Austin Subaru - Service Center

Best place for service! Austin Subaru has the best service center ever. Everyone who works there is so polite and treats you like royalty. Jonathan Sosa and Billy Maxwell and Austin Subaru has the best service center ever. Everyone who works there is so polite and treats you like royalty. Jonathan Sosa and Billy Maxwell and Kathy Swenson are always a step ahead and ready to help! The coffee cafe is fantastic! As is the waiting area. Jesse even came out and help me program my Bluetooth in my car that has quit working. More

Brake switch I encountered a strange problem where some dashboard indicator lights would come on and stay on sometimes. Jonathan Sosa was immediately able to diagn I encountered a strange problem where some dashboard indicator lights would come on and stay on sometimes. Jonathan Sosa was immediately able to diagnose the problem when I described the symptoms - after replacing the faulty component (brake switch), I was on my way home ! More

Great Service Center Everyone was very friendly and helpful. I received quick and efficient service. I can't recall the service representative ' s name but he was very res Everyone was very friendly and helpful. I received quick and efficient service. I can't recall the service representative ' s name but he was very respectful and courteous. More

6 month Maintenance review Arrived a few minutes before appointment to find Joseph Martinez ready to assist and offer coffee. The estimated 1 hour wait time was pleasant with r Arrived a few minutes before appointment to find Joseph Martinez ready to assist and offer coffee. The estimated 1 hour wait time was pleasant with reading and caffeine in nice lounge area. Joseph returned early to provide a thorough update with paperwork at his desk. Car services were great. I left with a generous interior/exterior car cleaning voucher at a nearby facility. I am a happy Subaru owner. More

Service Quick and easy fix with a new battery and replacement visor. Comfortable waiting area, friendly staff. They kept me informed each step of the way an Quick and easy fix with a new battery and replacement visor. Comfortable waiting area, friendly staff. They kept me informed each step of the way and were finished in about a hour. More

Extraordinary Service Our Forester had a problem where something was draining the battery. They were able to locate the problem quickly. I was given a courtesy car to use a Our Forester had a problem where something was draining the battery. They were able to locate the problem quickly. I was given a courtesy car to use at no extra charge, since they had to wait for the part to be sent. It took several days, over a holiday, but no problem with the nice courtesy car. The technician continued to test for any further battery draining during the wait. Thankfully, there were not any others. Craig was more than excellent, providing very attentive customer service with frequent updates. More

Great job Will listened to all of my concerns and took care of everything I asked for. I’m super impressed that additional problems were found that I didn’t eve Will listened to all of my concerns and took care of everything I asked for. I’m super impressed that additional problems were found that I didn’t even know about and were also repaired while the car was there. I’m often skeptical of service centers “multi point inspection” but these guys obviously really inspected the car well. More

Great Experience as Always Came in for an airbag recall fix, and Susan got me squared away with everything. I was pleasantly surprised to get a loaner, which was very helpful. I Came in for an airbag recall fix, and Susan got me squared away with everything. I was pleasantly surprised to get a loaner, which was very helpful. I also appreciate Susan going over the items in need of attention on my overall inspection without being pushy about immediate fixes on non-critical items. She saved me before my old battery left me stranded! More

Quick and effective I was afraid that there was something wrong with my Subaru's lifting mechanism and we are about to go on a trip so I went to Austin Subaru without an I was afraid that there was something wrong with my Subaru's lifting mechanism and we are about to go on a trip so I went to Austin Subaru without an appointment. Joseph Martinez received me with a smile and, sure enough, the motor needed replacement. Joseph and the team made the fix happen and we are on our way good as new. Excellent and timely service. Thanks! More

Quick, organized, and friendly I remember the ordeal of getting automobile service at other dealerships in the past. Subaru Austin provides free snacks and handmade hot drinks, tab I remember the ordeal of getting automobile service at other dealerships in the past. Subaru Austin provides free snacks and handmade hot drinks, tables for one's personal computer (some with power outlets), and a staff that is trained and helpful. I was immediately checked in at my appointment time, and the work was done quickly and well. More