Austin Subaru - Service Center

oil consumption test long wait for carwash so service adviser gave free Mister coupon for free wash oil consumption test done promptly; finance manager discussed extende long wait for carwash so service adviser gave free Mister coupon for free wash oil consumption test done promptly; finance manager discussed extended warranty himself More

Great Customer Service I had an unexpected problem with my Forester late on a Saturday afternoon. I was near the dealer and just pulled in around 5PM. They were open and the I had an unexpected problem with my Forester late on a Saturday afternoon. I was near the dealer and just pulled in around 5PM. They were open and the service advisers jumped to help me out. They diagnosed my car, said they had to keep it, and gave me a loaner. I was out of there in 75 mins. They told me the car was out of warranty but they would try to get me some financial help with the issue, as it was only 2 model years old. The car wasn't expected to be ready until Wednesday. I picked the car of Tuesday morning, all work completed and financially taken care of by Subaru. The highest level of customer service I could have ever expected. More

Recall Despite the situation of a recall that Subaru had little replacement parts for, the service center did a great job getting my car in and out quickly. Despite the situation of a recall that Subaru had little replacement parts for, the service center did a great job getting my car in and out quickly. Adam was awesome with communication. More

Quick, Fast and easy. Usually I'm not a fan of going to dealerships, but I'm always happy to visit Austin Subaru. The staff who greet the customer are always on the ball, Usually I'm not a fan of going to dealerships, but I'm always happy to visit Austin Subaru. The staff who greet the customer are always on the ball, and always sincere. To anyone who is looking for a Subaru, or just a place to service your car, Id highly suggest visiting Austin Subaru for your needs. More

Excellent service, as always! Service to replace faulty airbag. We waited a year, but once we were scheduled everything was like clockwork. Technicians found an additional proble Service to replace faulty airbag. We waited a year, but once we were scheduled everything was like clockwork. Technicians found an additional problem and fixed it quickly, explained everything clearly, provided a substitute vehicle, and keot us informed of progress. And everyone --Christia, Jon, and others -- were professioal, knowledgeable, friendlt and courteous. Thus is why we buy Subarus -- now on our fourth! More

On time and pleasant to deal with I had a service appointment with Austin Subaru and the visit ran on time and completed in a timely manner. . The service advisor was also very friend I had a service appointment with Austin Subaru and the visit ran on time and completed in a timely manner. . The service advisor was also very friendly. More

Waited less than expected, despite busy morning - awesome! The only thing that was not FANTASTIC about my experience was that I wasn't sure who to talk to or where to go when I arrived. Given that it's a new l The only thing that was not FANTASTIC about my experience was that I wasn't sure who to talk to or where to go when I arrived. Given that it's a new location and I'm a new Subaru owner, I was hoping for more direction on where to park my car, who to talk to, etc. The gentleman I spoke to seemed overwhelmed and I had to ask him where the lounge was. Everything else was great! Comfy chairs, tvs showing HGTV and soccer - awesome, and trail mix/coffee available. More

Exceptional Service We were having problems with the battery in our 1 year old Outback. We were in Austin visiting family and this dealership told us to come right over. We were having problems with the battery in our 1 year old Outback. We were in Austin visiting family and this dealership told us to come right over. They resolved the problem (defective battery) in 1/2 hour, gave us a new battery at no charge and sent us on our way. Have never had such exceptional service in a car dealership before. It is truly exceptional!! Their coffee bar is pretty awsome too! More

The new facility is very nice and the staff is just as nice as ever, One of the things I like about my Subaru is that it doesn't need a whole lot of maintenance. But whenever it is time, it is not a problem to as ever, One of the things I like about my Subaru is that it doesn't need a whole lot of maintenance. But whenever it is time, it is not a problem to work with the maintenance staff. However, the old location was difficult to get two for me, and I really did not like the neighborhood, it was not a place where I was comfortable walking somewhere to grab lunch or anything like that. The new facility is well OK, it's even on the bus line, and there are lots of good places to eat and shop within walking distance. The lady who was my service rep was quite helpful as well. Note that the system made me choose a service rep with him I did not work or it would not let me submit this. That's pretty much all I haven't like about the process. More

Best Service for New To Me Legacy I was able to bring in a recent purchase Subaru Legacy for multiple services in the same visit. Craig Richie had good communication with updates. I was able to bring in a recent purchase Subaru Legacy for multiple services in the same visit. Craig Richie had good communication with updates. More