Austin Subaru - Service Center

Battery Replacement Once again we received excellent service fro Austin Subaru. The technician explained everything very clearly and I would rate his communication skill Once again we received excellent service fro Austin Subaru. The technician explained everything very clearly and I would rate his communication skills as excellent. He checked back in with us to explain exactly why the battery needed to be replaced and how long a battery usually lasts in Texas given extreme weather conditions. The new service area at Austin Subaru is amazing--clean,comfortable and the coffee bar just plain spoils customers! More

Respect This is one great service department that respects customers and listens to their concerns. I live one and a half hours from this dealership and they This is one great service department that respects customers and listens to their concerns. I live one and a half hours from this dealership and they were very kind to let me go home with a loner vs. waiting two more hours for my Outback. More

Fast easy convinient Express service is true. In out great. Met when I got there. Susan did our walk around. Everyone's friendly. Smiles all around the new center is grea Express service is true. In out great. Met when I got there. Susan did our walk around. Everyone's friendly. Smiles all around the new center is great. Roomy comfortable. More

Over and Above Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealershi Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealership for 4 hours and even offered to let me keep it overnight because my schedule is so crazy. Mostly, he talked to me like a human and actually cared what I thought and what I needed. Now, if we can just get the stupid bluetooth taken care of, I will be happy. That is such a fail on Subaru's part and I am so disappointed that it hasn't been taken care of already. Subaru knows it doesn't work and hasn't fixed or replaced it or offered it's customers something better. It's really a shame. More

Incredible service center! This place is AMAZING. If all customer service and car maintenance could be this easy the world would be a much better place. I've taken my vehicle th This place is AMAZING. If all customer service and car maintenance could be this easy the world would be a much better place. I've taken my vehicle there 3 times; each time has been a great experience. When I boughty Subaru I skeptically bought into all the warranties they threw at me. I trusted them, and I was sure I would be let down. Nope. Not at the service center on Burnet. If I could thank one representative it would be Will. He is really no nonsense and interested in you making sure you are happy with your vehicle and happy with the service provided at the Burnet Subaru Service Center. I freaking love them. If they keep my car overnight they immediately hook me up with a ver new Subaru. I can't say enough positive things. If you have a Subaru and it needs fixed, take it here. Period, end of story. More

Service dept was courteous and quick! Brand new, clean and bright dealership. Every staff person I encountered was terrific. I had purchased my Outback in Georgetown, but live near Burnet Brand new, clean and bright dealership. Every staff person I encountered was terrific. I had purchased my Outback in Georgetown, but live near Burnet Road. This will be my dealership from now on!! More

Fantastic Adam was very personable, kept me informed throughout and was surprised when he said the shop foreman, Gus, gifted a new battery to me as an act of go Adam was very personable, kept me informed throughout and was surprised when he said the shop foreman, Gus, gifted a new battery to me as an act of goodwill. An unexpected kindness from the dealership made a huge impression on me. Thank you!!! More

Recent service Dead battery jump started by AAA and thought I should get it checked. Got appt with the hour - battery may have been OK but replaced as "goodwill". W Dead battery jump started by AAA and thought I should get it checked. Got appt with the hour - battery may have been OK but replaced as "goodwill". While I was there, it was time for oil change and tire rotation on my 2016 Subaru Outback so that was also done , and my car was washed. All this while I enjoyed a chai latte and just-out-of- the oven croissant! Jonathan Sosa was very helpful and explained everything. I love my car, and the service is great. Thanks! More

Courteous and attentive Will Heller was very attentive. He kept me informed on how my job was progressing. He explained what work had been performed and why. I would like Wil Will Heller was very attentive. He kept me informed on how my job was progressing. He explained what work had been performed and why. I would like Will to be my regular Service Manager. More

Amazing experience We have purchased 2 Subaru's. And this last experience was just over the top with the help and knowledge of there vehicle was just amazing, Brittney D We have purchased 2 Subaru's. And this last experience was just over the top with the help and knowledge of there vehicle was just amazing, Brittney Did an outstanding job from start to finish and I would most definitely recommend your location to anyone looking to purchase. More