Austin Subaru - Service Center

Service as it should be One-year checkup for our 2017 Outback 3.6L. Appointment easily made. Service manager met me in the lane and was ready to go. Work done on time and c One-year checkup for our 2017 Outback 3.6L. Appointment easily made. Service manager met me in the lane and was ready to go. Work done on time and car washed. Everything explained to me. I wish I had asked if they adjusted tire pressures as they rotted from front-to-back. I'm very satisfied. More

A lot of miles maintenance My foresters got a few miles on it, so there was some expensive but due and necessary work to be done. My service representative was Adam Crabb, he wa My foresters got a few miles on it, so there was some expensive but due and necessary work to be done. My service representative was Adam Crabb, he was very knowledgeable, and really terrific at explaining all the work to be done as well as why. This was an expensive stop for me but rather than being pushy about selling the service, Adam was supportive. When I dropped off my car at 7am, Adam received me and he was there the whole day till service was done at 7pm. My technician made the same effort that day, thanks to him as well. Superior customer experience. More

Excellent experience and courteous service I recently had an issue with my new Subaru Outback and was forced to have it towed to Austin Subaru (the closest dealer). I called ahead and they rec I recently had an issue with my new Subaru Outback and was forced to have it towed to Austin Subaru (the closest dealer). I called ahead and they receptionist was very friendly and helpful and set me up with Will Heller to have the car checked out that day. Once we arrived I was quickly taken care of and once it was determined that the issue wasn't a quick fix, Will arranged for me to have a loaner car. They were prompt and I was very pleased by their quick response when I had only called that morning. The car was fixed within a day or so and I received a call to pick up the car. This was my first interaction with this dealership and I was impressed. Definitely recommended! More

Excellent , affordable service is half of why I'm loyal to Subaru. Zack Reid ion service was great. I refer friends to Fouad Kassem and Subaru when they are l , affordable service is half of why I'm loyal to Subaru. Zack Reid ion service was great. I refer friends to Fouad Kassem and Subaru when they are looking for a new car. More

New air conditioner compresser and other services Also received an oil change and multi-point inspection. Service center allowed me to bring in my car early in the morning and worked quickly to get m Also received an oil change and multi-point inspection. Service center allowed me to bring in my car early in the morning and worked quickly to get me out so that I could attend a meeting at 10:30. More

Fast and excellent service Very fast service to fix a brake sensor that had gone out. Excellent new waiting room- great coffee and comfortable sitting area. I really like the Very fast service to fix a brake sensor that had gone out. Excellent new waiting room- great coffee and comfortable sitting area. I really like the new service area. More

Excellent, Loved the waiting area. It was my first time at the new facility. I was there for multiple tasks--having routine 6 month oil and filter changes, tire rotation etc and a vacu It was my first time at the new facility. I was there for multiple tasks--having routine 6 month oil and filter changes, tire rotation etc and a vacuum and wash. Service tasks completed in about an hour. I enjoyed the new waiting area and snacks... All staff were pleasant and helpful. More

Routine maintenance Had an appointment for 1:30 and they got right at it. After service work was completed they washed the car. All was done in a very timely manner. Had an appointment for 1:30 and they got right at it. After service work was completed they washed the car. All was done in a very timely manner. More

Took time to answer customer questions Even though service was very busy, he took time to answer my questions about this maintenance and next required maintenance schedule. I was in and out Even though service was very busy, he took time to answer my questions about this maintenance and next required maintenance schedule. I was in and out in less time than I thought. Love the new service waiting area. More

A pleasant experience Everyone is pleasant and helpful explaining everything they're doing, why, and the cost. And they always wash my car for free. I go away knowing my Everyone is pleasant and helpful explaining everything they're doing, why, and the cost. And they always wash my car for free. I go away knowing my vehicle has been thoroughly checked out. More