Austin Subaru - Service Center

Thorough and awesome Susan moulton and her crew went above and beyond to make sure that my Forrester was fixed. I have had some ongoing issues and had been to another Sub Susan moulton and her crew went above and beyond to make sure that my Forrester was fixed. I have had some ongoing issues and had been to another Subaru dealer twice before coming to Austin Subaru and meeting Susan. She and their service managers took their time in making absolutely sure the conditions and issues were duplicated so that they fix them thoroughly and we wouldn't have to return again. More

Professional and informative Service department communicates all work and recommendations with accurate cost estimates. Professional and clean. Good loaner program kept updated Service department communicates all work and recommendations with accurate cost estimates. Professional and clean. Good loaner program kept updated on progress of work. Prefer car washe'd at service rather than coupon. More

compliment As usual, I had an excellent experience with Service department. Will Heller was very attentive and detail oriented to my issue and the technician cor As usual, I had an excellent experience with Service department. Will Heller was very attentive and detail oriented to my issue and the technician corrected the problem They provided me with an 2018 Forester as a loaner vehicle while my Forester was being worked on. I highly recommend this dealership. More

So much better than Subaru Georgetown I had my 24K mile service performed here. I normally go to the Subaru dealer in Georgetown but WOW what an experience. The facility is so much nicer, I had my 24K mile service performed here. I normally go to the Subaru dealer in Georgetown but WOW what an experience. The facility is so much nicer, I don't have to wait forever to get on the service schedule, and the employees are so much nicer and friendlier here. The coffee bar, waiting areas and in general everyone's attitude clearly shows how much Austin Subaru values it's customers. An A+ experience from scheduling, drop-off, knowing my Subaru is in the hands of senior master technicians, all the way to driving away and back on the road. Even though I live much closer to the Georgetown dealership, I will continue to go out of my way to Austin Subaru based on my first experience here. More

Exact I've owned exactly one Subaru. It's the one I drive now. I love it and one of the reasons is this particular dealership. I do volunteer work in state I've owned exactly one Subaru. It's the one I drive now. I love it and one of the reasons is this particular dealership. I do volunteer work in state and local parks as well as various land preserves - erosion and flood control, habitat restoration, invasive species work, and of course regular trail and bridge work.. The work is often in hard-to-reach locations where AWD is a must. Sometimes the convoy must look hilarious - multiple large 4x4 pickups with the double rear wheels and in among them my little Forrester. The Forrester is small enough and nimble enough that it can get to places the pickups can't. On one recent project the first words the land steward said when I arrived were "oh good you brought the Subaru." It can drive in and out where the big boys have to back out or just call it quits. It's EXACTLY what I need. And the service department provides the same exact care. They let me know what might need future work AND WHEN and the cost so I can plan for it, but they don't push. It's on my schedule and my terms - EXACT! More

Efficient service - Can't be beat I brought the car in to check out warning lights and problems getting the car into gear. It turned out to be a broken switch, and the repairs were do I brought the car in to check out warning lights and problems getting the car into gear. It turned out to be a broken switch, and the repairs were done in about an hour from when I arrived. The waiting area is comfortable, clean, and has drinks and snacks. I highly recommend Austin Subaru for service! More

Solid Service I worked with William on some needed service to our Outback. Very smooth process, clear explanation of the problem, and the recommended fix. Would rec I worked with William on some needed service to our Outback. Very smooth process, clear explanation of the problem, and the recommended fix. Would recommend. More

Brake Issue I had an issue with putting my Impreza into gear, so I did some research and it was pretty clear that with my make and model year it was probably a br I had an issue with putting my Impreza into gear, so I did some research and it was pretty clear that with my make and model year it was probably a brake light switch issue. I called in, described the issue, and got an appointment in a day. When I brought the car in I described the issue and my self-diagnosis. The service team acknowledged my research, confirmed that it was the culprit, quickly replaced the switch and got me on my way for a pretty reasonable cost. More

Great Jonathan Sosa went out of his way to be helpful; going all the way to the repair shop, finding my car, and getting my charger for me. He made sure I Jonathan Sosa went out of his way to be helpful; going all the way to the repair shop, finding my car, and getting my charger for me. He made sure I understood the work to be completed and the cost before it began; as well as following up with me at the end about recommended work and why. He was confident and clear with his information and was genuine in his Exceptional Customer Service. More