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Austin Subaru - Service Center
Austin, TX
679 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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679 Reviews of Austin Subaru - Service Center
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July 18, 2018
Service, Accessory Modifications & Sales. My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional access My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional accessory modifications and a huge customer service request (with help from Travis Pastrana) that far exceeded my expectations. Great job guys!! Matt S. More
by ms
Employees Worked With
Brent Baker, John Martinez, Adam Massey, Morgan Roberts, William Heller, Chris Dugas, Brittany Nelson
July 16, 2018
Routine Oil change and tire rotation In and out in an hour or so. Time passed quickly in the great waiting room. From sales to service, employees at this dealership are friendly and very In and out in an hour or so. Time passed quickly in the great waiting room. From sales to service, employees at this dealership are friendly and very diligent. Would recommend them highly. More
by RogerS
Employees Worked With
Salvador Jaimes
July 13, 2018
Accessory purchase and installation I called a few days earlier and made the appointment for 2PM on a Wednesday, hoping to have it completed while attending "Subaru School", Little did I I called a few days earlier and made the appointment for 2PM on a Wednesday, hoping to have it completed while attending "Subaru School", Little did I know my vehicle was needed for the class! Morgan Roberts, the Instructor, told William Heller to go ahead with the installation, He would find a substitute vehicle to use for the class. Morgan returned in a short time and we started the class.Great experience, hands on operation of all of the features.We were given a week to use the vehicle so as to understand all the features, I wish I could go again in about a month! After about an hour and a half, we finished the class and retured to the Service Dept. and Mr. Heller informed us the car was ready and he was completing the bill. We had a great Sales Rep a week earlier, Brittany Nelson. She spent most of her day showing the many safety features and available choices. More
by Gino
Employees Worked With
Brent Baker, Morgan Roberts, William Heller, Chris Dugas, Brittany Nelson
July 13, 2018
30K service Regular service on our Subaru Legacy - met expectations in all regards. Service was complete within the estimated time; facility is clean and comfort Regular service on our Subaru Legacy - met expectations in all regards. Service was complete within the estimated time; facility is clean and comfortable; work quality excellent. More
by Bill555
Employees Worked With
Adam Crabb
July 10, 2018
Great customer service! I drive almost 6 hours to come for service on our two Subarus. They are honest and always explain everything! Will Heller is the best!!! I drive almost 6 hours to come for service on our two Subarus. They are honest and always explain everything! Will Heller is the best!!! More
by Becky
Employees Worked With
William Heller, Adam Crabb
July 06, 2018
Coffee Break and Inspection Needed my car inspection, dropped by without an appointment and was met with smiles and yeses. While I had a quick coffee they inspected my car and s Needed my car inspection, dropped by without an appointment and was met with smiles and yeses. While I had a quick coffee they inspected my car and sent my down the road . I was there less than half an hour on a Tuesday afternoon . They give no nonsense good work. in a coffee shop like setting what's not to love? I'm on my 3rd Subie from this dealer and I love them and the new location. Sometimes I take my dog with me when I need service and she is also welcome. More
by TexasSubie
Employees Worked With
Ahmed Aldulaimi inspected the car, John Rivera
July 05, 2018
Replacement of windshield Jonathan Sosa was wonderful to deal with and the staff were friendly and accommodating. They gave me a loaner vehicle which was excellent and made th Jonathan Sosa was wonderful to deal with and the staff were friendly and accommodating. They gave me a loaner vehicle which was excellent and made the transition easy. More
by LizH
Employees Worked With
Jonathan Sosa
July 03, 2018
Excellent Effecient, thorough, courtious. Waiting area very comfortable-great coffee. John suggested that wipers, which were still under warranty, be replaced. Effecient, thorough, courtious. Waiting area very comfortable-great coffee. John suggested that wipers, which were still under warranty, be replaced. Appreciate the attention to detail. Thanks so much. More
by Scoobydobaru
Employees Worked With
John Rivera
June 26, 2018
It's complicated . . . I should be over the moon with Austin Subaru and my recent service experience: Craig in Service was kind and resourceful, I wasn't charged a penny for I should be over the moon with Austin Subaru and my recent service experience: Craig in Service was kind and resourceful, I wasn't charged a penny for the work or they did to replace a gear shift plate that was malfunctioning on my 6yo Impreza, they provided a lovely loaner car so I wouldn't be without transportation while the work was being done, and the 45 minutes or so that I did wait for things to shake out and the loaner to be ready were entirely pleasant with the addition of a cappuccino and bagel provided (also free) by the awesome waitstaff at the cafe. So why am I feeling reservations about recommending Austin Subaru wholeheartedly? Well, mainly because the service took a week to perform. When Craig and I spoke initially, he told me I really didn't have an option other than to leave the car with them, and they'd be happy to call me an Uber to get home, as there were no loaners available until the following week. I live in SW Austin, so it's a 20 minute drive, I don't have a second car, and Craig said they wouldn't even be able to get to looking at the car to diagnose the problem for 3 or 4 days. I asked if I could make an appointment to bring the car in when they could look at it immediately, and Craig said no, that would just put me at the end of the line again on that day. He said he could try to get someone to look at it today, and directed me to the lounge to wait for what I expected to be all day (I got there in the morning). I have been in this very situation what seems to be every time I visit Austin Subaru--waiting forever in a very nice waiting area, with plenty of junk food to tempt me (not good), surrounded by well-meaning, very busy service and sales people. I had had the forethought to bring my knitting, so I pulled that out. 15 minutes later Craig returned to the waiting area to tell me that he had found me a loaner, and 30 minutes after that I was on my way home. After not hearing from the service team, I had to call a few days later to check the status of my car. I got Craig on the line, and he apologized for not having kept me up to date. Apparently the part needed was on order, but it would be a few more days before it would arrive. I was a little confused, because I though they would want to ask first before actually ordering a part on my behalf, but I figured whatever the cost, I needed the car in working order, so. A few days later, Craig called to let me know the car was ready. I went in and traded out the loaner for my car, and was surprised that both the service and parts were provided for free. I'm still not quite sure why that was. So I should be happy, right? More
by skellertx
Employees Worked With
Craig Ritchie
June 26, 2018
Double-checked emergency transmission replacement Susan was very responsive and prompt. Finance still has not contacted me about an extended warranty. Not sure why. Glad there was a loaner that Susan was very responsive and prompt. Finance still has not contacted me about an extended warranty. Not sure why. Glad there was a loaner that day. Employees seemed harried. More
by Cindy
Employees Worked With
Susan Moulton
