Austin Subaru - Service Center

quick and easy I discounted a star because when I was advised that this was the last covered planned maintenance, I inquired about next steps if I wanted to extend m I discounted a star because when I was advised that this was the last covered planned maintenance, I inquired about next steps if I wanted to extend my maintenance agreement, and the rep. just said I'd have to talk to the sales department and then quickly changed the subject. He didn't give me any other info, or offer to let me talk to someone, or tell me where to find more info... Also, I remember my first service visit, they went over everything that was executed/checked, and did things like show me (on paper) what my tire tread level was, etc. However, since that first visit, that really hasn't happened again. I can figure the tire thing out on my own, but it was nice to have it pointed out to me. Lastly, and this was very odd, but there was a TV in the waiting area showing comparative pricing on various maintenance items, comparing Austin Subaru against some franchises. The odd part is, for one of the categories (can't remember which), Austin Subaru was at least 50% more expensive (with no other value-adds)... I'm not an MBA, but I'm pretty sure that's doing the opposite of what it was intended to do. More

Great service Excellent customer service. There was an unexpected issue with my transmission and they took very good care of me. They are also passionate and knowle Excellent customer service. There was an unexpected issue with my transmission and they took very good care of me. They are also passionate and knowlegable about all their vehicles. More

Joseph is the best! Joseph personally takes care of my car and takes the time to explain to me what exactly is going on in terms I can understand. He always has a loaner Joseph personally takes care of my car and takes the time to explain to me what exactly is going on in terms I can understand. He always has a loaner ready for me before I arrive and goes above and beyond to ensure my car is safe to drive. He personally fights on my behalf to make sure my warranty follows through with everything. I always feel like my car is in good hands, fast service too. More

Fast & efficient scheduled maintenance I took advantage of their late service detp. hours. Took my car in at 4:45 & was on my way in around 30 minutes. They exceeded my expectations. I took advantage of their late service detp. hours. Took my car in at 4:45 & was on my way in around 30 minutes. They exceeded my expectations. More

Great Service Brought my car in for service and a state inspection. Service and inspection were done promptly as usual despite being very busy. Thank you for your h Brought my car in for service and a state inspection. Service and inspection were done promptly as usual despite being very busy. Thank you for your hard work. More

Timely Service All requested service items completed quickly and correctly. Completed a state inspection and a prepaid service with no questions or discussion. Appre All requested service items completed quickly and correctly. Completed a state inspection and a prepaid service with no questions or discussion. Appreciate the speed with which work was completed. More

Easy Peasy Went in months after the fact that my car needed it's 30K mile check-up. All went well. A few issues were resolved by warranty and an easy repair to a Went in months after the fact that my car needed it's 30K mile check-up. All went well. A few issues were resolved by warranty and an easy repair to a plastic moulding that had snapped off. Making the appointment, the communication throughout the process and the explanations and handover were conducted without a hitch. More

Great Service I love working with Susan. She always goes that extra step that makes getting your car serviced a lot less painful. She's quite communicative, and set I love working with Susan. She always goes that extra step that makes getting your car serviced a lot less painful. She's quite communicative, and sets expectations of timelines which is important when you're working around several people's schedules. More

Quick and Easy Went in for an alignment and tire rotation on my 15 Outback; in & out in about 70 minutes. No issues, comfortable waiting room (business center style) Went in for an alignment and tire rotation on my 15 Outback; in & out in about 70 minutes. No issues, comfortable waiting room (business center style). More

Great Service I brought my car in for new tires and regular maintenance. Jonathan was extremely professional and helpful through the entire process. There were a I brought my car in for new tires and regular maintenance. Jonathan was extremely professional and helpful through the entire process. There were a few other issues that were discovered with my car, but Jonathan made sure everything got taken care of for the best price possible! More