679 Reviews

679 Reviews of Austin Subaru - Service Center

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January 27, 2023

Austin Subaru is over-the-top THE best dealership. The Service Department is five star. Particularly Adam Crabb, who goes above and beyond to assist his customers. He is professional, experienced, More

by lknoblin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Crabb
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Feb 08, 2023 -

Austin Subaru responded

On behalf of our entire team, thank you so much for this flawless review! We are beaming with joy to see that Adam delivered a truly exceptional experience, and we will be sure to commend him for his great work. If there is anything we can help with in the future, please do not hesitate to let us know. Thank you again and have a great rest of your week! :) - The Team at Austin Subaru

December 17, 2022

Austin Subaru continues to support the purchase process. Clayton LaJaunine really did an outstanding job helping me with a cracked windshield. Clayton sold me my 2022 Vehicle and followed up on helping me More

by Sargeno1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britney Grady
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Dec 19, 2022 -

Austin Subaru responded

Sargeno1, words cannot describe how much we appreciate your generous feedback! On behalf of the entire team, thank you for your supportive words toward Clayton, Britney, and the rest of the team. We view our clients as family, so makes us proud to see that they provided an exceptional experience even after the sale. Congratulations on your sweet new ride, and happy cruising! :) - The Team at Austin Subaru

Dec 19, 2022 -

Sargeno1 responded

I haven't run into anyone that's not trying to be helpful. This particular dealership Austin Subaru is not like any other dealership experience I have ever had. I should know we have owned over forty cars in my lifetime and had many dealership experiences. Please don't stop what you are doing.

December 15, 2022

Love the team Britney was a great help they were super busy and still was able to get my car in for a service More

by Violet00219
Recommend Dealer
Yes
Employees Worked With
Britney Grady
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Dec 15, 2022 -

Austin Subaru responded

Violet, thank you for providing this supportive review for Britney! We love seeing our hardworking employees get the recognition they deserve, and we will be sure to pass your friendly feedback on to her. We appreciate you choosing us and we look forward to your next visit! :) - The Team at Austin Subaru

November 05, 2022

Joseph Mendoza was very helpful in getting a new radio/entertainment unit and helping me set up the phone connection once it was installed. Thanks!! More

by Douglas E. Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza, Joseph Mendoza
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Nov 07, 2022 -

Austin Subaru responded

Douglas, your support means everything to us! We're thrilled to see that Joseph delivered an experience worth bragging about, and we will be sure to pass your encouraging words along to her. Thank you so much for choosing us to serve you, and please let us know if there is anything we can help with down the road! :) - The Team at Austin Subaru

November 03, 2022

Everyone there is very nice, helpful and professional. Susan, Jacob and Jack have helped me most recently and were awesome :) More

by rdvm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Jack …service dept, Steve Carter, Susan Moulton
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Nov 04, 2022 -

Austin Subaru responded

Rdvm, this is what we love to hear! Your kind words towards Susan, Jacob, Jack, and Steve mean the world to us, and we will be sure to celebrate their great work at our next team meeting. Thanks a million for choosing us to serve you, it means so much to be your favorite! :) - The Team at Austin Subaru

October 31, 2022

Rachel Villarreal was very courteous and professional. I am very happy with the services on my car and look forward to having my Subaru Outback taken care of by Austin Subaru going forward. More

by Glen Leber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Villarreal, Kurtis Clark
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Nov 02, 2022 -

Austin Subaru responded

Glen, we are beaming with joy reading about your recent service experience! Reviews like this are the ultimate compliment, and we will be sure to pass your kind sentiments along to Kurtis and Rachel. Thank you so much for choosing us and please let us know if there is anything we can assist with moving forward! :) - The Team at Austin Subaru

October 30, 2022

Very nice customer service. Enjoyed the free coffees and snacks. Nice clean lounge area with TVs to make the time go by fast. More

by cmarieb77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Martinez
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Nov 02, 2022 -

Austin Subaru responded

Cmarieb77, thank you for the supportive review! We are delighted to know that you were overall satisfied with everything we have to offer. Our team works diligently to provide flawless experiences to every guest, so I am eager to know what we could have done to earn that 5th star from you. When you have a moment, I invite you to contact me directly at Timothy.Shook@cagaustin.com so I can gain some additional feedback from you. Thank you again and I look forward to hearing from you! :) - Timothy Shook, COO

October 30, 2022

I appreciated the level of service provided. The Lyft feature made it possible for me to get the maintenance needed without missing work or having to rent a car. The personal assistant and text More

by Katdusse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza
Report | Print
Nov 02, 2022 -

Austin Subaru responded

Katdusse, thank you for taking a moment to share this positive feedback with us! The complimentary Lyft service is such a huge help, so we're happy to hear that you were able to utilize it. It makes us proud to see that our team really knocked it out of the park, and we hope to have the opportunity to serve you again in the future! :) - The Team at Austin Subaru

October 27, 2022

Friendly, courteous and thorough, kept me informed every step of the way. They prepared me for my next visit, laying out next need and cost. More

by patty.love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
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Oct 28, 2022 -

Austin Subaru responded

Patty, thank you for being our client! We are overjoyed to see that your recent experience was nothing short of perfection, and we greatly appreciate you taking a moment to leave this kindhearted feedback. If there is anything you need assistance with in the future, please do not hesitate to let us know; we are always happy to help! :) - The Team at Austin Subaru

October 26, 2022

Everyone is very helpful and informative and explains what is going on and what to expect More

by Dmitschked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parga
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Oct 26, 2022 -

Austin Subaru responded

Dmitschked, this is what we like to hear! Our team works diligently to provide the most comprehensive and transparent experiences possible, so it makes us proud to see this friendly feedback. Thanks so much for choosing us, and please let us know if there is anything we can help with in the future! :) - The Team at Austin Subaru

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