Austin Subaru - Service Center

Kept me posted on how long service was going to take. I did not have an appointment. Service was done in a very timely manner. The service representative kept me posted on how long it was going to take, I did not have an appointment. Service was done in a very timely manner. The service representative kept me posted on how long it was going to take, which was not long. More

Over the top service Every time I have been to the Austin Subaru service department, they have bent over backwards to ensure I was taken care of and their work is impeccab Every time I have been to the Austin Subaru service department, they have bent over backwards to ensure I was taken care of and their work is impeccable. Jim H More

Terrible, unethical dealership If you want to have a working car, stay away from this dealership. I have, to my great misfortune, tried to have my car serviced and repaired at the A If you want to have a working car, stay away from this dealership. I have, to my great misfortune, tried to have my car serviced and repaired at the Austin Subaru multiple times. Not only have they not repaired my car, but they actually further damaged it, lied about it, and discriminated against me. They told me that the problems I was experiencing with the car was because "well, you know, women don't know how to drive as well." This comment was the last straw, so I took it to Subaru of Georgetown, where in under 2 hours they were able to find multiple things wrong with the car that Austin had refused to fix (it's still under warranty). More

Quick and Friendly I was not pressured to buy any special services, the waiting room had a table for doing laptop work, and the job was done quickly and effectively. Sn I was not pressured to buy any special services, the waiting room had a table for doing laptop work, and the job was done quickly and effectively. Snacks and drinks were available in the waiting area. I rarely give five stars, but I will this time. More

fast, friendly service Fast and friendly service, I will plan on buying my next Subaru from here! Thank you Zach Reid for your friendly service, see you again in 3 months. Fast and friendly service, I will plan on buying my next Subaru from here! Thank you Zach Reid for your friendly service, see you again in 3 months. More

Outstanding service rep Will Heller is nicest, most thoughtful, and through service I have ever dealt with. He explained everything thoroughly and clearly. He went out of his Will Heller is nicest, most thoughtful, and through service I have ever dealt with. He explained everything thoroughly and clearly. He went out of his way to assist me even connecting my new cell phone to Bluetooth. As long as Will is there I would never consider going elsewhere. More

Fantastic customer service I had a "check engine" light warning, and a recall on the passenger side airbag.. When I arrived for the scheduled service, I was immediately met by a I had a "check engine" light warning, and a recall on the passenger side airbag.. When I arrived for the scheduled service, I was immediately met by an attendant that showed me where I needed to go. I went in and within a few minutes William met me, started the service process, and arranged for a rental. Even though the waiting area was filled to capacity, I was in and out in less the 30 minutes. Very pleasant! More

Well executed minor service This dealership is awesome. The people who greet you in the drive are very prompt -- I have never had to wait long for someone to come talk to me. Th This dealership is awesome. The people who greet you in the drive are very prompt -- I have never had to wait long for someone to come talk to me. The service reps are very professional and listen to what you tell them about the car, and then make relevant recommendations. The techs do what they need to do to get you back on the road quickly. I'm very pleased with the service at Austin Subaru and I am willing to drive froom Buda to the dealership to get good service. More

Christian provided great service! After my recent very BAD experience with service at the dealership for my husband's vehicle, I was so pleased to have a very GOOD experience with Aust After my recent very BAD experience with service at the dealership for my husband's vehicle, I was so pleased to have a very GOOD experience with Austin Subaru. Christian Perez was very polite, efficient, and had me in and out of the service department in no time. In addition, he took time today to listen to another concern I had about my car and recommended I return for service before the warranty expired. I appreciate the heads up, Christian! We keep our cars until the wheels fall off, and this is my first Subaru. Once my husband's vehicle dies, we're not going back to that dealership. We'll head over to Austin Subaru :) More

Honored Warranty and unbelievably fast service I had a terrible noise coming from my engine so I stopped my car immediately! Under my warranty they had it towed to Subaru and even though they were I had a terrible noise coming from my engine so I stopped my car immediately! Under my warranty they had it towed to Subaru and even though they were busy they were able to get my car looked at the next day and replaced my entire short block (all under warranty) in a day and a half. They were able to get me a loaner car so that I didn't have to worry about getting to work! I got my car back so fast I couldn't believe it, and it didn't cost me a dime! Dealing with Susan there made all the difference, she went out of her way to help me out and make sure I was taken care of...I would highly recommend not only buying a Subaru, but going to them for all of your maintenance needs. Quick, professional, and personable staff. More